EFTA00331263.pdf

From: Natalia Molotkova To:' " < Subject: Mandarin Marrakech Credit? [Email Ref: 160105-000345] Date: Fri, 15 Jan 2016 17:35:20 +0000 <------ TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE 2Centurion Banner Response (Natalia Molotkova) 01/15/2016 12:35 PM No, I emailed the question, I am working with 2 people, so waiting fro respond. I will step out from my desk at I pm, but will be back at 530pm, to check if any responds from them, they usually respond later in the day. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01/15/2016 12:33 PM did you find anything out? Customer thanks... 01/15/2016 09:42 AM Response (Natalia Molotkova) 01/15/2016 08:49 AM Asking them... Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01/14/2016 06:27 PM Hi Natasha and thank you for asking on this. I think his plans have changed and he won't go this month after all. Did the hotel say we had to use the credit within a certain time frame? Sent from my iPhone Response (Administrator) 01/14/2016 06:27 PM EFTA00331263 I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate or email centurionsupport@centurion.com. Have a wonderful day! Best regards, Natalia Molotkova Response (Natalia Molotkova) 01/14/2016 05:28 PM Lesley, by any chance, is Mr. Epstein planning to go to the hotel to use 100% of money? Or should I t to et at least like 50% back? Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer (MINIII ) 01/04/2016 02:30 PM Ok, I will let Jeffrey know...thanks Response (Natalia Molotkova) 01/04/2016 02:23 PM Lesley, respond from the hotel: I am pleased to inform you that we could exceptionally use the 100% cancellation fee as a credit under the conditions that he stays for a minimum stay of 3 nights in the Oriental Pool Villa. Please advise. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer (MINII=E) 01/04/2016 01:33 PM OK! thanks Response (Natalia Molotkova) 01/04/2016 01:29 PM Let me reach out to them again, will be back shortly...I think they want to cooperate, due to they value Mr. E stein. Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Customer 01/04/2016 01:24 PM HI Natasha and Happy New Year! I had quite a few things going on over the weekend...ICathy helped me tremendously! I am following up to see if we were able to get a credit to use toward a EFTA00331264 future stay at the Mandarin in Marrakech...I ask because I don't want it to slip through and Jeffrey is claiming he will go to Marrakech around Jan. 23rd... Let me know! thanks, Lesley Privacy Statement I Visit the Centurion Card website To team more about e-mail security or report a suspicious e-mail, please visit us at arriericanexpress.corn/phishing. 2016 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS.' without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use' dick here: (htto://maps.gogle.coniThelp/terms maps.html). For 'Map Legal Notices' click here: (htto://www.maps.google.conVhelpilegalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit vnonv.americanexpress.com/traveltemis California CST#1022318. Washington UBI#600-469-694. Iowa TA#002, Nevada NV#2001- 0126 Rcf#I6OIO5-000345 EFTA00331265