EFTA00331266.pdf

From: Lesley Groff < To: Amex Centurian Travel < Subject: Re: Mandarin Marrakech Credit? [Email Ref: 160105-000345] Date: Fri, 15 Jan 2016 17:36:39 +0000 ok, thanks On Jan 15, 2016, at 12:35 PM, Natalia Molotkova < > wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY. PLEASE DO NOT REPLY BELOW THIS LINE .:Centurion Banner Response (NataliaMolotkova) 01/15/2016 12:35 PM O, I ernatled restIon workin wall 2 peoole iiiso waitin aldecord. I l. el°, out frommy aes at DM, out W be oac4t o , o che any responds trom them, They usual y respon ier e day. Regards, Natalia Molotkova ours: on ay through Friday 9:00am to 5:30pm EST Customer ( 01/15/2016 12:33 PM did you find anything out . Customer thanks... 01/15/2016 09:42 AM Response (Natalia Molotkova) 01/15/2016 08:49 AM ckinn them Renattis Natalia MnIntkova • ionship Hours: Monday through Friday 9:00am to 5:30pm EST Customer (11=1) 01/14/2016 06:27 PM Hi Natasha an t an you or as king on this. I think his plans have changed and he won't go this month after all. Did the hotel say we had to use the credit within a certain time frame? Sent from my iPhone Response (Administrator) 01/14/2016 06:27 PM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion EFTA00331266 Support Associate or email centurionsupport@centurion.com. Have a wonderful day! Best regards. Natalia Molotkova Response (Natalia Molotkova) 01/14/2016 05:28 PM Lesley, by any chance, is Mr. Epstein planning to go to the hotel to use 100% of money? Or should I try Relationship Hours: Monday nturion through Friday : am o : pm Customer Ok, I will let Jeffrey know...thanks ) 01/04/2016 02:30 PM Response (Natalia Molotkova) 01/04/2016 02:23 PM Lesley respond from the hotel: I am 'please to.intoa mou that.we could exceptional use the 1.0100 cance lation tee s a credit under the coladitton that he stays tor a minimum stay of nights in the Onental Pool Vi la. annadvise. Natalia Molotkova ours: one through Friday 9:00am to 5:30pm EST Customer OK! thanks 01/04/2016 01:33 PM Response (Natalia Molotkova) 01/04/2016 01:29 PM Let me reach out to them again, will be back shortly...I think they want to cooperate, due to *on Relationship Hours: Monday through Friday : am to s:supm Customer d ) 01/04/2016 01:24 PM HI Natasha and Happy New Year. I had quite a few things going on over the weekend...Kathy helped me tremendously! I am following up to see if we were able to get a credit to use toward a future stay at the Mandarin in Marrakech...I ask because I don't want it to slip through and Jeffrey is claiming he will go to Marrakech around Jan. 23rd... Let me know! thanks, Lesley Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress.comiphishinci. O 2016 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor ("Concierge Company"). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. 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