EFTA00331435.pdf

From: Lesley Groff e To: Amex Centurian Travel el Subject: Re: Mandarin Marrakech Credit? [Email Ref: 160105-000345] Date: Mon, 18 Jan 2016 14:35:15 +0000 ok, thanks so much. I will let Jeffrey know. On Jan 18, 2016, at 9:20 AM, Natalia Molotkova < wrote: <----------- TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY. PLEASE DO NOT REPLY BELOW THIS LINE ,;Centurion Banner Response (Natalia Molotkova) 01/18/2016 09:20 AM Lesley, respond from the hotel: Dear Natalia, Thank you for your email. We will be pleased to extend the use of the voucher for a period of 3 months, until April 20th 2016, upon availability. I remain at your disposal for any further information you may need. With kind regards, Emilie Emilie Pignol Director o on 1. 01 z • • :4. 40000 Marrakech, M• • • • - • • • • - Skype mohg epignol imafrias, Natalia Moloikova Cen unon e a ions anager (877) 877-0987 Hours: Monday through Friday 9:00am to 1p Customer ok, thanks 01/15/2016 12:39 PM Respo Response (Natalia Molotkova) 01/15/2016 12:35 PM . nse I &nailed the restion workin with 2 peopleciiiso waitin al _rewo d. i win. tea out frommy des at lam, but W be bac4t um, to check i any responds trom them, Iney usua y respon ier in t e day. Regards, Natalia Molotkova -lours: Monday through Friday 9:00am to 5:30pm EST Customer ) 01/15/2016 12:33 PM did you find anything out ? Customer thanks... 01/15/2016 09:42 AM EFTA00331435 Response (Natalia Molotkova) 01/15/2016 08:49 AM skinn them Renarris Natalia MnIntkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday 9:00am to a:supin EbT Customer (11=11) 01/14/2016 06:27 PM Hi Natasha an t an you or as ing on this. I think his plans have changed and he won't go this month after all. Did the hotel say we had to use the credit within a certain time frame? Sent from my iPhone Response (Administrator) 01/14/2016 06:27 PM I am currently out of the office with no access to voicemail or email. My normal office hours are 9am to 5:30pm EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and nrecs 0 frern) f r the next available Centurion Support Associate or email I Have a wonderful day! Best regards, Natalia Molotkova Response (Natalia Molotkova) 01/14/2016 05:28 PM Lesley, by any chance, is Mr. Epstein planning to go to the hotel to use 100% of money? Or should I try t ° ? lia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday : am o : pm Customer (I ) 01/04/2016 02:30 PM Ok, I will let Jeffrey know...t anks Response (Natalia Molotkova) 01/04/2016 02:23 PM Lesley respond from the hotel: I =please to.intoa myou that.we could exceptional use the WU% cance lation tee s a credit under the col-Ida= that he stays tor a minimum stay of nights in the Onental Pool Vi la. anp dtadvise. Natalia Molotkova -lours: Monday through Friday 9:00am to 5:30pm EST Customer OK! thanks 01/04/2016 01:33 PM Response (Natalia Molotkova) 01/04/2016 01:29 PM Let me reach out to them again, will be back shortly...I think they want to cooperate, due to ' olotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday : am o : pm Customer d ) 01/04/2016 01:24 PM HI Natasha and Happy New Year! I had quite a few things going on over the weekend...Kathy helped me tremendously! I am following up to see if we were able to get a credit to use toward a future stay at the Mandarin in Marrakech...I ask because I don't want it to slip through and Jeffrey is claiming he will go to Marrakech around Jan. 23rd... Let me know! thanks, Lesley EFTA00331436 Privacy Statement j Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. 2016 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases. Concierge Company will provide you with certain information about the service providerts) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. 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