EFTA00332555.pdf

From: Lesley Groff To: Amex Centurian Travel Subject: Re: Mandarin hotel in Marakesh [Email Ref: 151212-000383] Date: Tue, 29 Dec 2015 14:11:13 +0000 Good morning! Yes, I reached out to Jeffrey's contact and he is working on it...we asked if we could at least have credit toward a future stay and it appears this is what will happen...he is still in the midst of getting the details...below is from Jeffrey's friend: "I have just spoken with Mark Bradford, the GM, who is now fully appraised of the situation. I requested that he simply gives a credit against a future stay. They are simultaneously talking with American Express about this regarding insurances etc. Incidentally, Mark Bradford knows that I am friendly with Sir Henry Keswick, Chairman of the holding company, which owns Mandarin Oriental Hotels, so despite their very strict cancellation policies at this time of year, I am confident that this will get sorted to Jeffreys satisfaction." I am not sure what he means by saying the Mandarin needs to speak with you re "insurances, etc"...but I think we will be ok...please help by staying on top of it for us...you can use the names mentioned above!! Thanks so very much for your help! Lesley On Dec 29, 2015, at 8:15 AM, Natalia Molotkova wrote: <====--======= TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE 2,Centurion Banner Natalia Molotkova) 12/29/2015 08:15 AM olDir ctor of 8A Response st d., r or to arriv e wechan cill ec vs a chanl7e o 'cance 0 s e saoke to E aue cance was to c e el/ nave to o oake e reserva on. cancelia ana cancenation tee was 4 Mr. steinstav for son caace odesnarge a 1 r Drim t av receive n pa icv trom • I oactirt not a a we are sin 2 TEI A seSaleso a_rn arketing. tnev arge tne w 41e stay. (84Volige age arrival,on December ton Dopey wnere e reservations e reservation e acl cation of teh as s snowing 1O8 - - (sM i(170*AN8 1334/24DEC15 ,tistein bet abpierto reach out to his contact at the hotel? n y t in my contact orrerea was - If Mr Epstein would like to book another stay with us, pl ase contact me directly and we will do special conditions for him. Regards, fissis Natalia Molotkoya . EFTA00332555 Hours: Monday through Friday 9:00am to 5:30pm EST Customer fantastic! 12/21/2015 02:51 PM Response (Natalia Molotkova) 12/21/2015 02:39 PM I called hotel woke to front desk, they note in the reservations, that he needs fan in the bedroom. eRegards, Natalia Molotkova e Hours: Monday throug nay : am to 5:30pm EST Customer ok thx 12/21/2015 02:15 PM Response (Natalia Molotkova) 12/21/2015 02:11 PM I am waiting like another may be 15 minutes, our reservations can't be see right away on the hotel side. Re ards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5: pm Customer 12/21/2015 02:06 PM were you agie to request a Ian 'rum the hotel? Customer great! than you ) 12/21/2015 02:03 PM Response (Natalia Molotkova) 12/21/2015 01:53 PM Done, confirmation email on its way. You can view the travel requirements to go to Morocco atwww.visacentral.com/AMEX (passport validity, if passport has to have blank pages and etc.). Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to b:Jupm t s Customerl 12/21/2015 01:45 PM yes, we are aware...! thank you...that is why he didn't want to book until he was 100% sure he was going...appreciate it EFTA00332556 Response (Natalia Molotkova) 12/21/2015 01:36 PM Lesley, e are within .CalLellation policy. whichis 14_days prior to art s io it you decided to cancel , t tee win be bUto at the LPip4 -S3 FilY3RI:4 141arF il - 29 X~g LU ME2.YffS1691643RtEl ease re-con irm that can prose Regards, Natalia Molotkova Centurion Relationship Manager ours Monday through n ay 9:00am to 5:30pm EST Response Natalia Molotkova) 12/21/2015 01:33 PM OK, on it... • Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5: pm Customer 12/21/2015 01:30 PM Ok the word is in! Hlease reserve the Oriental Pool Suite arrival Dec. 25 departing Dec. 29 under Jeffrey Epstein's name. Please request a fan be put in the bedroom (a box fan or a fan on a stand or one for on the dresser...any kind of fan will do!) thanks!! Lesley Customer appreciate it.. 12/21/2015 09:45 AM Response (Natalia Molotkova) 12/21/2015 09:40 AM Ok, I am here. Regards, Natalia Molotkova Centurion Relationship Manager 7 Hours: Monday through Friday 9:00am t ..suprn to I Custome 12/21/2015 09:39 AM ok great... an s. am no sure w a he wants at the moment! just want to provide him the options! thanks Response (Natalia Molotkova) 12/?1/2015 09:34 AM Th rate I gave you was fro Oriental Pool Villa. I thought you needed with 2 ?Ir r o . lig. L&-1 KING BED is also available )&,etTit R W ei 49g8r.VAg e SURE-1 KING MEDINA VIEW - available O,t 8 tiitt - 2-9 tiItC _ _ EFTA00332557 4*1e,FrE_ AE geLuVEHAEMARPAElis i rds, r:PaallPf‘itolotkova Centurion Relationship Manaaer Hours: Monday through Friday 9:00am to 5:30pm EST Customer (lesleyjee0gmailcom) 12/21/2015 09:27 AM So only the Oriental suite is available now. Correct? The Mandarin pool one bedroom suite is booked up? Sent from my iPhone es onse (Natalia Molotkova) 12/21/201 5 09:20 AM AW AY 2 TWIN BEDS LL §cAiV iaffdafatan oxa Is sui ou eg rds, Natalia Molotkova Centurion Relationship Manaaer flours: Monday through Friday 9:00am to 5:30pm EST Response (Natalia Molotkova) 12/21/2015 09:10 AM Checking... Regards Natalia Molotkova Centurion Relationship Manage Hours: Monday through Friday 9:00am Customer 12/21/2015 07:21 AM Morning Na asha...Jeffrey has stifrnot made up his mind...he is on the fence with this trip... when you get in today, could you check availability again for us...are these 2 suites still available? is the Royal now available perhaps? how much availability is there? Jeffrey wants me to follow up with him today on this...thanks! Customer 12/19/2015 12:33 PM Thanks for is. wi ge ac c o you. Sent from my iPhone Response (Centurion Support) 12/19/2015 12:24 PM Dear Lesley, It was a pleasure speaking with you moments ago with regard to the Mandarin Oriental Marakesh for arrival Friday, December 25 through Tuesday, December 29, 2015. The Mandarin Oriental has the following options available at this moment: The only 2 Bedroom option would be: The Oriental-Pool Villa - 1 king and 2 twins 4547 Sq feet with Kitchen rate change - 2850EUR per room per night plus tax and surcharges Friday, 12/25- Monday, 12/28 then 3300EUR for Monday, 12/28 - approximate total stay 11878EUR. 1 Bedroom options: Mandarin Pool Villa 1 King bed, 3096Sq Feet - 1225EUR per room, per night plus tax and surcharges. The hotel will require full prepayment at the time of reservation and is 100% non refundable. Please let us know if you have any questions. Warmest regards, Valerie From Centurion Support on behalf of your Relationship Manager Natalia Molotkova EFTA00332558 Customer 2/11/2015 03:42 PM Great. Thx. Responseglatalia Molotkovaj_ 12/11/2015 03:37 PM MANDARIN ORIENTAL MARRAKECH ROUTE DU GOLF ROYAL 4000 Regards, Natalia Molotkova Centurion Relationship Manager ght UFO EUR R aa ours. mor oay mrougn may .uuarn to 5:30pm EST Response (Natalia Molotkova) 12/11/2015 03:30 PM Sure, c ' • tionship Manag ours: Monday through Friday 9:00am to : pm Customer 12/11/2015 03:27 PM Hi Natasha. le yuu u ty on a suite and extra bedroom at the Mandarin in Marrakesh for Dec 24-28? Sent from my iPhone Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress.conVphishing. O2015 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor ("Concierge Company"). In some cases. Concierge Company will provide you with certain information about the service providerts) fulfilling your concierge service. 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Iowa TA#002, Nevada NV#2001-0126 Ref#151212-000383 EFTA00332559