EFTA00337478.pdf

From: To: Amex Centurian Travel < Subject: Re: Train - final [Email Ref: 151016-000302] Date: Thu, 15 Oct 2015 17:37:28 +0000 got it! and thanks! :) On Oct 15, 2015, at 1:34 PM, Natalia Molotkova < wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY. PLEASE DO NOT REPLY BELOW THIS LINE [;;Centurion Banner Response (Natalia Molotkova) 10/15/2015 01:34 PM Coach - that is how they call wagon, Yes, $200. Thank you!!! Regards, Natalia Molotkova rough Friday 10:30am to 7:00pm EST Customer 10/15/2015 01:33 PM I understan . no o worry... g a you got seats together because for sure that is important...you say "coach seas but that is really the Standard Premier seats, yes? Is it possible for you to give a credit of $200 instead of the points? I know Jeffrey would appreciate it... Response (Natalia Molotkova) 10/15/2015 01:21 PM Lesley, I fixed it, but....No idea why in my mind was sitting that Karyna needs one way train ticket (it was one way air ticket, not train), so I made a mistake instead of booking them together (to get seats together), I booked Karyna one way and...round trip. Fares I. with Rail Europe are chang* time, yesterday, when I was checking round trip, was getting $520. But today, for N I got round trip fare of 483.95 with fees and taxes. So, here is what I did - I had to Europe, cancel my 2 reservations (one way and round trip), and rebook them together (seats together). When I did that, the new round trip fare per person was $583.95. Lets say I wasn't "slow" and booked then originally together, fare would have been at $483.95 per ticket. So difference in fare is $100 per ticket. I can offer you 20 000 American Express points (equivalent of $200) or $200 as an apology. Whatever you preferred. Please let me know. Sorry for the mess, was thinking too hard (not booking rail every day, not an excuse). The new e-tickets should be emailed to me within an hour by Rail Europe. They do have now same coach and seats together. My apology, Regards, Natalia Molotkova ours: Monday through Friday 10:30am to 7:00pm EST EFTA00337478 Privacy Statement j Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. O2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases. Concierge Company will provide you with certain information about the service providerts) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. 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