EFTA00338941.pdf

From: Lesley Groff To: Amex Centurian Travel Subject: Re: Mamounia Hotel in Marakesh Oct.27-30 [Email Ref: 150919-000437] Date: Tue, 29 Sep 2015 17:32:22 +0000 HI Natasha! thank you for giving me your schedule...don't like it when you are gone ;) Jeffrey still has made no decision on room at La Mamounia...I will ask him again morning of Oct. 1 (thursday) Thanks for checking in! On Sep 29, 2015, at 1:17 PM, Natalia Molotkova < > wrote: TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE ;Ltenturion Banner Response (Natalia Molotkova) 09/29/2015 01:17 PM Lesley, hi!! Just checking - we still holding it? Heads up for my schedule fro the rest of the week and next week - will be out of the office from Friday October 2nd till Wednesday alia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday : am o : pm Response (Natalia Molotkova) 09/25/2015 03:26 PM OK Renal-cis Natalia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday 10.30am to 7.00pm EST Customer 09/25/2015 03:24 PM Ok let's keep or now. wi watch t e days also! Sent from my iPhone Response (Natalia Molotkova) 09/25/2015 01:37 PM No, we still can have it confirmed for now (not to risk loosing the room). As long as we are canceling 21 days prio to arrival we are mod Renaric Natalia Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to 7.00pm EST Customer 09/25/2015 01:21 PM He hasn't ma e a ecision. hou we cancel and rebook when he decides? Sent from my iPhone Response (Natalia Molotkova) 09/25/2015 09:59 AM Morning, Lesley!!! Are we canceling the RIA we are hnldinn on not'2 Renards Natalia Molotkova Centurion Relationship Manager (877) 877- 0987 Hours: Monday through Friday 10:30am to 7:00pm EST Res onse (Natalia Molotkova) 09/22/2015 04:15 PM • elationship (877) 877-0987 Hours: Monday through Friday : am o : pm EFTA00338941 Response (Administrator" 09/22/2015 04:12 PM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer d ) 09/22/2015 04:12 PM not yet.../ figure I will ask him again Friday...thank you though! Response (Natalia Molotkova) 09/22/2015 04:10 PM Any decision on this one's Renards Natalia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 09/21/2015 12:49 PM lia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday : am o : pm Custome 09/21/2015 12:48 PM I think OK to now Tor nave up to Oct 5/6 to cancel with no penalty...I think he really will go and stay the 3 nights. he just needs to decide if he wants a suite or Riad! thanks! Response (Natalia Molotkova) 09/21/2015 12:43 PM Do you think I should hold the reservation at a high ' s, Natalia Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to : pm Customer ) 09/21/2015 12:42 PM ok, thanks flor letting me know! I have not heard from Jeffrey on this...I'm sure he is mulling it over...hope all is well! Response (Natalia Molotkova) 09/21/2015 12:40 PM Lesley, I am leaving today at 3.30 PM EST (I have a doctor's appointment fro my child), will s, Natalia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday am to ruup Response (Natalia Molotkova) 09/21/2015 10:49 AM OK Renards Natalia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday 10.30am to 7.00pm EST Customer d ) 09/21/2015 10:48 AM ok, let me find out what JE would like to do... EFTA00338942 Response (Natalia Molotkova) 09/21/2015 10:31 AM No, the rate in $ 9342 0 ner ninht for Riad Renards talia Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to 7.00pm EST Customer d ) 09/21/2015 10:30 AM So they are not willing to give a better rate...what is the 90,000 MAD in US? and I assume this is for the Riad for 3 nights. Response (Natalia Molotkova) 09/21/2015 10:12 AM Lesley, here is replay from the hotel: Dear Natalia, Thank you for your email. Further to your request, we inform you that Mr. Alberto Pinto does not benefit from any special rate. Please note that this booking is still confirmed (90 000MAD one at FHR rate). We are looking forward to hearion hack from von With hes regards Ghita Lamniai Service des Ter: (212) 524 388 600 Meilleur Hotel au Monde 2015 [ Conde Nast Traveller Readers' Choice Awards I Best Hotel in the World 2015 Meilleur Hotel Moyen Orient et Afrique 2015 I Conde Nast Traveller Readers' Choice Awards I Best Hotel in the Middle East and Africa 2015 Regardez nos videos : Suivez-nous sur : lnscrivez- 1 vous e n ire Newsletter nratiiite • Renards Natalia Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am o 7.00pm EST Response (Administrator) 09/21/2015 09:39 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer Great. Thx en t from my iPhone ) 09/21/2015 09:39 AM Response (Natalia Molotkova) 09/21/2015 09:29 AM Reservation agent _promised to email me back, she is talking to the manager about special va Centurion Relationship (877) 877-0987 Hours: Monday through Friday Customer (I ) 09/21/2015 09:27 AM No one. Can you check on Jeffreys request for us. A Riad for $12,000 for the 3 nights. Alberto Pintos special price. Thanks! Sent from my iPhone Response (Administrator) 09/21/2015 09:27 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Response (Natalia Molotkova) 09/21/2015 09:20 AM °inn it now Ronards Natalia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday 10:3Uant to 7:UUpin EST EFTA00338943 Response (Administrator) 09/21/2015 09:18 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer (I ) 09/21/2015 09:18 AM No one. Can you check on Jeffreys request for us. A Riad for $12,000 for the 3 nights. Alberto Pintos special price. Thanks! Sent from my iPhone Response (Natalia Molotkova) 09/21/2015 08:54 AM Lesley, morning!!! Have anyone from su port team contacted you about reservation in Morocco? Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am o Response (Administrator" 09/18/2015 07:15 PM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer 09/18/2015 07:15 PM Let's revisit t is on ay. e have time. Thanks and have a great weekend Sent from my iPhone Response (Natalia Molotkova) 09/18/2015 06:53 PM Reservations are gone fro the day, I can only email them or call on Monday. Or I can ask simnort anents call them tomorrow? Reoards, Natalia Molotkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST Customer d ) 09/18/2015 06:51 PM Natasha, Jeffrey wants you to tell La Mamounia he will pay $12,000 USD for 3 nights at a Riad...the Alberto Pinto rate..they will know who he is...see what you can do! Customer (I ) 09/18/2015 05:45 PM whoa! Let me give Jeffrey the price tag.../ will come back to you! thanks Response (Natalia Molotkova) 09/18/2015 05:17 PM OK, Riad is available - it is 90000MAD or 9324.00 USD per night. My system only shows the rate without FHR amenities. I can book it and email reservation to .see if they can add amenities. Cancellation policy_is 21 days by 3:00 p s, Natalia Molotkova Centurion Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am to : pm Customer d ) 09/18/2015 05:15 PM Thanks. And I did receive the other pricing. I will give him all the options. Sent from my iPhone EFTA00338944 Response (Natalia Molotkova) 09/18/2015 05:10 PM am Centurion Relationship (877) 877-0987 Hours: Monday through Friday o pm Customer (f 09/18/2015 05:06 PM Actually he says a nad is a little house ...at the hotel. Do they have such a thing at the Mamounia? Sent from my iPhone Customer cfn imi) 09/18/2015 05:06 PM Jeffrey is asking we can oo c a rtad" at the hotel which is a little cottage? Sent from my iPhone Response (Natalia Molotkova) 09/18/2015 04:45 PM You do and I don't mindwIll The best available suite will be MARQUETERIE SUITE - 6216.00USD Other suite options: BALDAQUIN SUITE - 2590.00OSD KOUTOUBIA SUITE - 2590.00USD PRESTIGE SUITE - 2279.20USD AGDAL EXECUTIVE SUITE - 1761.20USD PARK EXECUTIVE SUITE - 1657.60USD KOUTOUBIA EXECUTIVE SUITE - 1450.40USD AGDAL SUITE - 1087.80USD DUPLEX SUITE - 1243.20USD PARK SUITE - 1087.80USD Deluxe rooms: DELUXE PARK ROOM - 849.52USD DELUXE KOUTOUBIA ROOM - 797.72USD Please advise what to book. First time I am seeing so many different types of suites. i nards Natalia Molotkova Cpnturinn Relationship Manager (877) 877-0987 Hours: Monday through Friday 10:30am o 7.00pm EST Customer d ) 09/18/2015 04:39 PM thanks...) keep you busy some days don't I! Response (Natalia Molotkova) 09/18/2015 04:37 PM nk workinn on it Rpnards Natalia Mnlntkova Centurion Relationship (877) 877-0987 Hours: Monday through Friday 10:30arn to 7:00pm EST Customer d ) 09/18/2015 04:36 PM Natasha...please book the best suite available at the Mamounia Hotel in Marrakech for Jeffrey Oct. 27-30. We will need an additional deluxe bedroom for an assistant. Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at O 2015 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor ("Concierge Company"). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express. and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including. but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss. damage, or other claim with EFTA00338945 respect to any services or products provided to Card Member by service provider*. Service provider rates and availability are subject to change. Content is provided "AS IS." without any express or implied warranties. Portions of this content are provided by GayoK0 and may not be used without written permission. Used hereunder by license. For Gcogle 'Maps Tetras of Use" click here: . For "Map Legal Notices" click here: . Theta is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf. although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reach sales to ets or other als. and may also provide incentives to our travel counselors. For more information please visit California CST#1022318. Washington UBI#600-469-694. Iowa TA#002, Nevada NV#2001-0126 Ref#150919-000437 EFTA00338946