EFTA00343271.pdf

From: To: Amex Centurian Travel Subject: Re: Change Date for Date: Tue, 18 Aug 2015 17:32:51 +0000 to Moscow (Rec [Email Ref: perfect thanks On Aug 18, 2015, at 1:14 PM, Natalia Molotkova < > wrote: Centurion Banner Response (Natalia Molotkova) 08/18/2015 01:14 PM Ok, let us see what rate desk will say... Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer ( l) 08/18/2015 01:09 PM Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, U having computer issues or I would have responded sooner. Sent from my iPhone > On Aug 18, 2015, at 12:46 PM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 12:46 PM > Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.00USD. What date to hold while we are waiting fro the respond from the rate desk? > Regards, > Natalia Molotkova > > ours: on ay tI M -iroi lFriday10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 12:40 PM > I will... >> Vdaa alirdsMolotkova ^ ' > ours: on ay through Friday 10:30am to 7:00pm EST > Customer (1 ) 08/18/2015 12:39 PM > ok, so when they get back to you (up to 48 hours from now) just let me know! > On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. EFTA00343271 > Regards, > Natalia Molotkova > > ^ I > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Customer ( ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking it we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Nafalia Molotkova > > > • • > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > » Customer (I ) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Nafalia Molotkova > > » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > > Nafalia Molotkova >>»^ > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnnderft rlav! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is thei rl,c, or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > EFTA00343272 > > > > > > > > > > > > > > » From: "American Express Travel" <I > > > > » Da • M EDT > > >> > » To: > > > > » Subjec nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator >>>>» Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before EFTA00343273 your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of govemmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600-469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > .- > > > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please twill/ I Is immediately by > > > » retum e-mail or by e-mail to J and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> >> > > > © 2015 American Express. All rights reserved > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wiliprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider EFTA00343274 and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalinot be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .Rp://www.maps.togle.com/help/legaInotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova >> > * • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have wonderful davl > » Customer (J t) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is trie..Ifly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Date' PM EDT > > > » To: > > > » Subjec nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage EFTA00343275 > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locatord > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.comlamex for the most up to date and accurate entryr -equirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making EFTA00343276 arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, pleace nntifv uc immediately by > > » return e-mail or by e-mail to ] , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalf not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftp://Www.maps.o_ogle.com/help/legaInotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We EFTA00343277 want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleaseviteri nex ca com/travelterms California CST#1022318, Washington UBI#600-469-69at2001-0126 > > > > > > > > > > Cus omer > ok thanks > > > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:53 AM > » Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > » Regards, > » Nafalia Molotkova > > > • • > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > » Customer (I l) 08/18/2015 11:39 AM > > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > > > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > > » Regards, > > » Nafalia Molotkova > > » ^ • > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > > » Sure, let me have a look.. > > » Regards, > > > Nafalia Molotkova >>»^ > > > > > > > > > > » ours: on ay through Friday 10:30am to 7:00pm EST > > > > > > » Response (Administrator) 08/18/2015 07:48 AM > > » THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnriciArfill day! > > » Customer (I ) 08/18/2015 07:48 AM > > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is the., or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > > > > » Thanks, Lesley > > > > > > > > > ) 08/18/2015 12:00 PM EFTA00343278 > > > > > > > > > > > > > > » From: "American Express Travel" <I > > > > » Da • M EDT > > >> > » To: > > > > » Subjec nvoice or 31AUG15 > > > > » > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > > > » > > > > » If airline tickets are purchased for this itinerary: > > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > > » http://myamextravel.com/baggage > > > > » > > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > >> > > > > » > > > > » Friday 03 Jul 15 > > > > » Other Information > > > > » > > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > > » Monday 31 Aug 15 > > > > » Flight Information > > > > » > > > > » Date 31 Aug 2015 > > > > » Airline Aeroflot > > > > » Airline Record Locator >>>>» Flight/Class SU103 L conomy lass > > > > » Origin New York, John F Kennedy International > > > > » Destination Moscow, Sheremetyevo > > > > » Departing 07:10 PM > > > > » Arriving T1:25 AM / 01 Sep 2015 > > > > » Departure Terminal Terminal 1 > > > > » Arrival Terminal Terminal D - Domestic/Intl > > > > » Estimated Time 9 Hrs 15 Mins > > > > » Stops Non-stop > > > > » Seats 18K > > > > » Confirmed > > > > » Entry and Exit Information for Travel > > > > » > > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > > > >> > > > > » > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > > >> > > > > » See attached itinerary PDF or link for full terms and conditions. > > > > » > > > > » PDF itinerary attachment: > > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > > > » > > > > » http://www.adobe.com/products/acrobat/readstep.html > > > > » > > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > > > » > > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before EFTA00343279 your trip regarding the existence and amount of such charges. > > > > » > > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of-operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of govemmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > > > » > > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > > > » > > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600-469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > >> > > > > >> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > .- > > > » please note > > > » The information contained in this communication is > > > » confidential, may be attorney-client privileged, may > > > » constitute inside information, and is intended only for > > > » the use of the addressee. It is the property of > > > » JEE > > > » Unauthorized use, disclosure or copying of this > > > » communication or any part thereof is strictly prohibited > > > » and may be unlawful. If you have received this > > > » communication in error, please twill/ I Is immediately by > > > » retum e-mail or by e-mail to J and > > > » destroy this communication and all copies thereof, > > > » including all attachments. copyright -all rights reserved > > » Privacy Statement I Visit the Centurion Card website > > » To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> >> > > > © 2015 American Express. All rights reserved > > > > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wiliprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understa nd s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider EFTA00343280 and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalinot be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .Rp://www.maps.togle.com/help/legaInotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > > > > > > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova >> > • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova >> > * • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have wonderful davl > » Customer (J t) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is trie..Ifly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Date' PM EDT > > > » To: > > > » Subjec nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage EFTA00343281 > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locatord > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.comlamex for the most up to date and accurate entryr -equirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making EFTA00343282 arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, pleace nntifv uc immediately by > > » return e-mail or by e-mail to ] , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalf not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftp://Www.maps.o_ogle.com/help/legaInotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We EFTA00343283 want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > > > > > > > > > > > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > > ' • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have p wonderful davi > » Customer (J ) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is tnip.•Ifly or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Exeress Travel" < > > > » Dat M EDT > > >>> To: > > > » Subjec 31AUG15 ours: on ay through Friday 10:30am to 7:00pm EST > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only EFTA00343284 address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing .offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > > » > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or EFTA00343285 changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalf not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (httrilmaps.google.com/help/terms maps.html). For "Map Legal Notices" click here: EFTA00343286 (http://www.maps.google.com/helpflegalnotices maps.html). There is typically no cost to you for most booking eliTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day' > Customer l) 08/18/2015 07:48 AM > Good morning Natas Moscow to December...li ha...can you please change this ticket for to like Dec. 17,18,1920,21...what ever day isi Mes price o fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts l > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Express Travel" <I > > » Da • PM EDT > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: ours: on ay through Friday 10:30am to 7:00pm EST EFTA00343287 > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L conomy lass > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving T1:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > » > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/priyacy. > > » > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other EFTA00343288 American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of TravelRegistration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > — > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of • » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is stnctly prohibited > > and may be unlawful. If you have received this > > > communication in error, please nntify uc immediately by > » return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > > O 2015 American Express. All rights reserved > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company r'). In some cases, Concierge Company willprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Vtp://www.maps. m/help/fegalnotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Mo otkova) 08/18/2015 12:34 PM EFTA00343289 > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia. Molotkova > > ours: to 7:00pm EST > • Customer ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > > > > > > > > > > > Customer ) 08/18/2015 11:39 AM > This is true...we have chariged this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > > Natalia Molotkova >> > • • • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova >> > >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have p wnryierfill clay, > » Customer ( t) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is tnipii•Ifly or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts l ours: on ay through Friday 10:30am to 7:00pm EST >> > > > Thanks, Lesley EFTA00343290 >> > >> >> >> >> >> >> > > > » From: "American Ex > > > » Dat > > > » To: > > > » Subjec : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locatord > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arnving II:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry e) rTiC•&wirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing .offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not EFTA00343291 limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, plew, nntifv us immArliatelv by > > » return e-mail or by e-mail to ] , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to EFTA00343292 negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall-not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Hiryww.maps. m/help/fegalnotices maps.html). There is typically no cost to you or most booking 07ns Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > > Natalia Molotkova >> > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Nafalia Molotkova > > enhirinn Relatinnshin > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day' > Customer l) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18, I 1920,21...what ever day isilbes o fly or closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley ours: on ay through Friday 10:30am to 7:00pm EST > > » From: "American Express Travel" < > > » Da PM tui > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: EFTA00343293 > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure webstte. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L conomy lass > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving T1:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > » > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. • > > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > >> EFTA00343294 > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Travel Agency of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > > > > — > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of • » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > > communication in error, please nntifv tic immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company willprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Vtp://Www.maps. ogle.com/help/legalnotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for EFTA00343295 travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > CLIS Omera) 08/18/2015 12:00 PM > ok thanks > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > > enhirinn Relatinnshin > > > > > > > > > Customer ) 08/18/2015 11:39 AM > This is true...we have chariged this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Nafalia Molotkova > > > — • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Nafalia Molotkova >> > * • >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have wonderful day! > » Customer (I I) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is trielp.o.fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > ours: on ay through Friday 10:30am to 7:00pm EST EFTA00343296 >> >> >> >> >> >> > > > » From: "American Express Travel" < > > > » Date' PM EDT > > > » To: > > > » Subjec nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 • • > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locatord > > > » Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving ¶1:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry e) rTiC•&wirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobatlreadstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel > EFTA00343297 operator at check-out from the property. You may wish to inquire with the hotel before your tnp regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > -- > > » please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > > communication in error, please nntifv us immediately by > > » return e-mail or by e-mail to ] , and > > > destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. >> > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company wilf provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider EFTA00343298 and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .EPreww.maps.ge /help/fegalnotices maps.html). There is typically no cost to you or most booking elfri-ts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > >> > >> > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > ^enhirinn Relatinnshin > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful davl > Customer l) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Dec. Moscow to December...like D 17,18,1920,21...what ever day is.bes [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts l > > > Thanks, Lesley ours: on ay through Friday 10:30am to 7:00pm EST > > » From: "American Ex• ress Travel" e > > » Da • • • M > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http•//myamextravelcom/baggage EFTA00343299 > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L conomy lass > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving T1:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated lime 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > » > > » American Express strongly recommends that you periodicallyreviewwww.Visacentratcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/productslacrobatlreadstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making EFTA00343300 arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > » Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of • » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is stnctly prohibited > > and may be unlawful. If you have received this > > > communication in error, please notify tic immediately by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company h'). In some cases, Concierge Company willprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayotb and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftp://Www.maps.o_ogle.com/help/legalnotices maps.html). There is typically no cost to you or most booking elforfs Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We EFTA00343301 want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Mo otkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > ^ > ours: on ay through Friday 10:30am to 7:00pm EST > Customer (I ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > . > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day' > Customer ) 08/18/2015 07:48 AM > Good morning Natas Moscow to December...li ha...can you please change this ticket for to like Dec. 17,18,1920,21...what ever day is.pen . 11,o fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Ex ess Travel" <I > > » Da M EDT > > » To: > > » Subjec 31AUG15 ours: on ay through Friday 10:30am to 7:00pm EST ours: on ay through Friday 10:30am to 7:00pm EST > > >> > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only EFTA00343302 address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L conomy lass > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving T1:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > » > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > » You may receive customer service emails even if you have requested not to receive email marketing .offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or EFTA00343303 changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > >> > > >> >> > >> > >> > >> > >> > >> >-- > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > > communication in error, please nntifv iis immediately by > » return e-mail or by e-mail to ] I, and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > > @ 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot@ and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (httpl/maps.google.com/help/terms maps html). For "Map Legal Notices" click here: EFTA00343304 (http://www.maps.google.com/helpflegalnotices maps.html). There is typically no cost to you for most booking elicTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Mo otkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > ours:ly Cr 30a m to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova ^ • > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day, > Customer ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirricill. closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > » From: "American Express Travel" <I > » Da • PM EDT > » To: > » Subjec : nvoice or 31AUG15 >>> > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00343305 >>> >>> >>> > » Friday 03 Jul 15 > » Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >>> > » Date 31 Aug 2015 > » Airline Aeroflot > » Airline Record Locatord >» Flight/Class SU103 L conomy lass > » Ongin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM > » Arriving T1:25 AM / 01 Sep 2015 > » Departure Terminal Terminal 1 > » Arrival Terminal Terminal D - Domestic/Intl > » Estimated Time 9 Hrs 15 Mins > » Stops Non-stop > » Seats 18K > » Confirmed > » Entry and Exit Information for Travel >> > » American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html »> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other EFTA00343306 American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > please note > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > > communication in error, please nntifv us immediately by > return e-mail or by e-mail to J I, and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > O 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: orr p://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: ttp://www.maps. m/help/fegalnotices maps.html). There is typically no cost to you most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i nactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 EFTA00343307 From: Content-Type: multipart/alternative; boundaryple-Mail-B39BF4A2-F1F8-4A9D-AD07-66B381C04D9D Thanks. I see you reserved the ticket. Totally fine just in case! Sorry, U having computer issues or I would have responded sooner. Sent from my iPhone On Aug 18, 2015, at 12:46 PM, Natalia Molotkova < wrote: Response (Natalia Molotkova) 08/18/2015 12:46 PM Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.000SD. What date to hold while we are waiting fro the respond from the rate desk? Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 12:40 PM I Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer ) 08/18/2015 12:39 PM ok, so when they get back to you (up to 48 hours from now) just let me know! On Aug 18, 2015, at 12:34 PM, Natalia Molotkova < wrote: > Response (Natalia Molotkova) 08/18/2015 12:34 PM > EFTA00343308 > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 12:21 PM > Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Customer ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? EFTA00343309 >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager > » > » > » Hours: Monday through Friday 10:30am to 7:00pm EST > » > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova > » Centurion Relationship Manager > » > » > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > » Customer ( ) 08/18/2015 07:48 AM > » Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 1T,18,1920,21...what ever day is tnipil•Ifly or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > >> > > Thanks, Lesley > » > >» > >» > >» > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for 31AUG15 > > >>>> EFTA00343310 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • » »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information » »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information » »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed EFTA00343311 > > > >> Entry and Exit Information for Travel » »> > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7ixit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and-expressly disclaims any liability for any inaccurate or incomplete information contained on that site. » »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at httpl/www.americanexpress.comtprivacy » »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobatlreadstep.html » »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of govemmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma l en t er into other business relationships with suppliers and these arrangements, including evels and types of compensation and incentives we receive, are subject to change. In EFTA00343312 identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing > > > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand EFTA00343313 s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > >> > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (.ft r:7‘rww.maps. m/help/fegalnotices maps.html) . There is typically no cost to you or ri 1 - :)st l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > > EFTA00343314 > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isl,es price o fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > > >> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > >> EFTA00343315 > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > >>> > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L Economy Class > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. EFTA00343316 > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE EFTA00343317 > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (.ft ww.maps.geWhelp/fegalnotices maps.html) There is typically no cost to you or n irnst booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Customer > ok thanks ) 08/18/2015 12:00 PM EFTA00343318 > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Customer ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager >> > >> > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. EFTA00343319 > » Regards, > » Natalia Molotkova > > Centurion Relationship Manager >> > >> > > » Hours: Monday through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > > Customer ( ) 08/18/2015 07:48 AM > » Good moming Natasha...can you please change this ticket for to Moscow to December...like Dec. 11,18,1920,21...what ever day is tilli•fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Date: June 26, 2015 at 6:34:07 PM EDT > > > » To: > > > » Subject: Invoice for > >>>> 31AUG15 > > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • » »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage » »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> EFTA00343320 » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information » »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information » »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > > > » Flight/Class SU103 L Economy Class > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel » »> > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. » »> » »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy » »> > > > » See attached itinerary PDF or link for full terms and conditions. » »> EFTA00343321 > > > >> PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » »> > > > » http://www.adobe.com/products/acrobat/readstep.html » »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable tole hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and I its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. EFTA00343322 > »-- > > » please note > > » The information contained in this communication is > > » confidential, may be attorney-client privileged, may > > » constitute inside information, and is intended only for > > » the use of the addressee. It is the property of > > » JEE > > » Unauthorized use, disclosure or copying of this > > » communication or any part thereof is strictly prohibited > > » and may be unlawful. If you have received this > > » communication in error, please notify us immediately by > > » return e-mail or by e-mail to , and > > » destroy this communication and all copies thereof, > > » including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing . > > > > > © 2015 American Express. All rights reserved >> > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > » Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) For "Map Legal Notices" click here: (.Ftirvww.maps.gahelp/fogalnotices maps.html) There is typically no cost to you or ri i -u,stl000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the action s or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/traveltermsCalifornia CST#1022318, EFTA00343323 Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day islibes [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts l > Thanks, Lesley >> > >> > EFTA00343324 >> > > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > > >> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > >> > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L Economy Class > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 EFTA00343325 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.comlamex for the most up to date and accurate entryrequirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > >> > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making EFTA00343326 arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > ©2015 American Express. All rights reserved > > EFTA00343327 > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will-provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (ftireww.maps. m/help/fegalnotices maps.html) There is typically no cost to you or nrn )st Idooking efiorWicierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA/4002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: EFTA00343328 > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day islibes [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > EFTA00343329 >> > > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > > >> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > >> > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L Economy Class > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 EFTA00343330 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.comlamex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying EFTA00343331 travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > © 2015 American Express. All rights reserved > > EFTA00343332 > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (fftireww.maps. m/help/legalnotices maps.html) . There is typically no cost to you or Mr )st l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA/4002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, EFTA00343333 > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirric... closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > > Thanks, Lesley > > > > > > > » From: "American Express Travel" < > » Date: June 26, 2015 at 6:34:07 PM EDT > » To: > » Subject: Invoice for >> > 31AUG15 > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: EFTA00343334 > » Friday 03 Jul 15 > » Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >> > > » Date 31 Aug 2015 > » Airline Aeroflot > » Airline Record Locator > » Flight/Class SU103 L Economy Class > » Origin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM > » Arriving 11:25 AM / 01 Sep 2015 > » Departure Terminal Terminal 1 > » Arrival Terminal Terminal D - Domestic/Intl > » Estimated Time 9 Hrs 15 Mins > » Stops Non-stop > » Seats 18K > » Confirmed > » Entry and Exit Information for Travel >> > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >>> > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: EFTA00343335 > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobatireadstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > > > > > > EFTA00343336 > please note > The information contained in this communication is > confidential, may be attomey-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to , and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (ffti Aeww.maps. m/help/legalnotices maps.html) . There is typically no cost to you or Mr )st l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ma ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 EFTA00343337 Response (Natalia Molotkova) 08/18/2015 12:34 PM Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Customer ) 08/18/2015 12:21 PM Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: EFTA00343338 > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isl,es [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley EFTA00343339 > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > >>> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > >> > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L Economy Class > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 EFTA00343340 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry e> 7 at requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> > > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > >> > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. Weconsider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as EFTA00343341 an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of • » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third EFTA00343342 party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (Mirvww.maps.ga/help/legalnotices maps.html) There is typically no cost to you for most booking efforWicierge Company antWerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova EFTA00343343 > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirric... closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts l > Thanks, Lesley > > > > > > > > » From: "American Express Travel" < > » Date: June 26, 2015 at 6:34:07 PM EDT > » To: > » Subject: Invoice for >> > 31AUG15 > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in dissiges. If you have any questions, please contact Centurion Travel Service at 1 >> > > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > EFTA00343344 > » Friday 03 Jul 15 > » Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >> > > » Date 31 Aug 2015 > » Airline Aeroflot > » Airline Record Locator > » Flight/Class SU103 L Economy Class > » Origin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM > » Arriving 11:25 AM / 01 Sep 2015 > » Departure Terminal Terminal 1 > » Arrival Terminal Terminal D - Domestic/Intl > » Estimated Time 9 Hrs 15 Mins > » Stops Non-stop > » Seats 18K > » Confirmed > » Entry and Exit Information for Travel >> > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: EFTA00343345 > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > >> > » http://www.adobe.com/products/acrobat/readstep.html > >> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > » California State Seller of Travel Registration _ Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > • > please note EFTA00343346 > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to , and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gavot() and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) For "Map Legal Notices" click here: (Ftirvww.maps.ga/help/legalnotices maps.html) There is typically no cost to you or most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002. Nevada NV#2001-0126 EFTA00343347 > > Customer ok thanks ) 08/18/2015 12:00 PM On Aug 18, 2015, at 11:53 AM, Natalia Molotkova < wrote: > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Customer ( ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager EFTA00343348 > > >> > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > > > > > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day islibes [ . ..Jo fly or I closest to the price we have paid...I know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Express Travel" < > > » Date: June 26, 2015 at 6:34:07 PM EDT > > » To: > > » Subject: Invoice for > >>> 31AUG15 > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > >> > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggagit EFTA00343349 > > >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure webstte. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L Economy Class > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving 11:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > >> > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > >> EFTA00343350 > > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy > > >> > > » See attached itinerary PDF or link for full terms and conditions. > > >> > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. I >> » > > » Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > >>> EFTA00343351 > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of > » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, please notify us immediately by > » retum e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing . > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS" without any express or implied warranties. Portions of this content are provided by Gayotb and may not be used without written permission. Used EFTA00343352 hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (.ft r:7‘rww.maps. m/help/regalnotices maps.html) There is typically no cost to you or nrn :ist booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirificlis. closest to EFTA00343353 the price we have paid...I know I won't hear from you until after 10am when your shift starts >> > > > Thanks, Lesley > > > > > > > » From: "American Express Travel" < > » Date: June 26, 2015 at 6:34:07 PM EDT > » To: > » Subject: Invoice for >> > 31AUG15 > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 >> > > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: Friday 03 Jul 15 Other Information CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT Monday 31 Aug 15 Flight Information Date 31 Aug 2015 Airline Aeroflot EFTA00343354 > » Airline Record Locator > » Flight/Class SU103 L Economy Class > » Origin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM > » Arriving 11:25 AM / 01 Sep 2015 > » Departure Terminal Terminal 1 > » Arrival Terminal Terminal D - Domestic/Intl > » Estimated Time 9 Hrs 15 Mins > » Stops Non-stop > » Seats 18K > » Confirmed > » Entry and Exit Information for Travel >> > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for EFTA00343355 travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > > > > > > > please note > The information contained in this communication is > confidential, may be attomey-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to > destroy this communication and all copies thereof, ,and EFTA00343356 > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: ww.maps.goog maps.html) There is typically no cost to you or ri Mpst l000king efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 Response (Natalia Molotkova) 08/18/2015 11:53 AM Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. Regards, Natalia Molotkova Centurion Relationship Manager EFTA00343357 Hours: Monday through Friday 10:30am to 7:00pm EST Customer ) 08/18/2015 11:39 AM This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > Centurion Relationship Manager > Hours: Monday through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! > Customer ( ) 08/18/2015 07:48 AM EFTA00343358 > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirricill. closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > > » From: "American Express Travel" < > » Date: June 26, 2015 at 6:34:07 PM EDT > » To: > » Subject: Invoice for >> > 31AUG15 > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in dissiges. If you have any questions, please contact Centurion Travel Service at 1 >> > > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >> > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > > » Friday 03 Jul 15 > » Other Information >> > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >> > > » Date 31 Aug 2015 EFTA00343359 > » Airline Aeroflot > » Airline Record Locator > » Flight/Class SU103 L Economy Class > » Origin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM > » Arriving 11:25 AM / 01 Sep 2015 > » Departure Terminal Terminal 1 > » Arrival Terminal Terminal D - Domestic/Intl > » Estimated Time 9 Hrs 15 Mins > » Stops Non-stop > » Seats 18K > » Confirmed > » Entry and Exit Information for Travel >> > > » American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >> > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> > > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> > EFTA00343360 > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >> > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >> > > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > > > > > > > > > > please note > The information contained in this communication is > confidential, may be attomey-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to ,and EFTA00343361 > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing > @ 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: (.ft ww.maps.geWhelp/fegalnotices maps.html) . There is typically no cost to you or n i -vist l000king efforts Concierge Company ancWerican Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ma ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/traveltermsCalifornia CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 Response (Natalia Molotkova) 08/18/2015 11:13 AM Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. Regards, EFTA00343362 Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 10:34 AM Sure, let me have a look.. Regards, Natalia Molotkova Centurion Relationship Manager Hours: Monday through Friday 10:30am to 7:00pm EST Response (Administrator) 08/18/2015 07:48 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer ) 08/18/2015 07:48 AM Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the best price to fly or closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts Thanks, Lesley » From: "American Express Travel" < » Date: June 26, 2015 at 6:34:07 PM EDT » To: » Subject: Invoice for 31AUG15 >> » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' • EFTA00343363 >> » If airline tickets are purchased for this itinerary: » Airline Baggage Fee/Rules may apply and can be accessed by visiting: » http://myamextravel.com/baggage >> » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> >> >> >> >> >> » » Friday 03 Jul 15 » Other Information » » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT » Monday 31 Aug 15 » Flight Information » » Date 31 Aug 2015 » Airline Aeroflot » Airline Record Locator » Flight/Class SU103 L Economy Class » Origin New York, John F Kennedy International » Destination Moscow, Sheremetyevo » Departing 07:10 PM » Arriving 11:25 AM / 01 Sep 2015 » Departure Terminal Terminal 1 » Arrival Terminal Terminal D - Domestic/Intl » Estimated Time 9 Hrs 15 Mins » Stops Non-stop » Seats 18K » Confirmed » Entry and Exit Information for Travel >> EFTA00343364 » American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy >> » See attached itinerary PDF or link for full terms and conditions. » PDF itinerary attachment: » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » http://www.adobe.comlproducts/acrobat/readstep.html » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >> » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >> » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may ent er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00343365 » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> >> > > > > > please note > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to , and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved Privacy Statement Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing . © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver EFTA00343366 on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html) . For "Map Legal Notices" click here: Ftirvww.maps. m/help/fegalnotices maps.html) . here is typically no cost tc foi. i or most booking e torConcierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TArt002. Nevada NV#2001-0126 Response (Natalia Molotkova) 08/1 81201 5 12:46 PM Lesley, the one way ticket from NY to Moscow with Aeroflot is so cheap: December 17,21,22 and 23 - only 415.000SD. What date to hold while we are waiting fro the respond from the rate desk? Regards, Natalia Molotkova .., • ours: on ay through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 12:40 PM I Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer ( I) 08/18/2015 12:39 PM ok, so when they get back to you (up to 48 hours from now) just let me know! On Aug 18, 2015, at 12:34 PM, Natalia Molotkova wrote: < > • Response (Natalia Molotkova) 08/18/2015 12:34 PM > Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. > Regards, > Natalia Molotkova > > • MlorMi•Te;rough Friday 10:30am to 7:00pm EST > • Customer 08/18/2015 12:21 PM > Natasha, Je rey is as ang i we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: > > EFTA00343367 > > > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > > • > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Customer ( 1‘) 08/18/2015 11:39 AM > This is true...we ave c fange is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Natalia Molotkova > > > >> > >> > > » ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have > > Customer ( ) 08/18/2015 07:48 AM > » Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day is tPles price to fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts l >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Dat June 26. 2015 at 634 07 PM EDT > > > » To: > > > » Subjec : nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 ' > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > »> EFTA00343368 > > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying EFTA00343369 travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washin_gton State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > > > > > > > > > > > > > > > > > > > > > — > > > please note > > > The information contained in this communication is > > > confidential, may be attomey-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, ple • by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > > Privacy Statement I Visit the Centurion Card website > > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > »4O 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalf not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: atp://www.maps.w_ m/help/fegalnotices maps.html). There is typically no cost to you or most booking elfortsWompany and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for EFTA00343370 reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > Response a a is o otkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > ^ > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Hav > Customer ( ) 08/18/2015 07:48 AM > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isiKesj..Ao fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts l > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Ex ress Travel" <I > > » Dat M EDT > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure websae. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information ours: on ay through Friday 10:30am to 7:00pm EST > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT EFTA00343371 > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locatorel > > >> Flight/Class SU103 L conomy lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Amving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Amval Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > >> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable fo the hotel operator at check-out from the property. You may wish to inquire with the hotel before your tnp regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipmenf, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » EFTA00343372 > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel-Registration No.: NV#2001-0126; Iowa: TM 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > — > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is stnctly prohibited > > > and may be unlawful. If you have received this > > communication in error, ple ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company wilt provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" dick here: h p://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: p://www.maps.w_ m/help/lifigalnotices maps.html). There is typically no cost to you 't7most booking effortsWompany and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > Cullorra) 08/18/2015 12:00 PM > ok thanks > On Aug 18, 2015, at 11:53 AM, Natalia Molotkova wrote: EFTA00343373 > Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova >> . > > > > > > > > > Customer (=MII I) 08/18/2015 11:39 AM > This is true...we ave c arise is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > > > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 11:13 AM > » Lesley, according to the fare rules, we can't change the retum date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? >> > > » I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > » Regards, > » Nafalia Molotkova > > > >> > >> > >> > >> > > » Response (Natalia Molotkova) 08/18/2015 10:34 AM > » Sure, let me have a look.. > » Regards, > » Nafalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST ours: oGfon nc ay through Friday 10:30am to 7:00pm EST ours: on ay through Friday 10:30am to 7:00pm EST >> > > » Response (Administrator) 08/18/2015 07:48 AM > > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have I > > Customer ( ) 08/18/2015 07:48 AM Moscow to December...like Dec. 1T,18,19 I 20,21...what ever day is t.es.Pcifly or > » Good morning a as a...can you please change this ticket for to closest to the price we have paid...I know won't hear from you until after 10am when your shift starts I >> > > > Thanks, Lesley >> > > > > > > > > > > > > > > > > » From: "American Express Travel" < > > > » Dat • Jane 26 2015 at 634 07 PM EDT > > > » To: > > > » Subjec nvoice or 31AUG15 > > »> > > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > > »> > > > » If airline tickets are purchased for this itinerary: > > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > > » http://myamextravel.com/baggage > »> > > > » Your travel arrangements are outlined below in the email. Please refer to attached EFTA00343374 PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: » »> » »> » »> » »> » »> > > »> > > »> > > >>> Friday 03 Jul 15 > > > » Other Information > > »> > > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > > » Monday 31 Aug 15 > > > » Flight Information > > »> > > > » Date 31 Aug 2015 > > > » Airline Aeroflot > > > » Airline Record Locator > Flight/Class SU103 L conomy lass > > > » Origin New York, John F Kennedy International > > > » Destination Moscow, Sheremetyevo > > > » Departing 07:10 PM > > > » Arriving 11:25 AM / 01 Sep 2015 > > > » Departure Terminal Terminal 1 > > > » Arrival Terminal Terminal D - Domestic/Intl > > > » Estimated Time 9 Hrs 15 Mins > > > » Stops Non-stop > > > » Seats 18K > > > » Confirmed > > > » Entry and Exit Information for Travel > > »> > > > » American Express strongly recommends thatyouperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry7Fxit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > »> > > »> > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » »> > > > » See attached itinerary PDF or link for full terms and conditions. > > »> > > > » PDF itinerary attachment: > > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > »> > > > » http://www.adobe.com/products/acrobat/readstep.html > > »> > > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > »> > > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > »> > > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > »> > > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you andrecommending specific itineraries. In this role, we are acting as EFTA00343375 an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we ma y en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. » »> > > > >> California State Seller of Travel Registration Number: 1022318. Washin_gton State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. » »> » »> > > > > >> >> > > > > > > > > > > > > > > > > — > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is strictly prohibited > > > and may be unlawful. If you have received this > > > communication in error, ple • by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > » Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visitusatamericanexpress.com/phishing. >> > > »4O 2015 American Express. All rights reserved >> > > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understand s an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalf not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. >> > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga_yotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" dick here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: atp://www.maps.o_W)m/help/fegalnotices maps.html). There is typically no cost to you or most booking efforts ac Company and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel EFTA00343376 counselors. For more informationpleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 >> > >> > >> > > Response a a is o otkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Hav > Customer ( ) 08/18/2015 07:48 AM > Good morning a as Moscow to December...li a...can you please change this ticket for to like Dec. 17,18,1920,21...what ever day isi.esr . ...o fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Express Travel" > > » Dat June 26. 2015at63407PM EDT > > » To: > > » Subjec nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1- > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 ours: on ay through Friday 10:30am to 7:00pm EST EFTA00343377 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record Locatorel > > >> Flight/Class SU103 L conomy lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Amving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Amval Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry re equirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > >> > > » See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > >> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable fo the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipmenf, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> Califomia State Seller of Travel Registration Number: 1022318. Washington State EFTA00343378 Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > >>> > >>> >> > >> > >> > >> > >> > >> >_ > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is stnctly prohibited > > > and may be unlawful. If you have received this > > communication in error, ple ' by > > > return e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > © 2015 American Express. All rights reserved > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company wiltprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by Ga_yot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" dick here: atp://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: http://www.maps. m/helpifegalnotices maps.html). There is typically no cost to you or most booking efforts ompany and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitvontw.americanex ress.com/travelterms Califomia CST#1022318, Washington UBI#6 - - , owa , eva a 1-0126 > > > > > Response a a is o otkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > ^ • • • > ours: on ay through Friday 10:30am to 7:00pm EST EFTA00343379 > • Customer (= II) 08/18/2015 11:39 AM > This is true...we ave c range is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova < wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova >> . > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Hav > Customer ( ) 08/18/2015 07:48 AM > Good morning a as a.u.can you please change this ticket for to n Moscow to December...like Dec. 17,18,1920,21...what ever day isl/Le. ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley > > >> > >> > >> > > > » From: "American Ex ess Travel" <I > > » Dat M EDT > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • > > » > > » If airline tickets are purchased for this itinerary: > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravel.com/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: ours: on ay through Friday 10:30am to 7:00pm EST ours: on ay through Friday 10:30am to 7:00pm EST EFTA00343380 > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > >> CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > >> Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record LocatorEl > > >> Flight/Class SU103 L conomy lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Amving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Amval Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entryrequirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > > > > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > >> http://www.adobe.com/products/acrobat/readstep.html > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable fo the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment,- or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of govemmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, >> EFTA00343381 Including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel-Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > — > > > please note > > > The information contained in this communication is > > > confidential, may be attorney-client privileged, may > > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is stnctly prohibited > > > and may be unlawful. If you have received this > > communication in error, ple ' by > > > retum e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > © 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company wiltprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" dick here: 'http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: atp://www.maps.w_ m/help/tegalnotices maps.html). There is typically no cost to you or most booking elfortsWompany and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisilwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response a a ia o olkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me EFTA00343382 to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova . . > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia. Molotkova > > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. H > Customer ) 08/18/2015 07:48 AM > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the be..o y or closest to the price we have paid.../ know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > » From: "American Express Travel" < > » Dat • PM EDT > » To: > » Subjec >> > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >>> >>> >>> >>> > » Friday 03 Jul 15 > » Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >>> > » Date 31 Aug 2015 > » Airline Aeroflot > » Airline Record Locator > Flight/Class SU103 L conomy lass > » Ongin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM 31AUG15 EFTA00343383 > >> Arriving 11:25 AM 101 Sep 2015 > >> Deparfure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > >> Entry and Exit Information for Travel >>> > »American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >> > > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >> > > » http://www.adobe.com/products/acrobat/readstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipmenf, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>> >>> > > > > > > > > > > EFTA00343384 > > -- » please note > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only Tor > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > > and may be unlawful. If you have received this > > communication in error, ple • • by > > return e-mail or by e-mail to , and > > destroy this communication an a copies ereo , > > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > © 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga_yotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" dick here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: atp://www.maps.gLogle.com/help/fegalnotices maps.html). There is typically no cost to you or most booking efforts ConciergirCompany and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 Response (Natalia Molotkova) 08/18/2015 12:34 PM Due to original ticket is pretty old, I can't pull the exact fare rules, that is why sent it to rate desk. Regards, N afa I r a Molotkova oL . on ay through Friday 10:30am to 7:00pm EST Customer ( ) 08/18/2015 12:21 PM Natasha, Jeffrey is asking if we can extend the ticket at all (which I don't think we can... but...) and if we can't then forget it...(no need to reserve Dec flight) On Aug 18, 2015, at 11:53 AM, Natalia Molotkova EFTA00343385 wrote: > • Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia Molotkova > I WI or l 1•ay through Friday 10:30am to 7:00pm EST > • Customer (= Ipi) 08/18/2015 11:39 AM > This is true...we ave c ange is ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > > > > > > > > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Hav > Customer ( ) 08/18/2015 07:48 AM > Good morning a as a...can you please change this ticket for to Moscow to December...like Dec. 17,18,1920,21...what ever day isi.bes price o fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts > > > Thanks, Lesley ours: on ay through Friday 10:30am to 7:00pm EST ours: on ay through Friday 10:30am to 7:00pm EST > > » From: "American Express Travel" > > » Dat • M tu > > » To: > > » Subjec nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1- MIS > > » > > » If airline tickets are purchased for this itinerary: EFTA00343386 > > >> Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > >> http://myamextravel.com/baggagg > > » > > >> Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > » > > » > > » > > » > > » > > » > > » > > >> Friday 03 Jul 15 > > >> Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > >> Flight Information > > » > > >> Date 31 Aug 2015 > > >> Airline Aeroflot > > >> Airline Record LocatorEl > > >> Flight/Class SU103 L conomy lass > > >> Origin New York, John F Kennedy International > > >> Destination Moscow, Sheremetyevo > > >> Departing 07:10 PM > > >> Amving 11:25 AM / 01 Sep 2015 > > >> Departure Terminal Terminal 1 > > >> Amval Terminal Terminal D - Domestic/Intl > > >> Estimated Time 9 Hrs 15 Mins > > >> Stops Non-stop > > » Seats 18K > > >> Confirmed > > >> Entry and Exit Information for Travel > > » > > >> American Express strongly recommends that youperiodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entryrequirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > >> You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > > » > > >> See attached itinerary PDF or link for full terms and conditions. > > » > > >> PDF itinerary attachment: > > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. > > » > > >> http://www.adobe.com/products/acrobat/readstep.htral > > » > > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable fo the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipmenf, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. EFTA00343387 > > » > > >> Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel-Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > > > > — > > please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > > the use of the addressee. It is the property of > » JEE > > > Unauthorized use, disclosure or copying of this > > > communication or any part thereof is stnctly prohibited > > > and may be unlawful. If you have received this > > communication in error, ple ' by > > > retum e-mail or by e-mail to , and > > > destroy this communication an a copies ereo , > > > including all attachments. copyright -all rights reserved > > Privacy Statement I Visit the Centurion Card website > > To leam more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > > © 2015 American Express. All rights reserved > > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company wiltprovide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > > Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" dick here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: tp://www.maps.w_ m/help/legalnotices maps.html). There is typically no cost to you or most booking efforts cn -gssiCompany and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and EFTA00343388 preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response a a is o otkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > . ours: or C30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. • Natalia Molotkova • > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. H > Customer ) 08/18/2015 07:48 AM li .... closest to > Good morning a as a...can you please change this ticket for to Moscow to December...ke Dec. 17,18,19,20,21...what ever day is the be the price we have paid.../ know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > » From: "American Express Travel" < >>> Dat • PM EDT > » To: > » Subjec nvoice or 31AUG15 >>> > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 > >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >>> >>> >>> >>> > » Friday 03 Jul 15 EFTA00343389 > » Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > >> Monday 31 Aug 15 > >> Flight Information >>> > >> Date 31 Aug 2015 > >> Airline Aeroflot > >> Airline Record Locatord >>> Flight/Class SU103 L conomy lass > >> Ongin New York, John F Kennedy International > >> Destination Moscow, Sheremetyevo > >> Departing 07:10 PM > >> Arriving 11:25 AM / 01 Sep 2015 > >> Departure Terminal Terminal 1 > >> Arrival Terminal Terminal D - Domestic/Intl > >> Estimated Time 9 Hrs 15 Mins > >> Stops Non-stop > >> Seats 18K > >> Confirmed > » Entry and Exit Information for Travel >>> > »American Express strongly recommends that you periodicallyreviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > >> See attached itinerary PDF or link for full terms and conditions. >>> > >> PDF itinerary attachment: > >> If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >> > > >> http://www.adobe.com/products/acrobat/readstep.html >>> > >> Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > >> Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your tnp regarding the existence and amount of such charges. >>> > >> Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of EFTA00343390 factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > >> California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >>> >>> > > > > > > > > > > > > -- > > please note > > The information contained in this communication is > > confidential, may be attomey-client privileged, may > > constitute inside information, and is intended onlylor > > the use of the addressee. It is the property of > > JEE > > Unauthorized use, disclosure or copying of this > > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > > communication in error, ple • • by > return e-mail or by e-mail to , and > destroy this communication an a copies ereo , > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" dick here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: atp://www.maps.o_ m/help/legalnotices maps.html). There is typically no cost to you or most booking efforts w —Cr ri •geiCompany and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 Customer ok thanks 08/18/2015 12:00 PM On Aug 18, 2015, at 11:53 AM, Natalia Molotkova EFTA00343391 wrote: > • Response (Natalia Molotkova) 08/18/2015 11:53 AM > Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. > Regards, > Natalia. Molotkova > ^ • a'. LA > ours: on ay tI MIrougliFriday10:30am to 7:00pm EST > Customer (1 ) 08/18/2015 11:39 AM > This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ticket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... > On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > > > > > Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > > > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova >> > > > > > > ours: on ay through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > > > > > > > > > > > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful davl > Customer ) 08/18/2015 07:48 AM > Good morning Natas Moscow to December...li ha...can you please change this ticket for to like Dec. 17,18,1920,21...what ever day is.bes [ . ..Jo fly or I closest to the price we have paid.../ know won't hear from you until after 10am when your shift starts l > > > Thanks, Lesley ours: on ay through Friday 10:30am to 7:00pm EST > > » From: "American Ex• ress Travel" > > » Da • • • 'MEDI > > » To: > > » Subjec : nvoice or 31AUG15 > > » > > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in daisges. If you have any questions, please contact Centurion Travel Service at 1 > > » > > » If airline tickets are purchased for this itinerary: EFTA00343392 > > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > > » http://myamextravelcom/baggage > > » > > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: > > >> > > >> > > >> > > >> > > » > > » > > » > > » Friday 03 Jul 15 > > » Other Information > > » > > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > > » Monday 31 Aug 15 > > » Flight Information > > » > > » Date 31 Aug 2015 > > » Airline Aeroflot > > » Airline Record Locator > > » Flight/Class SU103 L conomy lass > > » Origin New York, John F Kennedy International > > » Destination Moscow, Sheremetyevo > > » Departing 07:10 PM > > » Arriving T1:25 AM / 01 Sep 2015 > > » Departure Terminal Terminal 1 > > » Arrival Terminal Terminal D - Domestic/Intl > > » Estimated Time 9 Hrs 15 Mins > > » Stops Non-stop > > » Seats 18K > > » Confirmed > > » Entry and Exit Information for Travel > > » > > » American Express strongly recommends that youperiodicallyreviewwww.Visacentral.comlamex for the most up to date and accurate entry e) 7reqthrements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. > > » > > » > > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.comlprivacy. >> > » > > » See attached itinerary PDF or link for full terms and conditions. > > » > > » PDF itinerary attachment: > > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this tree software. > > » > > » http://www.adobe.com/products/acrobat/readstep.html > > » > > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. > > » > > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. > > » > > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. EFTA00343393 > > » > > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. > > » > > » Califomia State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > > » > > » >> > >> > >> > >> > >> > >> >_ > » please note > > The information contained in this communication is > > confidential, may be attorney-client privileged, may > > constitute inside information, and is intended only for > > the use of the addressee. It is the property of • » JEE > » Unauthorized use, disclosure or copying of this > > communication or any part thereof is stnctly prohibited > > and may be unlawful. If you have received this > > > communication in error, please notify us immerliatnly by > > return e-mail or by e-mail to , and > > destroy this communication and all copies thereof, > » including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > © 2015 American Express. All rights reserved > > > When booking concierge services for Card Members American Express uses a third party concierge service contractor ("Concierge Company'). In some cases, Concierge Company willprovide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shalt not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayotb and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: fftp://www.maps. ogle.com/help/legalnotices maps.html). There is typically no cost to you or most booking efforts Concierg Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and EFTA00343394 preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > > > > > > > Response (Natalia Mo otkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > ^ > MI on ay through Friday 10:30am to 7:00pm EST > • Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day, > Customer ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirricill. closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > » From: "American Express Travel" > » Da • M EDT > » To: > » Subjec : nvoice or 31AUG15 >>> > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in dissiges. If you have any questions, please contact Centurion Travel Service at 1 >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: >> > >> > >> > >>> >>> >>> >>> > » Friday 03 Jul 15 EFTA00343395 > » Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >>> > » Date 31 Aug 2015 > » Airline Aeroflot > » Airline Record Locator > Flight/Class SU103 L conomy lass > » Ongin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM > » Arriving T1:25 AM / 01 Sep 2015 > » Departure Terminal Terminal 1 > » Arrival Terminal Terminal D - Domestic/Intl > » Estimated Time 9 Hrs 15 Mins > » Stops Non-stop > » Seats 18K > » Confirmed > » Entry and Exit Information for Travel >>> > » American Express strongly recommends that you periodicallyreviewwww.Visacentratcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >>> >>> > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. > » > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html >>> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of EFTA00343396 factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > -- > please note > The information contained in this communication is > confidential, may be attomey-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > > communication in error, please notify uc immediately by > return e-mail or by e-mail to I, and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft j::7‘rww.maps.Wog am/help/fegalnotices maps.html). There is typically no cost to you or most booking elliTrts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > Response (Natalia Molotkova) 08/18/2015 11:53 AM Let me find the best new fare, but I am still waiting fro the respond from the rate desk, might take up to 48 hours. EFTA00343397 Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer (I b 08/18/2015 11:39 AM This is true...we have changed this ticket a few times. I guess it is all we can do is rebook a new ficket...can you Reserve a ticket to Moscow for her in December and let me know the price of this reservation as well as the price we paid for this current ticket for Aug. 31 that we will have to forfeit the funds on... On Aug 18, 2015, at 11:13 AM, Natalia Molotkova wrote: > • Response (Natalia Molotkova) 08/18/2015 11:13 AM > Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? > I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. > Regards, > Natalia Molotkova > > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/18/2015 10:34 AM > Sure, let me have a look.. > Regards, > Natalia. Molotkova > > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Administrator) 08/18/2015 07:48 AM > THIS EMAIL INBOX IS NOT MONITORED when I am out of the office" I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wnriderfill day' > Customer ) 08/18/2015 07:48 AM > Good morning Natasha...can you please change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the beirric... closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts > Thanks, Lesley > > > > > > > » From: "American Express Travel" > » Dat 7015atA'407PM EDT > » To: > » Subjec nvoice or 31AUG15 >>> > » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ' ges. If you have any questions, please contact Centurion Travel Service at 1 • >>> > » If airline tickets are purchased for this itinerary: > » Airline Baggage Fee/Rules may apply and can be accessed by visiting: > » http://myamextravel.com/baggage >>> > » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to EFTA00343398 view your trip details: >> > >> > >> > >>> >>> >>> >>> > » Friday 03 Jul 15 > » Other Information >>> > » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT > » Monday 31 Aug 15 > » Flight Information >>> > » Date 31 Aug 2015 > » Airline Aeroflot > » Airline Record Locator > Flight/Class SU103 L conomy lass > » Ongin New York, John F Kennedy International > » Destination Moscow, Sheremetyevo > » Departing 07:10 PM > » Arriving T1:25 AM / 01 Sep 2015 > » Departure Terminal Terminal 1 > » Arrival Terminal Terminal D - Domestic/Intl > » Estimated Time 9 Hrs 15 Mins > » Stops Non-stop > » Seats 18K > » Confirmed > » Entry and Exit Information for Travel >>> > » American Express strongly recommends that you periodicallyreviewwww.Visacentratcom/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> > >>> > » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. >>> > » See attached itinerary PDF or link for full terms and conditions. >>> > » PDF itinerary attachment: > » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. >>> > » http://www.adobe.com/products/acrobat/readstep.html »> > » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. >>> > » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. >>> > » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. >>> > » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, EFTA00343399 and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may en t er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. >>> > » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. >> > >> > > > > > > > > > > > > > > please note > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is strictly prohibited > and may be unlawful. If you have received this > > communication in error, please entity us immediately by > return e-mail or by e-mail to J I, and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s1 fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: Vtp://Www.maps.o_ogle.com/help/legalnotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visawww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- EFTA00343400 469-694, Iowa TA#002, Nevada NV#2001-0126 Response (Natalia Molotkova) 08/18/2015 11:13 AM Lesley, according to the fare rules, we can't change the return date to December, due to it is way past the maximum stay, you will have to purchase new ticket for her. Do you want me to price new one? I did email it to the rate desk fro them to double check the rules again, due to the original ticket was exchanged couple time. Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/18/2015 10:34 AM Sure, let me have a look.. Regards, Natalia. Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Response (Administrator) 08/18/2015 07:48 AM THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently out of the office with no access to voicemail or email. My normal office hours are 10:30 AM to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the number on the back of your card and press 0 (zero) for the next available Centurion Support Associate. Have a wonderful day! Customer ( 08/18/2015 07:48 AM Good morning Natasha...can you p ease change this ticket for to Moscow to December...like Dec. 17,18,19,20,21...what ever day is the be. -1.11 - closest to the price we have paid...I know I won't hear from you until after 10am when your shift starts 1 Thanks, Lesley » From: "American Express Travel" < » Dat PM EDT » To: » Subjec Invoice >> » DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept in ges. If you have any questions, please contact Centurion Travel Service at 1 • • » If airline tickets are purchased for this itinerary: » Airline Baggage Fee/Rules may apply and can be accessed by visiting: » http://myamextravel.com/baggage » Your travel arrangements are outlined below in the email. Please refer to attached PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details: 31AUG15 » Friday 03 Jul 15 » Other Information EFTA00343401 » CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT » Monday 31 Aug 15 » Flight Information » Date 31 Aug 2015 » Airline Aeroflot » Airline Record Locator » Flight/Class SU103 L conomy lass » Origin New York, John F Kennedy International » Destination Moscow, Sheremetyevo » Departing 07:10 PM » Arriving T1:25 AM 101 Sep 2015 » Departure Terminal Terminal 1 » Arrival Terminal Terminal D - Domestic/Intl » Estimated Time 9 Hrs 15 Mins » Stops Non-stop » Seats 18K » Confirmed » Entry and Exit Information for Travel » American Express strongly recommends that you periodically reviewwww.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. >> » You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. » See attached itinerary PDF or link for full terms and conditions. » PDF itinerary attachment: » If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. » http://www.adobe.com/products/acrobat/readstep.html » Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. » Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. » Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for anyloss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. » Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may ent er into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. EFTA00343402 » California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Nevada Seller of Travel Registration No.: NV#2001-0126; Iowa: TA# 002 Registered Iowa Travel Agency. > • please note > The information contained in this communication is > confidential, may be attorney-client privileged, may > constitute inside information, and is intended only for > the use of the addressee. It is the property of > JEE > Unauthorized use, disclosure or copying of this > communication or any part thereof is stnctly prohibited > and may be unlawful. If you have received this > communication in error, please notify us immediately by > return e-mail or by e-mail to I , and > destroy this communication and all copies thereof, > including all attachments. copyright -all rights reserved Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress.com/phistting. O 2015 American Express. All rights reserved When booking concierge services for Card Members. American Express uses a third party concierge service contractor (-Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided 'AS IS.' without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.gociele.comMelp/terms maps.htmi). For 'Map Legal Notices' click here: (http://www.ma google.corn/help/leualnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf. although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comitravelterms California CSTff1022318. Washington UBI#600-469.694. Iowa TAff002. Nevada NV#2001-0126 EFTA00343403