EFTA00344997.pdf

From: To: Subject: Travel & Hotel fo Date: Wed, 22 Jul 2015 19:05:57 +0000 Attachments: IMG 1203.jpg Email Ref: 150723-000218] Centurion B nn r Response 07/22/2015 03:05 PM I emailed you hotel info, you haven't received? Holding flights as well (emailed it to you too), will wait list in coach on the outbound. Hours: Monday through Friday 10:30am to 7:00pm EST Customer 7/22/2015 02:57 PM how is this coming a ong. am mg asked for the ticket and hotel...DO wait list for coach... On Jul 22, 2015, at 1:18 PM, wrote: > » Response 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting fli ts? I can wait list her in coach on the outbound as well. W Centurion Relationship Manager Monday through Fridays U.30am to .00pm EST > > ustomer 07/22/2015 01:10 PM > thank you! and I have a list of hotels.. do...regular room (which ever has best deal!) > Hotels in Shanghai: > > 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and s a > 4) Yan'an hotel > 5 Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, wrote: > > > Response 07/22/2015 01:06 Centurion Relationship Manager urs: Monday through Friday 1 :1 opm > > u omer 7/22/2015 01:04 PM > HI .can you please put on HOLD a ticket fo ound trip Rome/Shanghi (dates below) coach, as well as a centrally located h i s ing along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv we will need a round trip • ith hotel for 23 nights FROM UBJECT: PASSPORT ATE: July 22, 2015 at 11:04:4 image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > > m 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge EFTA00344997 Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://vvww.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694 Iowa TA#002, Nevada NV#2001- 0126 > > > Ref#150723-000218 > > Res • nse 07/22/2015 01:06 PM > > Centurion Relationship Manager > (8 onday through Friday 10:30am to 7:00pm EST > > Customer 7/22/2015 01:04 PM > HI ..can you please put on HOLD r r and trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome A hi we will need a round t with hotel for 23 nights FROM UBJECT: PASSPOR ATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. > > O 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not EFTA00344998 limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.corn/help/terms_maps.html). For "Map Legal Notices" click here: (http://vvww.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > » Ref#150723-000218 > Response 07/22/2015 02:34 PM I can't book apartment, only web sites like hotels.com and etc, are offering it, I can't book there... Hours: Monday through Friday 10:30am to 7:00pm EST Response 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly. Re ards 1111111111111M (877) 877-0987 Hours: Monday through Friday 10:30am to 7:00pm EST Customer 07/22/2015 01:42 PM it is ok...do the direct fli ht...thanks On Jul 22, 2015, at 1:18 PM, wrote: > > > Respons 7/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach lADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. > EFTA00344999 UBJECT: PASSPOR turion Relationship Manager > (8 > onday through Friday 10:30am to 7:00pm EST > > Custome 7/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o t em wt o...regular room (which ever has best deal!) > Hotels in Shanghai: > > I) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, wrote: > > > R nse Natalia Molotkova) 07/22/2015 01:06 PM > Beards. Centurion Relationship Manager (8 Monday through Friday 10:30am to 7:00pm EST > > Customer 07/22/2015 01:04 PM > HI .can you please put on HOLD a ticket fo round trip Rome/Shanghi (dates below) coach, as well as a centrally located hote somet ing along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome A e we will need a round long with hotel for 23 nights FROM 2015 at 11:04:42 AM EDT TO image File Attachment _1203 jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.comlphishing. > > C 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.corn/help/terms_maps.html). For "Map Legal Notices" click here:(http://www.maps.google.com/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#I022318, Washington UBI#600-469-694 I wa TA#002, Nevada NV#2001- 0126 > > > Ref#150723-000218 > > Response 07/22/2015 01:06 PM > >Centurion e ationship Manager > (877) 877-0987 > Hours: Monday through Friday ATE: July 22, EFTA00345000 Ail to 7:OOpm EST > > Custome 07/22/2015 01:04 PM > HI ..can you please put on HOLD a ticket fo round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome A • • i we will need a round t • • with hotel for 23 nights FROM UBJECT: PASSPOR ATE: July 22, 2015 at 11:04:42 AM EDT TO: image File Attachment IMG_1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at > > © 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms_maps.html). For "Map Legal Notices" click here: (http://vvww.maps.google.corn/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > » Ref#150723-000218 > Response 07/22/2015 01:18 PM The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach lADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. R.e an s. Centurion Relationship Manager EFTA00345001 Hours: Monday through Friday 10:30am to 7:00pm EST Custome 07/22/2015 01:10 PM thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: > > I) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3 spa > 4) Yan'an hotel > 5 Pei Mansion hotel On Jul 22, 2015, at 1:06 PM vrote: > > > 07/22/2015 01:06 PM Relationship Manager Monday through Friday pm us ome 07/22/2015 01:04 PM > H .can you please put on HOLD a ticket fo round trip RomelShanghi (dates below) coach, as well as a centrally located herring along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 me we will need a rou long with hotel for UBJECT: PASSPOR ATE: July 22, image File 1203.jpg, 119419 bytes, Added to incident > _ Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. > > C 2015 American Express. All rights reserved > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here:(http://maps.google.corn/help/terms_maps.html). For "Map Legal Notices" click here:(http://vvvvw.maps.google.corn/help/legalnotices_maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- Depart: Rome Al 23 nights FROM 2015 at 11:04:42 AM EDT TO: Attachment EFTA00345002 0126 > > > Ref#150723-000218 > Response 07/22/2015 01:06 PM Sure, on it... Regards, Hours: Monday through Friday 10:30am to 7:00pm EST Custome 07/22/2015 01: HI ...can you please put on HOLD a ticket foll.round trip Rome/Shanghi (dates below) coach, as well as a centrally located hotel (something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriva • • • we will need a round tf -1— with hotel for 23 nights FRO UBJECT: PASSPOR DATE: July 22, 2015 at 11:04:42 AM EDT TO. image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress.com/phishing. 41) 2015 American Express. All tights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS.' without any express or implied warranties. Portions of this content are provided by Gayotei and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (http://maps.g•Logle.com/help/terms maps.html). For 'Map Legal Notices' click here: (httplAwnv.maps.google.conVhelpilegalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comitravelterms California CST#1022318, Washington USI#600-469-694, Iowa TA#002. Nevada NV#2001.0128 Rcf#I50723-0002 I 8 EFTA00345003