EFTA00345190.pdf

From: To: Amex Centurian Travel Subject: Re: Travel & Hotel for Date: Wed, 22 Jul 2015 19:56:15 +0000 [Email Ref: 150723-000218] lets just reserve for now! thanks On Jul 22, 2015, at 3:55 PM, Natalia Molotkova < > wrote: ;;;Centurion Banner Response (Natalia Molotkova) 07/22/2015 03.55 PM I reserved it, but we are only holding it, correct? Or you want me to issue the ticket? Regards, Natalia. Molotkova ours: on ay through Friday 10:30am to 7:00pm EST ok, all sounds good! Please book id thanks On Jul 22, 2015, at 3:46 PM, Natalia Customer (I 07/22/2015 03:49 PM Molotkova wrote: > » nse (Natalia Molotkova] 07/22/2015 03:46 PM > If we do fully refundable ticket for only the fare is 63 . Cancellation policy fro the hotel is 24 hours prior to arrival. > Ranarrts > Natalia Mnlntknva > Centu i • • : : . • • i ' • Manager > > > . • ..• Monday through Friday 10:30am to 7:00 m EST > Customer 1 10712212015 03:35 PM > I see this email now!! Book her the Swisshote ran ang ai. a me know cancellation policy..thanks! On Jul 22, 2015, at 2:17 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 0217 CLASSIC > ls: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE GRANDTEL A 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 KING ROOM- 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly. > R narrIA > Natalia Mnlntknva > Centu > > 1 :30am to 7:00 m EST > Customer ok...do the direct flight...thanks On Jul 2 a atalia Molotkova wrote. > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well Wnrkinn nn hntelq > Renard% > va > Centurion Relationship Manager >I I > > s: Monday through Friday T0:30am to 7:00pm EST > Customer ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » T) Swissotel grand Shanghai > 2) delight Palace Jing_an service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015 at 1:06 PIN, Natalia Molotkova wrote: > » Response (Natalia Molotk ova) 07/22/2015 01:06 PM > Sure, on it... > Renarris > Natalia Mnlntknva > Ce hi • Manager > > • Monday through Friday 10.30am to 7.00pm EST > > Customer 1 10712212015 0T:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach , as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: we will need a round trip a' g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment = IMG 1203jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card website > Tn learn mnre ahniit e-mail security or report a suspicious e-mail, please visitusatamerican > © 2015 American : Monday through Friday 07/22/2015 01:42 PM > it is EFTA00345190 Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Corn pany or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by G ayot© and may not be used without wri r Google "Maps Terms of Use" click • "Map Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales tarnetc nr other nnals and m av also nmvide incentives to of travel counselors. For 'terms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001- 0126 > » Ref#150723-000218 » Response Natalia Molotkova) 07/22/2015 01:06 PM > S ire nn it > Renards > Natalia Mol ion Relationship Manager .. 6•- • Monday through Friday 1 :30am to 7:00pm EST > Customer 1 10712212015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehsite > Tn learn more about e-mail security or report a suspicious e-mail, please visit us I I > © 2015 American Express. All rights reserved > When booking concierge services tor Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member ac cepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between The service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates > and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions . of this content are provided by Gayot© and may not be used without wri or Googgle "Maps Terms of Use" click ). For "Map Legal Notices" click here: ces ma s.html). There is typically no cost to you or mosbooking e o s oncierge ompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel EFTA00345191 mincelnrs Fnr mnre California CST#1022318, Washington UBI#600-469-6 94, Iowa TA#002, Nevada NV#2 01-0126 > » Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern,bu t outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. > R°nards > Natalia Mnlntknva > tuff 10:30am to 7:00pm EST > Customer thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > » Res onse (Natalia Molotkova) 07/12/2015 01:06 PM > Sure nn it > Renards > Friday Natalir> h 10>: am o 130 t 7:00pm EST > ustomer C Centurion Relationship Manager ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a tic ce or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round : trip with hotel for 23 nights FROM : SUBJECT: PASSPORT ATE: July 22, 2015 at 11:04:42 and a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement [ Visit the Centurion Canfwehsite > Tn learn mnre ahnut e- ail security or report a suspicious e-mail, please > © 2015 American Express. All rights reserved > > When booking concierge services for and Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by t he Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used ereunder hv license Fnr Gnnnle "Mans Terms of Use" click here: ). For "Map Legal Notices" click here: ttp.//Www.maps.googh_ii .com/help/legalnotices_maps.html). There is typically no cost to you for most boriking efforts Concierge Company and Amencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel minspinrs Fnr mnre California CST#1022318, Washington UBI#600-469-694, Iowa TA#002 Nevada NV#2 01-0126 > » Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Mnlntknva > rPntiirinn Re la ••• moo F.- Monday through Friday 10:30am to 7:00pm EST > Customer t 107/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a is e or round trip Rome/Shanghi (dates below) coach, as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug - 25 Depart: Rome Arrival: we will need a round tri • n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion rani wehsite > Tn learn mnre ahnut e-mail security or report a suspicious e-mail, please visit > © 2015 American Manager : Monday through Friday 07/22/2015 01:10 PM > EFTA00345192 Express. All rights reserved > When booki ng concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees t hat the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without wri r Google 'Maps Terms of Use" click • "Ma Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel fru inselars Fnr mare information Califomia CST#1022318, Washington ( UBI#600-4 -694 Inwa TA#41117 Nevada NV#20J1-0126 > > > R -000218 > > Customer I) 07/22/2015 03:35 PM > I need ticket to be Fully Refundable also! My brain is still on vacation! Sorry I did not tell you...can you change it? or did you only reserve her ticket? On Jul 22 2015, at 1:18 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well Wnrkinn nn hotels > Renard > va > Centurion Relationship Manager >1 s: Monday through Friday T0:30am to 7:00pm EST > Customer ) 07/22/2015 01:10 PM > thank you! and I have a list of hote Is...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1 Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel I and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PIN, Natalia Molotkova wrote: > » Response ((Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Renards > Natalia Mnlntknva > hi Manager : Monday through Friday 10:30am to 7:00pm EST > Customer ) 07/22/2015 0T:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round trip a' g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehsite > Tn learn more ahniit e-mail security or report a suspicious e-mail, please I I > © 2015 American Express. All rights reserved > When booking concierge services tor Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers a re not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any EFTA00345193 contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to c hange. > Content is provided AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written . Fnr Google "Maps Terms of Use" ep Legal Notices" click ). There is typically no cost click here: to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other go als, and m ay also provide incentives to our travel niincernrs Fnr mnre California CST#1022318, Nashington UBI#600-469-694, Iowa TA#002 Nevada NV#2001-0126 > > > Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Mnlntknva > Centurinn Relat • I I • - I - • Zr > > > =6 =-• Monday through Friday 1 30am to 7.00pm EST > Customer 1 i 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: Jul/ 22, 2015 at 11:04:4 : i chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion rarrl wehcite > Tn learn mnre ahnut e-mail security or report Express. All rights reserved > t(Vhen booking concierge services for Card Members, a suspicious e-mail, please visit I > © 2015 American American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or Amer ican Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by ervice provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any expr ess or implied warranties. Portions . of this content are provided by Gayot© and may not be used without wri r Google 'Maps Terms of Use" click • "Ma p Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other nnals and m ay alsn nrnvide incentives to our travel coun selors. For more information I I California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 03:05 PM > I emailed l you hotel info, you haven't received? Holding flights as well (emailed it to you too), will wait ist in coac nn the niithnund > Renards > Nat • > Centurion Relationship Manager > > > urs: Monday through Friday 10:3 am to 7:00pm EST » Customer ) 07/22/2015 02:57 PM > how is this coming along? I am being asked or e is e an o e ...DO wait list for coach... On Jul 22, 2015, at 1:18 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation EFTA00345194 fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting fights? I can wait list her in coach on the outbound as wall Wnrkinn nn hotels > Renarris, > ova > Centurion Relationship Manager > > Hniirs• Mnndav thrniinh Friday 10:3 am to 7:00pm EST > > Customer ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one ot them will do...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22 2015, at 1:06 PIN, Natalia Molotkova wrote: > » Response ((Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Renards > Natalia Mnlntknva > re hi Manager • Monday through Friday 10:30am to 7:00pm EST > Customer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round trip a' g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion rani wehcite > Tn learn mnre ahnitt e-mail security or report Express. All rights reserved > (Vhen booking concierge services for Card Members, a suspicious e-mail, please visit I > © 2015 American American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, an d are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between-the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s > and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga °VC and may not be used without wri click here: to you or mos oo booking e o s oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel ntinceinrs Fnr mnr California CST#1022318, Washington UBI#600-469-694, lowe TA#002, Nevada NV#2001-0126 > » Ref#150723- 000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Regards, > Natalia Mnlntknva > Centtirinn Relat • i I : Monday through Friday 10:30am to 7:00pm EST > Customer t ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a is e or round trip Rome/Shanghi (dates below) coach, as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug - 25 Depart: Rome Arrival: ' we will need a round bi n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehsite > Tn learn mnre ahnut e-mail security or report Express. All rights reserved > Lhen booking concierge services for Card Members, a suspicious e-mail, please visit I > © 2015 American American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not r ooge "Maps Terms of Use" "Ma p Legal Notices" click ). There is typically no cost EFTA00345195 authorized to act on behalf of Concierge Comp any or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by Gay °VC and may not be used without wri r Google "Maps Terms of Use" click • "KW Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for counselors. For more information I reaching sales targets or other goals and m av alsn nrnvide incentives to nurclravel terms California CST#1022318, Washington USI#600-469-694, Iowa TA#002, Neva a NV#2001- 0126 > » Ref#150723-000218 » Res.. , - . L. - lia Molotkova) 07/22/2015 02:34 PM > I and etc, are offering it, I can't book elationship Manager > Hours: Monde through Friday 1 :30am to 7:00pm EST » Response la a v o ova) 07/22/201 02:17 PM > Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - DISTRICT SHANGHAI per night plus ta GRANDULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to rem directly > Renards > Natalia Centurion Relationship Manager > I > > Monday through Fnday 0:30am to 7:00pm EST > Customer 07/22/2015 01:42 PM > it is ok...do the direct flight...thanks On u , a : Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Wnrkinn nn hntels > Renards > Natal > enturion Relationship Manager > > > : Monday through Fnday 10:30am to 7:00pm EST > Customer 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan an hotel > 5) Pei Mansion hotel On Jul 22 2015, at 1:06 PM, Natalia Molotkova wrote: > » Res onse (Natalia Molotkova) 07/22/2015 01:06 PM > Sure nn it > Renards > Natatie > Friday h 10>: am o 130 t 7:00pm EST > ustomer C Centurion Relationship Manager > > ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a tic ce or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round trip : with hotel for 23 nights FROM : SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 ic and a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card-wehcite > Tn learn mnre Mout e-t il security or report a suspicious e-mail, please » © 2015 American Express. All rights reserved > > When booking concierge services for and Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Com pany or American Express in any. way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to can't book apartment, only web sites like there > Renards > Natalia Mnlntknv > EFTA00345196 services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by G ayot© and ma not be used without written permission. Used of Use" click here: Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales tarnets nr nther nnals and m av alcn nrnvide incentives to our travel counselors. For more I !terms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > n hip Manager • Monday through Friday 1 :30am to 7:00pm EST > Customer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach , as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehcite > Tn learn mnre ahniit e-mail security or report a suspicious e-mail, please visit us I I > © 2015 American Express. All rights reserved > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member ac cepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between The service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates > and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions . of this content are provided by Gayotd and may not be used without wri or Googgle "Maps Terms of Use" click Map Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel rniincernrs Fnr mnre infnrmatinn California CST#1022318, Washington UBI#600-469-6 94, Iowa TA#002 Nevada NV#20k1-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as all Wnrkinn nn hntels > Renard > va > Centurion Relationship Manager >I s: Monday through Friday T0:30am and pm EST » Customer ) 07/22/20'15 01:10 PM > thank you! I have a list of hotels...any EFTA00345197 one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > Renards > Natalia Mnlntknva > fie ' hi • Manager : Monday through Friday 10.30am to 7.00pm EST > > Customer 1 ) 07/22/2015 0T:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: we will need a round tri g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion rani wehsite > Tn learn mnre ahnut e-mail security or report Express. All rights reserved > trVhen booking concierge services for Card Members, a suspicious e-mail, please visit I > © 2015 American American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between The service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions . of this content are provided by Gayot© and may not be used without wri r Goople "Maps Terms of Use" click • "Map Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings andevent planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel rniincernrs Fnr mnre infnrmatinn Califomia CST#1022318, Washington UEU#600-469-694, Iowa TA#002,_Nevada NV#20J1-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:0 PM > Sure nn it > Renards > Mnlntknva > Centurion Relationship Manager > day through Friday 10:3 am to 7:00pm EST » Customer ) 07/22/20T5 01:04 PM > HI Natasha...can you please put on HOLD a tic e or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • me we will need a round trip with hotel for 23 nights FROM: SUBJECT: PASSPORT ATE: July 22, 2015 at 11:04:4 :Richard a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement Visit the Centurion Ca rfwehsite > Tn learn mnre ahnuit mail security or report a suspicious e-mail, please visit us > © 2015 American Express. All rights reserved » When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence EFTA00345198 or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga oK) and may not be used without written permission. Used of Use" click here: Legal Notices" click here: ). There is typically no cost to you or mos oo booking e o sconcierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other go Is and m av also nrovtde incentives to nur travel counselors. For more information please California CST#1022318, WashinL 302, Nevada NV#2001-0126 > » Ref#150723-000218 > Customer Mill... 07/22/2 1 :49 PM ok so book e u i ote an pa instead for ...I did not realize the Siwssotel Grand was an apartment??! On Jul 22, 2015, at 2:34 ,Natalia Molotkova wrote: > » Response (Nalialova) 07/22/2015 02:34 PM > I can't book apartment, only web sites fike and etc, are offerin ' ' > > va > Cen unon e ationship Manager > > > 07/22/2015 0217 PM> Hotels: SWISSOTEL GRAND SHANGHAI 1 Y YUAN ROAD pi.* Hours: Monday through Friday 10: am o : pin » esponse a a la o o ova) SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SHANGHAI CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I Natalia didn't find in our reservation system, will have to reach > va > Centurion Relationship Manager » > s: Monday through Friday 10:30am o : pm » us omer 07/22/2015 01:42 PM > it is ok...do the direct flight...thanks On Jul at : , N 'Jatalia Molotkova wrote: > > > Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business.1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting fli hts? I can wait list her in coach on the outbound as well. Worki > > ' M >Centurion Relationship Manager > > > Monday through Fnday am o : pm > > US omer 07/22/2015 0T:10 PM > thank you! and I have a list of hotels...any one o em wi do...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > > > Response (Natalia Molotkova) 07/22/2015 • > • > , > .. . 0 - > > Centurion Relationship Manager > > • • Natalia u . day through Friday 10: am o : pm > us omer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a c e or round trip Rome/Shanghi (dates below) coach, as well as a centrally located ho something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round trip with hotel for 23 nights FROM : SUBJECT: PASSPORT ATE: July 22, 2015 at 11:04:42 :Richard image File Attachment --- IMG 1203.* g, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion > Tn team more about a mail security or report a suspicious e-mail, please > > © 2015 American Express. All rights reserved > > en oo booking concierge services or and Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Com pany or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence EFTA00345199 or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by G ayote and may not be used without written permission. Used of Usa" click here: Legal Notices" click here: ). There is typically no cost to you or mos oo ing e o oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions . and other incentives for reaching sales to our travel counselors. For more !terms California CST# , as mg on - , owa , Nevada NV#2001-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > en hip Manager :Monday through Friday 1 : am o : pm > us omer I 1 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a i e or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri • ng with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Pri vacy Statement I Visit the Centurion Car ' > mail security or report a suspicious e-mail, please visit us > 2015 American Express. All rights reserved > > When oo ing concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member ac cepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and-the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayotd and may not be used without written nermission Ii sed hereUnder by lir.ense For Googgle "Maps Terms of Use" click Map Legal Notices" click here: ). There to you or mos oo ing e o oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets. or other goals, and may also provide incentives to our travel Califomia CST#1022318, Washington , owa Nevada 1-0126 > » Ref#150723-000218» Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU 788 02AUG FCC, PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCC, 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as ' > > va > Centurion Relationship Manager » Hours: Monday through Friday T0:30am o : pm > us omer ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o regular room (which ever has best deal!) > Hotels in Shanghai: » T) EFTA00345200 Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22 2015 at 1:06 PM, Natalia Molotkova wrote: > » Response Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... hi. Manager : Monday through Friday ) 07/22/2015 01:04 PM > HI round trip Rome/Shanghi o e something along the lines of a amott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri g with hotel for 23 nights FROM : SUBJECT: PASSPOR DATE: July 22, 2015 at 11:04:42 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion > mail security or report a suspicious e-mail, please visit > > 2015 American Express. All rights reserved > > en oo ung concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and-the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission Used hereunder by license For Goo le "Maps Terms of Use" dick a Legal Notices" click here:( ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel Califomia CST#1022318, Washington , owa , eva a 1-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:0 > ' » > Centurion Relationship Manager » nday through Friday 10:3 am o : pm > us omer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a tic a or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located ho something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • me we will need a round trip with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : [chard a n image File Attachment IMG 1203.jpg, 119419 bytes, Added-to incident > Privacy Statement I Visit the Centurion Ca > e-mail security or report a suspicious e-mail, please visit us > O 2015 American Express. All rights reserved » When oo ung concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard 1r: ram o pm » us omer Natasha...can you please put on HOLD a is e or (dates below) coach, as well as a centrally located EFTA00345201 Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga otO and may not be used without written permission. Used of Us, " dick here: Legal Notices" click here: ). There is typically no cost to you or mos oo ing e o oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other go travel counselors. For more information please California CST#1022318, Washing on - , owes , eves a NV#2001-0126 > > > Ref#150723-000218 > Response (Natalia Molotkova) Al 15 03:46 PM . If we do fully refundable ticket for (as for now only business class available on the outbound flight), the fare is 6359. . ._.ancellation policy fro the hotel is 24 hours prior to arrival. Regards, Natalia Molotkova • ours: on ay through Friday 10:30am to 7:00pm EST Customer all.lipp,p 07/22/2015 03:35 PM I see this emai now.. oo er t e Swisshotel Grand Shanghai! Let me know cancellation policy..thanks! On Jul 22, 2015, at 2:17 PM, Natalia Molotkova wrote: > > > Response (Natalia Molotkova) 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHAN DESIGN- YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN 180.73 USd per night plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT SFIANG-IA1CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation s stem, will have to reach out to them directly. > R > > tuss• :: . ss i • Manager > > > . • •-• Monday through Friday 1 : am o : pm > us omer I I 07/22/2015 01:42 PM > it is ok...do • i flight...thanks On 2 ,a : • • - v 1 atalia Molotkova wrote' > > > Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU 788 02AUG FCC, PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCC, 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as ' > va > Centurion Relationship Manager '). > s: Monday through Friday 10:30am o .• pm » us omer ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015 at 1:06 PM, Natalia Molotkova wrote: > > > Response Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > > > hi. Manager > > • Monday through Friday 1 . am o . pm > > us omer 1 1 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a i e or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located o something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome • we will need a round trio airfares along with hotel for 23 ni hts )ATE: July 22, 201 at image File Attachment IMG 1203j g 119419 bytes, Added to incident > Privacy Statement I Visit the Centur > e-mail security or report a suspicious e-mail, please > > © 2015 American Express. All rights reserved > en oo ang concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card FROM: SUBJECT: PASSPOR 11:04:42 1n 'chard Kahn EFTA00345202 Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Com pany or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and-the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by G ayot© and may not be used without written nermissinn tiseil hereunder 1w linense For Goo le "Maps Terms of Use" click a Legal Notices" click here: ). There is typically no cost to you or mos oo ing e o s oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targe travel counselors. For more 'terms California CST#1022c » as Washing on - owa ,Nevada NV#2001- 0126 > » Ref#150723-000218 Response Natalia Molotkova) 07/22/2015 01:06 PM > S > ol > > > ion Relationship Manager • Monday through Friday 1 : am o : pm > us omer 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a i e or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri • ng with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Pri vacy Statement I Visit the Centurion Car ' > mail security or report a suspicious e-mail, please visit us > © 2015 American Express. All rights reserved > > When oo ing concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member ac cepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between-the service provider and-the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American-Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written nerniissinn Li sed hereunder 1w license For Googgle "Maps Terms of Use" dick Map Legal Notices" click here: ). There to you or mos oo ing e o oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets.or other goals, and m ay also provide incentives to our travel Califomia CST#1022318, Washington , owa ,Nevada 1-0126 > » Ref#150723-000218» Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. T MU EFTA00345203 788 02AUG FCC, PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCC, 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as > va > Centurion Relationship Manager » Hours: Monday through Friday 10:30am o : pm > us omer ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015 at 1:06 PM, Natalia Molotkova wrote: > » Response Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > > > e • hi Manager > > > : Monday through Friday 1 . am o pm > > us omer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a i e or round trip Rome/Shanghi (dates below) coach, as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug - 25 Depart: Rome Arrival: ' we will need a round top g with hotel for 23 nights FROM : SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion ' > mail security or report a suspicious e-mail, please visit > > © 2015 American Express. All rights reserved > en oo ang concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between he service provider and-the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayotd and may not be used without written For Goo le "Maps Terms of Use" ap Legal Notices" click ). There is typically no cost to you or mos oo ing e o oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets.or other goals, and may also provide incentives to our travel Califomia CST#1022318, Washington owa eva a 1-0126 > > > Ref#150723-000218 » Response (Natalia Molotkova) 0'/22/2015 01:0 > ' > attat > Centurion Relationship Manager > > day through Friday 10:3 am o : pm > us omer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located ho something along the lines oi a 'Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • me we will need a round trip with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 : ichard a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Ca > e-mail security or report a suspicious e-mail, please visit us »O 2015 American Express. All rights reserved » When oo ang concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service EFTA00345204 provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are sutoject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga otO and• may not be used without written permission. Used of Us, " click here: Legal Notices" click here: ). There is typically no cost to you or mos oo ing e o oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions . and other incentives for reaching sales targets or other go travel counselors. For more information please Califomia CST#1022318, Washing on - , owa , eva a NV#2001-0126 > » Ref#150723-000218 > C usto 07/22/2015 03:35 PM I need is ticket to e uy efundable also! My brain is still on vacation! Sorry I did not tell you...can you change it? or did you only reserve her ticket? On Jul 22, 2015, at 1:18 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. V nrkinn nn hotels > Renarrls > Nata > Centurion Relationship Manager : Monday through Friday 10:30am to 7:00pm EST > Customer 07/22/2015 0T:10 PM > thank you! and I have a list of hotels...any one o em wi o...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) 01:06 PM > Sure nn it > Renards > Natatie Friday h 10>: am o 130 t 7:00pm EST >customer C Centurion Relationship Manager ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a tic ce or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round trip with hotel for 23 nights FROM : SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 : is and a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement [ Visit the Centurion Carrrwehsite > To learn more about e-mail security or report a suspicious e-mail, please visit c/Vhen booking concierge services for Card Members, American Express uses a third party > © 2015 American Express. All rights reserved » concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > EFTA00345205 > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga otO and may not be used without written permission. Used of Use" click here: Legal Notices" click here: ). There is typically no cost to you or mos oo booking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or o travel counselors. For more information California CST#1022318, Washington - , owa , evada NV#2001-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > n • hip Mana er . :lvlonday through Friday 1 : am o : pm > us omer I 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a is e or round trip Rome/Shanghi dates below) coach, as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy a suspicious e-mail, please visit us > © 2015 American Statement I Visit the Centurion Car ' > -mail security or report Express. All rights reserved > When oo ing concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between-the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IB" without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without wri r Google 'Maps Terms of Use" click • "Map Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets, or other goals, and m ay also provide incentives to our travel California CST#1022318, Washington UBI#600- owa eva a 126 > » Ref#150723-000218 > Response (Natalia Molotkova) 07/22/2015 03:05 PM I emailed you hotel info, you haven't received? Holding flights as well (emailed it to you too), will wait list in coach on the outbound. Regards, Natalia Molotkova ours: onclay through Friday 10:30am to 7:00pm EST Customer ) 07/22/2015 02:57 PM EFTA00345206 how is this coming along? I am being asked for the ticket and hotel...DO wait list for coach... On Jul 22, 2015, at 1:18 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova) Eastern, but PM > T available ne dire business.op flight from Rome to Shanghai is China Eastern, but outbound is orths in 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Work' n nn hotels > Renards > Nat > urion Relationship Manager Monday through Fnday 10:30am to 7:00pm EST » Customer 07/22/2015 0T:10 PM > thank you! and I have a list of hotels...any one o em wi do...regular room (which ever has best deal!) > Hotels in Shanghai: » 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan'an hotel > 5) Pei Mansion hotel On Jul 22, 2015, at 1:06 PM, Natalia Molotkova wrote: > > Response (Natalia Molotkova) 07/22/2015 1.06 PM > Sure nil it > Renards, > Natalia > Centurion Relationship Manager I > Monday through Friday 10: Oam to 7:00pm EST » Customer ) 07/22/20T5 01:04 PM > HI Natasha...can you please put on HOLD a tic <e or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round trip with hotel for 23 nights FROM : SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:42 : is and a n image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement [ Visit the Centurion Card-wehsite > Tn learn mnre ahoy e-mail security or report a suspicious e-mail, please visit L/hen booking concierge services tor Card Members, American Express uses a third party > © 2015 American Express. All rights reserved » concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga otO and may not be used without written permission. Used of Use" click here: Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an mencan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or ober nnals and m AV alcn nrnvide incentives to ner travel counselors. For more information I California CST#1022318, ‘Aashington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 > » Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > enards > Natalia Mnlntknva > Cpn hip Manager :Monday through Friday 1 .30am to 7.00pm EST > Customer t 107122/2015 01:04 PM > HI Natasha...can you please put on HOLD a ice or , round trip Rome/Shanghi (dates below) coach as as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' n_g with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Card wehsite > Tn learn mnre ahnut e-mail security or report a suspicious e-mail, please visit us I I > © 2015 American Express. All rights reserved > When booking concierge services tor Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service EFTA00345207 provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates > and availability are subject to change. Content is provided "AS IB" without any express or implied warranties. Portions . of this content are provided by Ga °VC and may not be used without wri r Googgle "Maps Terms of Use" click "Map Legal Notices" click here: ). There is typically no cost to you or mosbooking e o s oncierge ompany an merman Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and m ay also provide incentives to our travel rniinsernrs Fnr mnre infnrmatinn nleace California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > » Ref#150723-000218 > Response (Natalia Molotkova) 07/22/2 • M I can't book apartment, only web sites like and etc, are offering it. I can't book there... Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 07/22/2015 02:17 PM Hotels: SWISSOTEL GRAND SHANGHAI 1 YU YUAN ROAD SHANGHAI CN 200040 CLASSIC ROOM KING-35SQM MODERN DESIGN - 180.73 SHANGHAI p ht plus tax THE PULI HOTEL AND SPA 1 CHANGDE RD-JINGAN DISTRICT CN 200040 GRAND KING ROOM - 276.51USD per night plus tax Other hotels I didn't find in our reservation system, will have to reach out to them directly. Regards, Natalia. Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer .11.1...) 07/22/2015 01:42 PM it is ok...do e irect ig t...t an s On Jul 22,2015, at 1:18 PM, Natalia Molotkova wrote: > » Response (Natalia Molotkova 07/22/2015 01:18 PM > The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. > R > tu. • • ; t . • • • • Manager > > 1 : am o : m > us Customer > . • •-• Monday through Friday ) 07/22/2015 01:10 PM > thank you! and I have a list of hotels...any one o em wi .O...regular room (which ever has best deal!) > Hotels in Shanghai: > > 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puh hotel and spa > 4) Yan an hotel > 5) Pei Mansion hotel On Jul 22 2015, at 1:06 PM, Natalia Molotkova wrote: > > > Res onse (Natalia Molotkova) 07/22/2015 01:06 PM >auat lataliga > Centurion Relationship Manager > > EFTA00345208 Friday 10:30am to 7:00pm EST > > Customer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a c e or , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or. hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • e we will need a round trip with hotel for 23 nights FROM :_SUBJECT PASSPORT ATE: July 22, 2015 at 11:04:42 : is and a n image File Attachment IMG 1203.* g, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion e-mail security or report a suspicious e-mail, please visit > 2015 American Express. All rights reserved » en oo ing concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to us e that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rate s and availability are subject to change. > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Ga °CI and may not be used without written permission. Used of Us, " click here: Legal Notices" click here: ). There is typically no cost to you or mos oo ing e o Concierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or o travel counselors. For more information Califomia CST#1022318, Nas ing on - , owes , evada NV#2001-0126 > > > Ref#150723-000218 » Response (Natalia Molotkova) 07/22/2015 01:06 PM > Sure, on it... > > en > > hip Manager :Monday through Friday 1 : am o : pm » us omer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a is e or , round trip Rome/Shanghi (dates below) coach , as well as a centrally located o e something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: ' we will need a round tri ' ng with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : 'chard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Car ' > mail security or report a suspicious e-mail, please visit us > © 2015 American Express. All rights reserved > > When oo ing concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between he service provider and-the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American -Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express EFTA00345209 or implied warranties. Portions of this content are provided by Ga (MO and may not be used without wri r Googgle "Maps Terms of Use" click "Map Legal Notices" click here: ). There is typically no cost to you or mos oo nng e or oncierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel California CST#1022318, Washington UBI#600- owa eva a 126 > > > Ref#150723-000218 > Response (Natalia Molotkova) 07/22/2015 01:18 PM The only one direct non stop flight from Rome to Shanghai is China Eastern, but outbound is available only in business. 1 MU 788 02AUG FCO PVG 0910P 0245P - business 2 MU 787 25AUG PVG FCO 1230P 0710P - coach 1ADT 2446.40 TOTAL FARE - USD 2446.40 Can be refunded with 120.00EUR cancellation fee, change fee is also 120.00EUR. Is it OK or should I look fro connecting flights? I can wait list her in coach on the outbound as well. Working on hotels. Regards, Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer I I 07/22/2015 01:10 PM thank you! and I have a list of hotels...any one of them will do...regular room (which ever has best deal!) > Hotels in Shanghai: > > 1) Swissotel grand Shanghai > 2) delight Palace Jingan service apartment > 3) The Puli hotel and spa > 4) Yan an hotel > 5) Pei Mansion hotel On Jul 22 2015, at 1:06 PM, Natalia Molotkova wrote: > > > Res onse (Natalia Relationship Manager Centurion Molotkova) > 07/22/2015 01:06 PM > Hours Monday through Friday 10: am o : pm > us omer ) 07/22/2015 01:04 PM > HI Natasha...can you please put on HOLD a c e or , round trip Rome/Shanqhi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arriv • me we will need a round tnp with hotel for 23 nights FROM SUBJECT: PASSPORT ATE: July 22, 2015 at 11:04:4 AA1u : [chard a n image File Attachment IMG 1203.pg, 119419 bytes, Added to incident > Privacy Statement I Visit the Centurion Ca > mail security or report a suspicious e-mail, please visit us > © 2015 American Express. All rights reserved » When oo ing concierge services or Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(slfulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > Content is provided"AS IS," without any express or implied warranties. Portions of this content are provided by Ga otO and may not be used without written permission. Used of Usp" click here: Le gal Notices" click here: ). There is typically no cost to you or mos oo ing e o sconcierge ompany an encan Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and EFTA00345210 preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other go " • travel counselors. For more information please California CST#1022318, Washing on - , owa , eva a NV#2001-0126 > » Ref#150723-000218 > Response (Natalia Molotkova) 07/22/2015 01:06 PM Sure. on it... Regards. Natalia Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer I 07/22/2015 01: HI Natasha...can you please put on HOLD a ticket for , round trip Rome/Shanghi (dates below) coach, as well as a centrally located hoe something along the lines of a Marriott or hyatt is perfect) attached is passport Travel Dates: Aug 2 - 25 Depart: Rome Arrival: we will need a round tri • ng with hotel for 23 nights FROM: SUBJECT: PASSPORT DATE: July 22, 2015 at 11:04:4 : ichard Kahn image File Attachment IMG 1203.jpg, 119419 bytes, Added to incident Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided 'AS IS," without any express or implied warranties. Portions of this content are provided by Gayogi and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: For "Map Legal Notices' click here: . There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reachin sales tar ets or other oals. and may also provide incentives to our travel counselors. For more information please visit California CST#1022318, Washington UE0600-469-694, Iowa TA#002. Nevada NV#2001.0126 Refti150723-000218 <IMG_1203.jpg> EFTA00345211