EFTA00352934.pdf

From: james ce I personal genius < To: Lesley Groff <lesley.jee®gmail.com> Subject: Re: TWC apt Date: Thu, 19 Feb 2015 01:26:58 +0000 And has chocolate for you. If she doesn't eat it. James Ce your Personal Genius : Certified Support Professional 10.6 On Feb 18, 2015, at 8:25 PM, Lesley Groff <lesley„j=®grian> wrote: On Feb 18, 2015, at 8:21 PM, james ce I personal genius < wrote: So the good news is that I found the modem from M, I've connected it and it is working great (no need to buy a replacement). The bad news is that the new modem for l0N is still at 71st Street, so I couldn't hook up intemet tonight. Merwin, could you please ask to take the modem back to her apartment tomorrow? I'll coordinate with her based on her travel schedule a time for me to install it. Thanks! James Ce your Personal Genius Certified Su ort Professional 10.6 On Feb 10, 2015, at 10:12 AM, bellaklein <bklein575®gmail.com> wrote: it is very old and has to be exchanged. Thank you, Bella EFTA00352934 bklein575@gmail.com Tel: 212-971-1307 On Feb 10, 2015, at 10:11 AM, M_delacruz68@yahoo.com <m delacruz68@yahoo.com> wrote: James Why do we need to exchange the modem when we can just put it back to I0N since that's where it belongs? Merwin Dela Cruz 212-249-1122 917-607-0626 On Feb 9, 2015, at 11:48 AM, bellaklein <bklein575@gmail.com> wrote: Mervin, Please ask Jojo to replace the box by Wed and have it in a safe place, as it might be misplaced with move. Thank you, Bella bklein575@gtn Tel: 212-971-1307 On Feb 9, 2015, at 11:44 AM, Lesley Groff <lesley.jee@gmail.com> wrote: Gregory hopes her apt will be finished by this Wed. On Feb 9, 2015, at 11:36 AM, bellaklein <bklein575@gmail.com> wrote: /Merwin Please help to find modem from 11B as it is not efficient for James to visit 301 for 1 apartment only. Do we know when is moving back to 10n? Thank you, Bella bklein5 5@gritn Tel: 212-971-1307 On Feb 9, 2015, at 11:11 AM, james ce I personal genius < wrote: The modem from ION that is currently in is not working. It's provisioned to the ION account and won't work anywhere else. is using the signal from 11B. EFTA00352935 I'd like to get the modem exchanged and set up in 10N as soon as we can since she won't be able to use 11B when she's back in I0N. Anyone else hungry for *habits cereal now? James Ce your Personal Genius C Certified Support Professional 10.6 On Feb 9, 2015, at 10:15 AM, bellaklein <blti575®gmail.com> wrote: As i understand currently has access to intemet. I would not make any changes before she moves back in to ION. After she moves Jojo will help exchange the old modem from ION lhat is currently in .) for the new one at TWC office. Hopefully can find modem from M, that was installed in November during the move. If we have no success on finding it, Jojo will need to purchase new modem. After will coordinate with James to set up both apartments. Thank you, Bella bklein575@grrtn Tel: 212-971-1307 On Feb 6, 2015, at 10:12 PM, james ce I personal genius < > wrote: Since IM is going to move out of. and back into 10N sometime next week, I think we should hold off on buying a replacement modem for quite yet — in may turn up in the move. In the meantime, we should exchange the black Arris modem that is in currently unplugged in for a modern modem. The bill (with Account #, etc) for ION is attached (the modem in belongs to that account). Once the toxic work in ION has completed, I'll set up the new modem in there so it's up and running for when moves back. <NES_TW_10N_4806_123014_173.10_123014.pdf> James Ce your Personal Genius Certified Support Professional 10.6 EFTA00352936 On Feb 6, 2015, at 4:21 PM, M_delacruz68@yahoo.com <m_delacruz68@yahoo.com> wrote: Bella, I will ask him to purchase a new modem. Please provide acct number. Thanks Merwin Dela Cruz 212-249-1122 917-607-0626 On Feb 6, 2015, at 4:09 PM, bellaklein <bklein575@gmail.com> wrote: On Nov 3rd technician from TWC installed new modem in apt M , please confirm with the super that building doesn't have it. To order new modem from TWC is $150. If we are sure the modem walked away i would ask Merwin to purchase new one - will cost less. Apt ION will be active tomorrow. Mervin, please ask Jojo to exchange modem at TWC office. Please update when we have new equipment and James will assist to install. Thank you, Bella bklein575@gmail.com Tel: 212-971-1307 On Feb 6, 2015, at 11:44 AM, james ce I personal genius < > wrote: Wifi in 8A is working now. The TWC modem/wifi was replaced, there's no AirPort Basestations at all. I changed the network name and password on the wifi to 8A / bemyguest. It's connecting fast & furious now. The modem for the TWC account in is missing. says it wasn't there when she was moved in -- the power supply for the old modem is on her windowsill. Any idea who would know what happened to it? The modem & AirPort Extreme there are from ION (I called TWC and confirmed). That account is on seasonal hold until tomorrow so that modem can't be used right now. is using the signal for 11B so she's okay until she moves back into 10N next week. The ION modem is old and will likely be disabled by TWC soon after we reactivate it in ION. We should see if we can get them to send us the upgraded modem now, so as soon as the work is done in the apartment I can install it and have it up and running before moves back in. EFTA00352937 James Ce your Personal Genius CI Certified Support Professional 10.6 On Feb 4, 2015, at 12:50 PM, Lesley Groff <lesley,j@gmail.com> wrote: James you may meet up with in 8A at 10am on Friday and from there go on to see in (I said it would be around 10:45am or so...but you can keep in touch with them) OK? On Feb 4, 2015, at 12:32 PM, james ce I personal genius wrote: I have Friday available to check the Internet in apartments 8A, and I0N. Please let me know what times would work best and who will be available to give me access to the apartments. Thanks, James Ce your Personal Genius . . Certified Su ort Professional 10.6 On Feb 4, 2015, at 11:31 AM, bellaklein <bklein575@gmail.com> wrote: James, and having problems with WIFI, see below details. I am not sure if intemet connection is working as well. TWC info for 8A and attached. Also if 10n is finished you can check wife and intemet connection too, but note that i suspended service in 10n for 1 month till February 8th. Please advise when you are available to help. <NES_TW_8a_4800_012515_129.47.pdf> <NES TW 10N21806123014173.10123014.pdf> Pdf> Thank you, Bella bklein575@gmail.com Tel: 212-971-1307 EFTA00352938 Begin forwarded message: Subject: Re: 8A Wifl not working From: Lesley Groff <lesleyjee@gmailscom> Date: February 4, 2015 at 11:08:50 AM EST To: Bella Klein <bklein575@gmailscom> ok, so contact James and set it up when convenient...then we will let the girls know when to expect him On Feb 4, 2015, at 11:07 AM, bellaklein <bklein575@gmail.com> wrote: I can call TWC to troubleshoot but need some, in there to be present and follow instructions. I think James needs to look into. also is having problems with wifi. She has her settings from apt l0n that is under renovation. Thank you, Bella bklein575@gmail.com Tel: 212-971-1307 On Feb 4, 2015, at 11:01 AM, Lesley Groff <lesley.jee@gmail.com> wrote: HI Bella.. is staying in 8A..she says the wifi in 8A is not working...not sure if you want to get James there or if it is a time warner thing... EFTA00352939