EFTA00353180.pdf

From: james ce I personal genius To: bellaklein Cc: Merwin Dela Cruz >, >, Richard Kahn Subject: Re: TWC apt 10B Date: Mon, 09 Feb 2015 16:11:43 +0000 The modem from ION that is currently in 10B is not working. It's provisioned to the ION account and won't work anywhere else. is using the signal from 11B. I'd like to get the modem exchanged and set up in ION as soon as we can since she won't be able to use I I B when she's back in ION. Anyone else hungry for *habits cereal now? James Ce your Personal Genius K Certified Support Professional 10.6 http://personalgenius.us On Feb 9, 2015, at 10:15 AM, bellaklein < > wrote: As i understand currently has access to intemet. I would not make any changes before she moves back in to 10N. After she moves Jojo will hel the old modem from 10N (that is currently in 10B) for the new one at TWC office. Hopefully= can find modem from 10B, that was installed in November during the move. If we have no success on finding it, Jojo will need to purchase new modem. After will coordinate with James to set up both apartments. Thank you, Bella bklein575@gmail.com Tel: 212-971-1307 On Feb 6, 2015, at 10:12 PM, james ce I personal genius > wrote: Since Ms going to move out of 10B and back into 10N sometime next week, I think we should hold off on buying a replacement modem for 10B quite yet — in may turn up in the move. In the meantime, we should exchange the black Arris modem that is in currently unplugged in 10B for a modem modem. The bill (with Account #, etc) for lON is attached (the modem in 10B belongs to that EFTA00353180 account). Once the toxic work in ION has completed, I'll set up the new modem in there so it's up and running for whet♦ moves back. <NES_TW_10N_4806_123014_173.10_123014.pdf> James Ce your Personal Genius Certified Su d Professional 10.6 http://personalgenius.us On Feb 6, 2015, at 4:21 PM, > wrote: Bella, I will ask him to purchase a new modem. Please provide acct number. Thanks Merwin Dela Cruz On Feb 6, 2015, at 4:09 PM, bellaklein < wrote: On Nov 3rd technician from TWC installed new modem in apt 10B.M, please confirm with the super that building doesn't have it. To order new modem from TWC is $150. If we are sure the modem walked away i would ask Merwin to purchase new one - will cost less. Apt I0N will be active tomorrow. Merwin, please ask Jojo to exchange modem at TWC office. Please update when we have new equipment and James will assist to install. Thank you, Bella Tel: On Feb 6, 2015, at 11:44 AM, james ce I personal genius < > wrote: Wifi in 8A is working now. The TWC modem/wifi was replaced, there's no AirPort Basestations at all. I changed the network name and password on the wife to 8A/ bemyguest. It's connecting fast & furious now. The modem for the TWC account in 10B is missing. es says it wasn't there when she was moved in -- the power supply for the old modem is on her windowsill. Any idea who would know what happened to it? EFTA00353181 The modem & AirPort Extreme there are from ION (I called TWC and confirmed). That account is on seasonal hold until tomorrow so that modem can't be used right now. is using the signal for 11B so she's okay until she moves back into ION next week. The ION modem is old and will likely be disabled by TWC soon after we reactivate it in 10N. We should see if we can get them to send us the upgraded modem now, so as soon as the work is done in the apartment I can install it and have it up and running before moves back in. James Ce your Personal Genius El Certified Support Professional 10.6 http://personalgenius.us On Feb 4, 2015, at 12:50 PM, wrote: James you may meet up with Min 8A at 10am on Friday and from there go on to see Min 10B (I said it would be around 10:45am or so...but you can keep in touch with them) OK? On Feb 4, 2015, at 12:32 PM, james ce I personal genius < > wrote: I have Friday available to check the Internet in apartments 8A, 10B and I0N. Please let me know what times would work best and who will be available to give me access to the apartments. Thanks, James Ce your Personal Genius rtifi rt Professional 10.6 http://personalgenius.us On Feb 4, 2015, at 11:31 AM, bellaklein wrote: am s, and =liming problems with WIFI, see below details. I am not sure if intemet connection is working as well. TWC info for 8A and 10B attached. Also if 10n is finished you can check wifi and intemet connection too, but note that i suspended service in 10n for 1 month till February 8th. Please advise when you are available to help. <NES_TW_8a_4800_012515_129.47.pdf> <NES_TW_10N_4806_123014_173.10_123014.pdf> <NES TW 10B 1562 152.31 120214.pdf> EFTA00353182 Thank you, Bella Tel: Begin forwarded message: Subject: Re: 8A Wifl not workin From: Date: February 4, 2015 at 11:08:50 AM EST To: Bella Klein <I ok, so contact James and set it up when convenient...then we will let the girls know when to expect him On Feb 4, 2015, at 11:07 AM, bellaklein wrote: I can call TWC to troubleshoot but need somebody in there to be present and follow instructions. I think James needs to look into. also is having problems with wifi. She has her settings from apt 10n that is under renovation. Thank you, Bella Tel: MI= On Feb 4, 2015, at 11:01 AM, > wrote: HI Bella..._ is staying in 8A..she says the wifi in 8A is not working...not sure if you want to get James there or if it is a time warner thing... EFTA00353183