EFTA00353195.pdf

From: bellaklein < To: Cc: James Ce Rich Kahn Subject: Re: TWC apt 10B Date: Tue, 10 Feb 2015 15:12:56 +0000 it is very old and has to be exchanged. Thank you, Bella Tel: On Feb 10, 2015, at 10:11 AM, > wrote: James Why do we need to exchange the modem when we can just put it back to ION since that's where it belongs? Merwin Dela Cruz On Feb 9, 2015, at 11:48 AM, bellaklein < > wrote: Merwin, Please ask Jojo to replace the box by Wed and have it in a safe place, as it might be misplaced with move. Thank you, Bella Tel: On Feb 9, 2015, at 11:44 AM, > wrote: Gregory hopes her apt will be finished by this Wed. On Feb 9, 2015, at 11:36 AM, bellaklein < > wrote: /Merwin EFTA00353195 Please help to find modem from 11B as it is not efficient for James to visit 301 for 1 apartment only. Do we know whence is moving back to lOn? Thank you, Bella Tel: On Feb 9, 2015, at 11:11 AM, james ce I personal genius < > wrote: The modem from ION that is currently in 10B is not working. It's provisioned to the ION account and won't work anywhere else. is using the signal from 11B. I'd like to get the modem exchanged and set up in ION as soon as we can since she won't be able to use 11B when she's back in ION. Anyone else hungry for Alphabits cereal now? James Ce your Personal Genius K Certified Support Professional 10.6 http://personalgenius.us On Feb 9, 2015, at 10:15 AM, bellaklein < wrote: As i understand♦ currently has access to intemet. I would not make any changes before she moves back in to ION. After she moves Jojo will help exchange the old modem from ION (that is currently in 10B) for the new one at TWC office. Hopefully can find modem from 10B, that was installed in November during the move. If we have no success on finding it, Jojo will need to purchase new modem. After will coordinate with James to set up both apartments. Thank you, Bella Tel: On Feb 6, 2015, at 10:12 PM, james ce I personal genius wrote: Since his going to move out of 10B and back into 10N sometime next week, I think we should hold off on buying a replacement modem for 10B quite yet — in may turn up in the move. EFTA00353196 In the meantime, we should exchange the black Arris modem that is in currently unplugged in 10B for a modem modem. The bill (with Account #, etc) for ION is attached (the modem in 10B belongs to that account). Once the toxic work in ION has completed, I'll set up the new modem in there so it's up and running for when moves back. <NES_TW_10N_4806_123014_173.10_123014.pdf> James Ce your Personal Genius ' Professional 10.6 httpJ/personalgenius.us On Feb 6, 2015, at 4:21 PM, Bella, I will ask him to purchase a new modem. Please provide acct number. Thanks Merwin D la Cruz On Feb 6, 2015, at 4:09 PM, bellaklein H > wrote: > wrote: On Nov 3rd technician from TWC installed new modem in apt 10B. please confirm with the super that building doesn't have it. To order new modem from TWC is $150. If we are sure the modem walked away i would ask Merwin to purchase new one - will cost less. Apt 10N will be active tomorrow. Merwin, please ask Jojo to exchange modem at TWC office. Please update when we have new equipment and James will assist to install. Thank you, Bella Tel: On Feb 6, 2015, at 11:44 AM, james ce I personal genius H > wrote: Wifi in 8A is working now. The TWC modem/wifi was replaced, there's no AirPort Basestations at all. I changed the network name and password on the wife to 8A / bemyguest. It's connecting fast & furious now. The modem for the TWC account in 10B is missing. says it wasn't there when she was moved in -- the power supply for the old modem is on her windowsill. Any idea who would know what happened to it? EFTA00353197 The modem & AirPort Extreme there are from ION (I called TWC and confirmed). That account is on seasonal hold until tomorrow so that modem can't be used right now. is using the signal for 11B so she's okay until she moves back into I0N next week. The ION modem is old and will likely be disabled by TWC soon after we reactivate it in ION. We should see if we can get them to send us the upgraded modem now, so as soon as the work is done in the apartment I can install it and have it up and running before moves back in. James Ce your Personal Genius K Certified Support Professional 10.6 http://personalgemus.us On Feb 4, 2015, at 12:50 PM, wrote: RI James you may meet up with n 8A at 10am on Friday and from there go on to see■ in 10B (I said it would be aroun :45am or so...but you can keep in touch with them) OK? On Feb 4, 2015, at 12:32 PM, james ce I personal genius H > wrote: I have Friday available to check the internet in apartments 8A, 10B and I0N. Please let me know what times would work best and who will be available to give me access to the apartments. Thanks, James Ce your Personal Genius CertifiedSurmorl Professional 10.6 httpipersonaigenius.us On Feb 4, 2015, at 11:31 AM, bellaklein < wrote: .a ms, and having problems with WIFI, see below details. I am not sure if internet connection is working as well. TWC info for 8A and 10B attached. Also if 10n is finished you can check wifi and internet connection too, but note that i suspended service in 10n for 1 month till February 8th. Please advise when you are available to help. <NES_TW_8a_4800_012515_129.47.pdf> EFTA00353198 <NES_TW_10N_4806_123014_173.10_123014.pdf> <NES_TW_10B_1562_152.31_120214.pdf> Thank you, Bella Tel: Begin forwarded message: Subject: Re: 8A Wifi not workin From: Date: Few To: Bella Klein < ok, so contact James and set it up when convenient...then we will let the girls know when to expect him On Feb 4, 2015, at 11:07 AM, bellaklein < wrote: I can call TWC to troubleshoot but need somelsyl in there to be present and follow instructions. I think James needs to look into. =also is having problems with wifi. She has her settings from apt 10n that is under renovation. Thank you, Bella Tel: On Feb 4, 2015, at 11:01 AM, wrote: HI Bella..= is staying in 8A..she says the wifi in 8A is not working...not sure if you want to get James there or if it is a time warner thing... EFTA00353199