EFTA00353340.pdf

From: To: bellaklein Cc: james ce I personal enius Rich Kahn Subject: Re: TWC apt 10B Date: Fri, 06 Feb 2015 21:21:16 +0000 Bella, I will ask him to purchase a new modem. Please provide acct number. Thanks Merwin Dela Cruz On Feb 6, 2015, at 4:09 PM, bellaklein <bklein575®gmail.com> wrote: On Nov 3rd technician from TWC installed new modem in apt 10B= please confirm with the super that building doesn't have it. To order new modem from TWC is $150. If we are sure the modem walked away i would ask Mervin to purchase new one - will cost less. Apt ION will be active tomorrow. Merwin, please ask Jojo to exchange modem at TWC office. Please update when we have new equipment and James will assist to install. Thank you, Bella bklein575 ail.com Tel: On Feb 6, 2015, at 11:44 AM, james ce I personal genius < > wrote: Wifi in 8A is working now. The TWC modem/wifi was replaced, there's no AirPort Basestations at all. I changed the network name and password on the wife to 8A/ bemyguest. It's connecting fast & furious now. The modem for the TWC account in 10B is missing says it wasn't there when she was moved in -- the power supply for the old modem is on her windows' . ny idea who would know what happened to it? The modem & AirPort Extreme there are from ION (I called TWC and confirmed). That account is on seasonal hold until tomorrow so that modem can't be used right now. Julia is using the signal for 118 so she's okay until she moves back into ION next week. The ION modem is old and will likely be disabled by TWC soon after we reactivate it in 10N. We should see if we can get them to send us the upgraded modem now, so as soon as the work is done in the apartment I can install it and have it up and running before moves back in. EFTA00353340 James Ce your Personal Genius o Certified Support Professional 10.6 +1 (347) 827-0622 http://personalgenius.us On Feb 4, 2015, at 12:50 PM, > wrote: James you may meet up with in 8A at 10am on Friday and from there go on to see in in 10B (I said it would be around 10:4 am or so...but you can keep in touch with them) OK? On Feb 4, 2015, at 12:32 PM, james ce I personal genius > wrote: I have Friday available to check the Internet in apartments 8A, 10B and ION. Please let me know what times would work best and who will be available to give me access to the apartments. Thanks, James Ce your Personal Genius Certified Support Professional 10.6 http://personalgenius.us On Feb 4, 2015, at 11:31 AM, bellaklein <bklein575@gmail.com> wrote: James, and having problems with WIFI, see below details. I am not sure if intemet connection is working as well. TWC info for 8A and 10B attached. Also if 10n is finished you can check wifi and intemet connection too, but note that i suspended service in 10n for I month till February 8th. Please advise when you are available to help. <NES_TW_8a_4800_012515_129.47.pdf> <NES_TW_10N_4806_123014_173.10_123014.pdf> <NES_TW_10B_1562_152.31_120214.pdf> Thank you, Bella Tel: Begin forwarded message: EFTA00353341 From: Date: February 4, 2015 at 11:08:50 AM EST To: Bella Klein ok, so contact James and set it up when convenient...then we will let the girls know when to expect him On Feb 4, 2015, at 11:07 AM, bellaklein wrote: I can call TWC to troubleshoot but need somebody in there to be present and follow instructions. I think James needs to look into. also is having problems with wifi. She has her settings from apt l On that is under renovation. Thank you, Bella Tel: On Feb 4, 2015, at 11:01 AM, wrote: HI Bella.. is staying in 8A..she says the wifi in 8A is not working...not sure if you want to get James there or i it is a time warner thing... EFTA00353342