EFTA00361251.pdf

From To: Subject: Re: Jeffrey Eptein - AMT Service Date: Thu, 02 Oct 2014 19:39:29 +0000 I agree. Thank you On Oct 2, 2014, at 3:37 PM, > wrote: I think we move on. They took back one machine and gave us a good price in this second one. We need to stay in good graces in case JE decides he hates this one! But thanks for trying Sent from my iPhone On Oct 2, 2014, at 3:28 PM, Merwin < > wrote: would you like a refund or just move on? What do you think? i r On Oct 2, 2014, at 2:03 PM, wrote: Chris has no reason to embellish what work he has done, so I am sorry there is some misunderstanding as to what was done on the visit. I'm sorry ut your Email was cut off. If you were going to ask for a refund on some part of the order, I can check If you like but I do not think Leisure Ames will not be providing any refund as the AMT Is 100% functional. I understand that there were some issues getting the TV Tuner working, but you have the product that was sold and the Preva account that was requested. This was clarified in a previous Email which I can resend if you do not have It. uip 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) Paramus, ND 07652a (Mon, Tu, Thu, Fri, Sat) Check out www.leisurefitness.com - Guaranteed best pricing Authorized Dealer of Precor; Spirit, Inspire, Landice, Life Rtness, Cascade, Body Solid, Torque, Teeter; Powerblock, GoRt, Sports4rt, Diamono'back, and LifeSpan equipment From Sen • ober 02, 2014 1:45 PM To: EFTA00361251 Cc: Subject: [SPAM] Re: Jeffrey Eptein - AMT Service e whole time and not once I saw him measure RF signal coming out of the box or the wall outlet like you say he did. I'd like to get a refund on the On Oct 2, 2014, at 12:52 P > wrote: HelloMnd I spoke yr/IMMO Expedited Service (Steve is the head of our service division in N" reviewed the service order and spoke with Chris. It was apparent rom the service that there was no issue with the Precut hardware. Furthe ble to review Mike's installation and noted that there were no mistakes made by Mike. Chris utilized an RF meter and found that there was a low signal from the input. The Precor NIT 885 P80 console has a suggested minimum of 60 B.F.'s (it is a high-definition tuner by default), and the signal was below that. Chris attempted to run the unit redirect to Set Box, but there were no alternate Set Boxes to connect to in an effort to circumvent the low signal. I was also informed that Chris checked the wire, too. As per Chris, he did spend time on the phone with Precor Tech Support: during this call it was established that a different configuration be utilized to attempt to get the console to receive a signal. I am guessing this is where Mervan stepped in and programmed the configuration with Precor Tech Support. Chris did take a service log from the machine via USB, which reads all error codes. So if anything else should arise or seem like it needs attention, we can review that initial data. I apologize as I know the process was inconvenient, but I hope that this clarifies the circumstances and reeds that the Precor product itself is not compromised. anage6 n ine Fitness Consultant Leisure Fitness Equipment 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) Check out www.leisurefitness.com - Guaranteed best pricing Authorized Deafer d Preto; Sprit, Inspire, Candice, Life Fitness, Cascade, Body Solid, Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment Fro Sent: Thursda October 02 2014 12:02 PM To: Subject: . - Service Thank you • M OP le oauld not fix it, I had lo program and register it myself with the help of P113001 Tech support. It is now workrg as it should be. Did we gel charged for installation and programming? Thanks Offne Coll On Thursday, October 2, 2014 11:36 AM, > wrote: I will let answer! Sent from my iPhone EFTA00361252 On Oct 2, 2014, at 11:24 AM, > wrote: > Hello > I was just writing to follow up and see how everything went with the service on the AMT? Was the issue with the console? > Manager, Online Fitness Consultant > Leisure Fitness Equipment > 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) > Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) > Check out www.leisurefitness.com - Guaranteed best pricing > Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, > Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment > From > Sent: Frida , September 26, 2014 10:51 AM > To: > Cc: > Su . . Epstein > I just spoke with from expedited service . He said he is expecting the new console on Tuesday and once received they will come out and install it the same day. > I did receive a phone message from called back. » On Sep 26, 2014, at 10:34 AM, » Thanks » I'll bet =received the call from on Tuesday but I was not able to reach him when I » Sent from my iPhone >» On Sep 26, 2014, at 10:25 AM >» >» I would appreciate the feedback. >» >» Just to clarify, our Expedited Service branch is handling the service said he reached ou o you regar in the service, but if you m call or if the wasn't clear,nffice line is (his assistant, may answe not available). >» >» I am awaiting an update regarding the status of the part from >» • >» , i Fitness Consultant H ill follow up. wrote: > wrote: EFTA00361253 >» Leisure Fitness Equipment >» 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) >» Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) >» Check out www.leisurefitness.com - Guaranteed best pricing >» Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, >» Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment >>> >» From: >» Se • 26, 2014 10:22 AM >» To: >» Cc: >» Subjec: e: e rey pstein >» >» Thank you for your reply. I will try to find out why Jeffrey feels he cannot exercise. We will await your reply back in parts and service call. >» >» Sent from my iPhone >» »» On Sep 26, 2014, at 10:16 AM, > wrote: >>» »» Hello =I >>>> »» I will conta day to get an update on the status of the machine. However, I do not think that Jeffrey's statement is fair or accurate. There is simply an issue with the TV-Tuner: the machine is lir installed properly, and was installed by a well trained and well r d technician. 'I s A LOT of experience with installs of this nature. Further, I know ent a considerable amount of additional time trying to rectify this issue on site. >>» »» I apologize that there was any issue, but it does not prevent the machine from being used for exercise. >>» »» I will try to expedite the service call, but we are waiting on a replacement part to get the tuner running. >>» >>» »» anager, nine Fitness Consultant »» Leisure Fitness Equipment »» 193 Route 17 (Between Midland and Century, next to Dunkin Donuts) »» Paramus, NJ 07652-- (Mon, Tu, Thu, Fri, Sat) »» Check out www.leisurefitness.com - Guaranteed best pricing »» Authorized Dealer of Precor, Spirit, Inspire, Landice, Life Fitness, Cascade, Body Solid, »» Torque, Teeter, Powerblock, GoFit, SportsArt, Diamondback, and LifeSpan equipment >>>> »» »» S • • 6, 2014 8:24 AM >>» >>» »» Subject: e rey pstein >>» »» Good morning .Jeffrey is quite unhappy and says he is "unable to exercise because someone was sent w o ad never set up this type of machine before"...Can you please find out when we will have a person who has done these installs many times before to come out and finish what nee ? I understand parts needed to be ordered? When will they arrive? Please d I know today... EFTA00361254 >>» »» Thanks for your help, >,>». EFTA00361255