EFTA00363992.pdf

From: Consumer Travel Network Support <I - To:' Cc: ' Subject: Car Rental Cancellation for Warsaw Poland for Ms. [Email Ref: 140828-000217] Date: Fri, 29 Aug 2014 15:24:23 +0000 DO NOT REPLY BELOW THIS LINE Response (Centurion Travel Team) 08/29/2014 11:24 AM Good morning again, I called AutoEurope and inquired about the Thrifty car rental to see if it could be cancelled. It was only a quote and not an actual reservation, so nothing was charged on the card for it. I have cancelled the request out of our system so there will be no mistakes. I do apologize for the inconvenience. Have a wonderful day Cress Brown Sincerely, Your Centurion Travel Services Team Two Hours of Operations 09:OOam-08:OOpm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1" for the next Centurion Travel Consultant. Customer ( ) 08/29/2014 10:41 AM Excellent! Thank you so very much cress. Have a great weekend! Sent from my iPhone On Au 29 2014 at 10:35 AM Consumer Travel Network Support wrote: Response (Centurion Travel Team) 08/29/2014 10:35 AM Good morning =I Charo is not in the office today. I called Hertz and cancelled the reservation with as you requested. The cancellation number is G3100173783X. A refund of $4099.20 will credited back to the card within 7 business days if not sooner. If further assistance is needed with this reservation, please feel free to contact me. Have a great day Cress Brown Sincerely, Your Centurion Travel Services Team Two EFTA00363992 Hours of Operations 09:OOam-08:OOpm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1" for the next Centurion Travel Consultant. Customer (MIEla 08/28/2014 10:19 AM yes! we definitely wanted to cancel the new Hertz rental...thanks. On Aug 27, 2014, at 4:26 PM, Consumer Travel Network Support wrote: Customer 08/28/2014 10:04 AM Hi Charo...we see the charge went through for $4099.20 on Jeffrey's Amex yesterday as we discussed. Our accounting dept is asking me if you were able to call them back and cancel this as we discussed. If so, can you let me know when we should see the credit come through? On Au 27 2014 at 11:13 AM, Consumer Travel Network Support wrote: Response Centurion Travel Team) 08/27/2014 04:26 PM Hey please let me know ASAP should I cancel the Hertz reservation already prepaid thanks! Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:OOam-08:OOpm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1" for the next Centurion Travel Consultant. Customer (Mla 08/27/2014 04:04 PM ok, thank you...I will come back to you! On Aug 27, 2014, at 3:54 PM, Consumer Travel Network Support wrote: Response (Centurion Travel Team) 08/27/2014 03:54 PM Hello Avis has an intermediate car, automatic and a/c, 4 door, similar to a Volvo V40, unlimited kilometers, for 33 days, noon pick up, noon drop off, $2400.55 with taxes fees and mandatory insurance. Enterprise only has manual cars, unlimited kilometers, similar to a Kia Creed, taxes fees and mandatory insurance, $1289.02 for 33 days Regards, Charo Gordillo, Team II Sincerely, Your Centurion Travel Services Team Two EFTA00363993 Hours of Operations 08:OOam-08:OOpm M-F and 09:00am-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1" for the next Centurion Travel Consultant. Customer ( ) 08/27/2014 02:26 PM Charo, could you please investigate the cost of a rental from Avis and Enterprise as well? Jeffrey says we could possibly have Ms. put on her on credit card and we would then reimburse her...so he would like to know the prices from Avis and Enterprise as well. Thanks! On Aug 27, 2014, at 1:41 PM, Consumer Travel Network Support wrote: Customer ( ) 08/27/2014 02:19 PM Great! thank you for investigating...I will get back to you after speaking with Jeffrey. Thanks! On Aug 27, 2014, at 1:41 PM, Consumer Travel Network Support wrote: Response (Centurion Travel Team) 08/27/2014 01:41 PM Hello Called Hertz International and they may cancel this reservation anytime. They do not offer long term rentals in Poland. Called Avis and Enterprise and the person who picks up the vehicle has to be the same person who pays for the rental. Sixt Car Rental only allows pit-payment in their web site, but it is too late, they require 5 days prior Auto Europe, has availability through Thrifty, for an intermediate car, similar to a Toyota Venice, with a/c and automatic, including only basic insurance (liability and fire, no collision nor damage waiver), with taxes and fees for $3130.73, 33 days, pick up is noon, return is noon, 30Aug/02Oct Let me know... Charo Gordillo, Team II Ext 57112 Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:OOam-08:OOpm M-F and 09:OOam-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1" for the next Centurion Travel Consultant. Customer ( ) 08/27/201412:11 PM Please go ahead and extend the rental. I will let Ms. Idzkwoska know she must go to the Hertz office and re- check out the vehicle...can she go to any Hertz rental center? or does it have to be the one at the airport? On Aug 27, 2014, at 11:13 AM, Consumer Travel Network Support EFTA00363994 > wrote: Response Centurion Travel Team) 08/27/2014 11:13 AM Hello M. I called Hertz International to extend Ms. car rental to October 2nd, and they had to make a new reservation. We have to alert Ms. to go to the Hertz office on August 30th and re-check the vehicle. New prepaid rate from August 30th (around noon local time) to October 2nd (3pm local time) for same type of vehicle she has, is $4099.20 including all taxes, fees, and mandatory insurance required. I have this reservation on hold until you let me know.... Regards, Ms. Charo Gordillo, Team II Ext 57112 Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:OOam-08:OOpm M-F and 09:OOam-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1" for the next Centurion Travel Consultant. 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