EFTA00371281.pdf

From: Lesley Groff < To: Consumer Travel Network Support <ctsteamtwogservice.americanexpress.com> Subject: Re: Jagland Party Updates / I2APR / Loc - KKVVCS [Email Ref: 140412-000806] Date: Fri, II Apr 2014 21:20:03 +0000 I see it now! so sorry... all is good...thanks so much for your help On Apr 11, 2014, at 4:51 PM, Consumer Travel Network Support <ctsteamtwo(iiiservice.americanexpress.com> wrote: DO NOT REPLY BELOW THIS LINE Response (Centurion Travel Team) 04/11/2014 04:51 PM I Lesley, I just sent it again. I do show the first one was delivered at 427p. Hanne is under the original record Locator - LNUYWE. JoAnn Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:00am-08:OOpm M-F and 09:OOam-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1 for the next Centurion Travel Consultant. Customer (1 ) 04/11/2014 04:36 PM Ok understood. I did not receive the new itinerary as of yet. Can you check on it? Or send again. It is getting late over in Frankfurt. Thanks. Lesley Sent from my iPhone On Apr 11, 2014. at 4:24 PM. Consumer Travel Network Support <ctsteamtwoftservice.americanexpress.com> wrote: Response (Centurion Travel Team) 04/11/2014 04:24 PM Hi Lesley, There is no new ticket. We did not have to reissue....i did send a new itinerary. Her DL ticket was not dependent on Mr. Jaglands ticket. Sincerely, JoAnn Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:OOam-08:OOpm M-F and 09:OOam-05:30pm Sat-Sun. If ou need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1' for the next Centurion Travel Consultant. Customer (1 ) 04/11/2014 04:21 PM Ok great. And will you be sending me the new ticket for Hanne to travel? Sent from my iPhone On Apr 11, 2014, at 3:41 PM, Consumer Travel Network Support EFTA00371281 <ctsteamtwo@service.americanexpress.com> wrote. Response (Centurion Travel Team) 04/11/2014 03:41 PM Hi Lesley, I have made the following changes. I had to divide Mr. Jagland from the reservation for Hanne. However, everything is cancelled in that new record - KKWCS. So below are the details: Loc - RDPBSM - 3 passengers Camilla Hakonsen Anders Jagland Henrik Jagland The AA flight Miami to St Thomas has been cancelled. There is no value to the tickets after the penalty fee. Loc - LNUYWE Hanne Grotjord The AA flight Miami to St Thomas has been cancelled. After the 200.00 penalty there is a value of 139.50. It must be used before 11MAR 2015 and is valid for the name on the ticket only. Loc - KKWCS Thorbjom Jagland The AA flight-Miami to St Thomas has been cancelled. After the 200.00 penalty there is a value of 139.50. It must be used before 11MAR 2015 and is valid for the name on the ticket only. The DL ticket looks like it is refundable with a penalty of 400.00 euro (550.00 usd) penalty. I will submit for refund of partial ticket. Have a good weekend! JoAnn Sincerely, Your Centurion Travel Services Team Two Hours of Operations 08:OOam-08:OOpm M-F and 09:OOam-05:30pm Sat-Sun. If you need immediate assistance outside of these hours of operations, please call 1-877-877-0987, prompt "1' for the next Centurion Travel Consultant. American Express made the following annotations on 2014-04-11 16:51:04 "This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Please do not respond to this email with personal identifiable information. If you need to provide personal identifiable information, you may contact us via our Secure Message Center by clicking on the following link: https://www.americanexpress.com/messagecenter Thank you." American Express a ajouté le commentaire suivant le 2014-04-11 16:51:04 "Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Veuillez ne pas répondre à cet email avec l'information identifiable personnelle. Si vous devez fournir des informations identifiables personnelles, vous pouvez nous contacter par l'intermédiaire de notre centre bloqué de message en cliquant sur sur le lien suivant : https://www.americanexpress.com/messagecenter Merci." EFTA00371282