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LIST OF CONTENTS * Introduction = Grooming & Guest Relations =» Proper Language » Answering the telephone = Pre-arrival information gathering = Guest pick-up and drop-off * Escorting guests to their room = Pre-arrival preparations - Master Bedroom - Master Bathroom - Master Bathroom Toiletries - Ms Maxwell’s Bathroom - Ms Maxwell’s Bathroom Toiletries - Guestrooms - Guest Bathrooms - Guest Bathrooms Toiletries - All Bathrooms - Exterior - The Cabana - Vehicles and Bicycles - Interior - Prepare and Purchase Shopping List (See pp. 30-32 for lists) * Daily duties while Mr Epstein, Ms Maxwell, and guests are in residence - Morning preparation - Pool Area - Cabana - Kitchen - Downstairs Areas - Master Bedroom - Master Bathroom - Ms Maxwell’s Bathroom - Guestrooms - Early evening - Before you leave at night = Shopping Lists - Pre-Arrival - QOn-hand at all times 2/14/2005 DOJ-OGR-00015730