DOJ-OGR-00015738.tif

PRE-ARRIVAL INFORMATION GATHERING This is all the information necessary to mect the needs of Mr Epstein, Ms Maxwell and their guests. If possible, this should be done 24 hours prior to arrival. * Obtain a list of all guests who will be joining Mr Epstein and Ms Maxwell. * Confirm travel itinerary. # Ask about any special requests or dietary requirements. = Ask about any gifts that Mr Epstein may want placed in the guestrooms. GUEST PICK-UP AND DROP-OFF All guests should have a staff member waiting for them at the appropriate terminal gate. * Double check arrival information. # Always have a written copy of the guest’s travel itinerary (flight arrival times, etc) on hand. * Check the number of people in the party to insure that the vehicle can accommodate all arriving guests. * Ifyou are unfamiliar with the guest, prepare a sign clearly stating the guest’s name. * Welcome guest by name. * Advise guest of your name. « Offer to carry any luggage that guest may have with them. * Escort guest to luggage pickup area if necessary, gather luggage and escort guest to vehicle. * Advise guest on travel time. Provide demographics on the area. = Keep conversation to a minimum. * When you are driving Mr Epstein or Ms Maxwell. keep your hands on the wheel. Your cellular phones should be placed on “vibrate.” At no time should you answer private calls. ESCORTING GUESTS TO THEIR ROOM * Upon arrival, gather guest’s belongings and escort to pre-assigned room. * Inquire from guest where they would like their luggage and place it appropriately. * Offer to unpack luggage. * Show guest how to use the telephone. # Show guest how to use the remote control for the television. * Ask guest to complete “Emergency contact information” form and retum to you. * Ask guest if they have any food allergies. * Ask guest what they would like to be served for breakfast and at what time. = Tell guest to enjoy their stay and let them know how you can be reached. 2/14/2005 9 DOJ-OGR- 00015738