EFTA00445662.pdf

From: Richard Kahn <I To: james ce I personal genius <1 Cc: >, Subject: Re: Sincerest Apologies for any Issues with your Google Wifi and OnHub Date: Fri, 24 Feb 2017 14:11:10 +0000 thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel 212-971-1306 fax 212-320-0381 cell 917-414-7584 On Feb 24, 2017, at 9:04 AM, james I personal genius Ok. Will be there asap Thank you, ,James Ce, your Personal Genius. http://personalgenius.us > wrote: On Feb 24, 2017, at 8:58 AM, Richard Kahn < > wrote: please go asap as jee is on his way to house now thanks Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel 212-971-1306 fax 212-320-0381 cell 917-414-7584 EFTA00445662 On Feb 24, 2017, at 8:55 AM, fames I personal genius < > wrote: Hi & Rich, The Google will devices that I setup on 3rd floor for JEE had some server-side problem yesterday and have reverted to default setup. This means the boss will have no wireless on that floor until I can come in to set them back up again. I'm available today (until 5PM) & Monday after noon. (Merwin says the boss is in today.) This will take an hour of me on the third floor. Thank you, James Ce, your Personal Genius, http://personalgenius.us On Feb 24, 2017, at 7:24 AM, Merwin Dela cruz < > wrote: Ok. I will let you know once I get there. Merwin Dela Cruz 212-249-1122 917-607-0626 On Feb 23, 2017, at 10:52 PM, james I personal genius < > wrote: Hey Merwin, When you have a chance, could you check the wife on 3 please? If it has reset back to default -- not 71st(g) -- I'll need to come in and set it up again. Thank you, James Ce, your Personal Genius, http://personalgenius.us Begin forwarded message: EFTA00445663 From: Google Will <I Date: February 23, 2017 at 10:44:17 PM EST To: Subject: Sincerest Apolo ies for any Issues with your Coogle Will and OnHub Reply-To: Google Wifi Pr. Sincerest Apologies for any Issues Dear Google Wifi & OnHub customers, Today we experienced an issue with our Google Accounts engine that may have affected your Google Wifi and OnHub devices. This caused some devices to automatically reset to the initial state you bought them in and they will unfortunately need to be set up again. This has not affected the software or performance of the device but it does need to be re-setup. Visit this dedicated support page for more information and step-by-step instructions to get back online. If you set up your Wi-Fi with the same network name and password as before, your household connected devices should automatically reconnect. If you do not want to set up the devices right now, you can always connect to the setup Wi-Fi network — the network name and password are printed on the base of your primary device (the one wired to the modem). This should get you connected to the internet immediately. We know how important Wi-Fi is to you and share our sincerest apologies for the inconvenience this has caused. Ben Brown On behalf of the Google Wifi and OnHub team EFTA00445664 1600 Amphitheatre Parkway Mountain View, CA 94043 EFTA00445665