EFTA00455076.pdf

From: Lesley Groff To: Sultan Cc: Bella Klein Subject: Re: 23 and Me Kits/Jeffrey Epstein Date: Thu, 06 Jul 2017 20:52:52 +0000 Hi Sultan...I am afraid 23 and Me cannot help us out with the samples and kits...please see below from Taylor re collecting the samples, bringing the kits to the US and then shipping back for processing: Taylor, Jul 6, 1:30 PM PDT: Hello Lesley, We cannot support the collection of samples in, or transport of kits to, any country in which we do not offer our services. Transporting these kits back to the United States after sample collection in the United Arab Emirates is against the 23andMe Terms of Service, and we cannot support this use of 23andMe kits for regulatory compliance reasons. Please let me know if you have any additional questions. Regards, Taylor The 23andMe Team On Jul 5, 2017, at 8:21 PM, Sultan Bin Sulayem < > wrote: Can we put the sample in it in dubai then send it to your address and you send it from New York to them Sent from my iPhone On Jul 5, 2017, at 1:15 PM, Lesley Groff< > wrote: Hello Sultan...I regret to tell you the 23 and Me kits we worked so hard to receive and then ship out to you have been rendered invalid...please see below email from Taylor in the Customer Care department at 23 and Me. I'm so very sorry. If you sent Jeffrey the wire for the kits we will be sure to wire back to you: Hello Lesley, The 23andMe Personal Genome Service that may be purchased through our US online store is only available for purchase in the United States and must be used in, and returned for analysis from within, the United States in order for us to comply with applicable laws. I apologize if this was unclear to you EFTA00455076 at the time of your purchase. This is specifically addressed in the 23andMe Terms of Service, which customers must agree to in placing an order. Section 10 states: "You may not use the Services outside of the country to which your sample collection kit was shipped from 23andMe." You can find the full text of our Terms of Service here: https://www.23andme.com/about/tos/ At this time, I am required to invalidate all sample kits in your recent order as we cannot provide the US version of the Personal Genome Service outside of the United States. I have processed a full refund for your kits to the purchasing payment method. You should see this refund reflected on your statement within 7-10 business days. We do not currently offer our services in the United Arab Emirates, and cannot support the use of our service in your region at this time. I apologize for any inconvenience and appreciate your understanding that these policies are in place to ensure we are complying with applicable laws. Regards, Taylor The 23andMe Team EFTA00455077