EFTA00486417.pdf

From: "I on behalf of "Martin O'Brien, Apple Business UES" To: Lesley Groff fr" Cc: Bella Klein ctI >, Rich Kahn Subject: Re: Attn: Martin RE: HBRK Order Date: Thu, 03 Jan 2019 22:47:34 +0000 Attachments: Quote_l_for HBRK_010319_SSO_CC_+_2205257729.pdf Hi Lesley - Attached is a quote for the Apple Watch Hermes being ordered for-. Please review the attached quote to ensure device specs and shipping/billing addresses are correct. If everything looks good, would you like us to process the order on the Amex ending in *14009? If so, send back approval and our support team will process it. If you'd like to provide alternative payment, please give us a call on Friday between 9am-5pm with payment information (t: Any questions or changes to the order, please let me know! Best Wishes, Martin O'Brien Business Expert Apple Upper East Side wvAv.apple.com/retail/uppereastside Office Hours: M-F, 9am-5pm On Jan 3, 2019, at 11:03 AM, wrote: Sounds great! thank you so very much. Can you also check on the below watch and let me know if Kathy has received it as of yet.? I have not received a confirmation of delivery yet. 19.Kathy Ruemmler-2842672828- $1523.16 Address: New York, NY 10012 Size: 40mm Hermes Paris Face Case Color: Silver Case Material: Stainless Steel Band: Hermes Bleu Indigo Swift Leather Double Tour EFTA00486417 On Jan 3, 2019, at 10:24 AM, Martin O'Brien, Apple Business UES wrote: Hi Lesley - Hope the New Year is off to a good start! I reached out to our support team upon my return, however they were out of office until yesterday. They just got back to me and said they are processing the return. Once I have that - I will forward you the return label for M. I'll be in touch by end of day today with next steps. Best Wishes, Martin O'Brien Business Expert Apple Upper East Side www.apple.com/retail/uppereastside Office Hours: M-F, 9am-5pm On Dec 31, 2018, at 1:04 PM, wrote: HI Martin...and Happy New Year! I know you are out of the office until Jan. I. Wanted to let you know would like to return the entire watch and band then reorder the watch and single tour band she wants. We will need a return label for the return and please do reorder the proper one as soon as possible. thanks, Lesley On Dec 28, 2018, at 3:56 PM, Martin O'Brien, Apple Business UES < wrote: Hi Lesley - Hope you had a great Christmas! I'm just getting back into the office today and seeing this. Sony that this was ordered incorrectly. It looks like the single tour watch band is no longer available, otherwise I'd say we could just make a swap through a retail store. So, in this case, we would have to submit for a return of the original watch (double tour) and a purchase of the new watch (single tour). There is a 4 week ship time on this model. Let me know if= would still like to continue with the return/purchase and I'll help you get everything coordinated. Note: I'll be OOO Monday, but will be sure to followup on Tuesday, 111119. Best Wishes, Martin O'Brien Business Expert EFTA00486418 Apple Upper East Side www.apple.corn/retaitruppereastside Office Hours: 9am-5pm On Dec 26, 2018, at 6:12 PM, wrote: Hello Martin and hope you had a Merry Christmas! We received a Hermes watch and band for (#22 on the spread sheet) but the band is not what she wanted. I see I ordered it originally correct (Single tour) but somewhere along the line it became a Double Tour band...and I did not catch it. So sorry. May we return the bordeaux/Rose Extreme/rose Azalee Swift Leather Double Tour and get the Bordeaux/Rose Extreme Rose Azalee Swift Leather Single Tour instead? Do you need the watch and band returned or can we just return the band? Please let me know how to proceed. Sony for the trouble. Thanks. Lesley EFTA00486419