EFTA00530337.pdf

From: Richard Kahn < To: Carolina Gomes EDUARDO TREVISAN , susana , Daiana Cc: Ka na Shuliak Rosana Subject: Re: NYC apt.H8 H Date: Thu, 11 Jun 2015 19:21:41 +0000 can someone please call me to review as i would like resolution asap thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax cel On Jun 10, 2015, at 11:03 AM, Richard Kahn < > wrote: can you please call me today to review thank you Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax cel On Jun 9, 2015, at 4:14 PM, Carolina Gomes < > wrote: Hi Mr Kahn, Hope you are doing well. We will respond on your email below. Thank you. Please let us know, and we'll be happy to assist. Best regards, EFTA00530337 Carolina Gomes artefacto 17651 Bisca ne Blvd. Aventura, Fl 33160 Phone From: Richard Kahn [mailto: sent: Tuesday, June 09, 2015 12:46 PM To: Carolina Comes; Marilia; Eduardo; Cc: Subject: Re: NYC apt.#8 H we would like to proceed with returning the existing cowhide rug (10'6" x 7' 10") and purchasing the larger champagne cowhide rug (13' 1" x 10' 6") which is in stock. 4 OK. Sales order # 07206/55. please advise on address we shall have our shipping company IFL deliver to or do you prefer to have your delivery company pick up when they deliver the new rug. 4 When you send the rug you can pick up the other one, if the size (13'-1" x 10'-6") works. please confirm that the larger champagne rug measurements are exact as the existing rug that is supposed to measure 10' 6 " x 7' 10" actually measures 10' 2" x 9' 6". 4 As we told a we have size 13'-1" x 10'-6". my accounting of monies is outlined as follows: Credits order 72072 cowhide rug 10' 6" x 7' 10" (apartment 8H) (4,858.41) 4 The order mentioned is not correct. The correct order is #071603/55. The amount is OK. order 65184 (1) customized rugs not delivered 12 x 8 (4,840.00) 4 Which item is 12x8? We have only 11x8 & 12x6 in this order. For what we understood, you are still confirming the rug was not delivered (1 of the 3 rugs on item # 300), correct? Our warehouse's crew told us it was delivered. They are in copy on this email and they will contact you since we are not involved in the delivery. order 65726 (4) south beach side tables (palm beach) (1,248.00)- Those items were canceled on sales order # 069897/55 (attached). We just delivered 4 items (item # 600). Therefore you were not charged for the other 4. So the credit you are considering does not apply. Total Credits Due (10,946.41) Money Owed order 72086 cowhide rug 13' 1" x 10' 6" (apartment 8H) 8,583.39 4 Also you have to consider the shipping. EFTA00530338 So the correct amount is $ 9 453.39. order 71577 4 OK enzo cabinet drawers (Julia) 2 851.02 Total Money Owed 11,434.41 4 Total Money Owed= 12 304.41 Net Money Owed to Artefacto 488.00 I respectfully request that after spending over 600,000 and much back and forth on many of the orders that after reviewing above there will be no need for us to exchange any monies. I look fonvard to hearing back from you as i would like to resolve this today or tomorrow Thank you Please note we are still waiting for proper sized cushions for Palm Beach (i sent separate email earlier with picture regarding this) Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel fax eel On Jun 4, 2015, at 12:58 PM, Karyna Shuliak < wrote: Thank you, I will get back to you as soon as I have an answer. On Jun 4, 2015, at 12:40 PM, Carolina Gomes l> wrote: Hi Karyna We don't have 10x12. We have the Champagne cowhide rug (size 13-1" X 10-6") in stock. The price difference is $4,594.98. The other size (10-6" x 7-10") takes 8 -9 weeks to arrive. Please let us know a.s.a.p. which size you will need. Thank you EFTA00530339 Best regards, Carolina Gomes artefacto 17651 Bisca ne Blvd. Aventura, Fl 33160 Phone Original Message From: Karyna Shuliak [mailto: Sent: Thursday, June 04, 2015 11:22 AM To: Marilia Cc: Eduardo; Carolina; Subject: Re: NYC apt.#8 H Richard Kahn Hi Marilla, The champagne color is the correct one. Before we go ahead with the order I wanted to check if you have it in a bigger size close to 10X12, and if so what would be the price difference? Thank you, Karyna. On Jun 3, 2015, at 6:41 PM, Marilia > wrote: Karyna Here is the copy of the order that I just approve bu please take a look and give me your ok. Carolina will send you the quote to send to NY next week but also if you prefer , you can quote with any different company Thank you. Marilia Original Message From: Karyna Shuliak [mailto: Sent: Wednesday, June 03, 2015 4:45 PM To: Marilia Cc: Eduardo; Carolina; Richard Kahn Subject: Re: NYC apt.#8 H Thank you Marilla, I will ship the camel rug I have to your warehouse. A rush order for a cowhide champagne rug would be helpful, please place the order ASAP, so that we don't loose time. Thanks again, Karyna. EFTA00530340 On Jun 3, 2015, at 4:20 PM, Marilia > wrote: Hi Karyna The correct color of the rug is cowhide champagne ( see attachment ) and unfortunately I don't have in our show room but I can put a rush and bring it in 8 -9 weeks. ( I hope it can help ). Also there's no store credit, before we do the last delivery Rosana and Richard spoke and they have agreed that the credit situation was completely resolved, no balance to pay and no store credit. Im going on vacation tomorrow so please solve this with Carolina and Eduardo. Warehouse address Is attached, we will send the new one after we receive the one you have. Thank you Marilia Original Message From: Karyna Shuliak [mailto: Sent: Wednesday, June 03, 2015 3:04 PM To: Marilia Cc: Eduardo; Richard Kahn Subject: Re: NYC apt.#8 H Thank you Marilla, I would like to proceed with an exchange. Could you please provide the warehouse address where I should ship the rug? Also, so we don't get confused again, what is the correct name of the color that I was asking for? Please also attach a photo of the correct cowhide rug from your showroom, so I know we are talking about the same thing. Can I actually get this rug from your showroom instead of waiting 12 weeks? I was told, that we still have credit with your company, can it be applied towards the shipping costs? Thank you, Karyna. On Jun 2, 2015, at 3:40 PM, Marilia > wrote: Hi Karyna We can help you regarding the rug, but considering it was not a mistake in our part. You would have to receive the rug in our warehouse in Miami and order another rug for you, since it is not in stock, Once it arrives (12 weeks ETA) you could pick it up at our warehouse or we would EFTA00530341 quote to send it to NY. Thank you Martha Original Message From: Karyna Shuliak [mailto: Sent: Tuesday, June 02, 2015 1:41 PM To: Marilia Cc: Eduardo; Gregory Riches Subject: Re: NYC apt.#8 H Whatever happened, unfortunately this is not the color the client wanted.. I would really appreciate if we could exchange it! Thank you for your understanding! On Jun 2, 2015, at 1:17 PM, Marilia > wrote: Hi Karyna, We just checked everything and we sent exactly the color Gregory has chosen after your visit, when he came to the store which was the camel ( this color is like caramel and he said was the right color for the apartment) . Also you were copied in the email from Gregory confirming all the items ( see below), he requested that color on November 21st. Thank you Marilia Original Message From: Eduardo [mailto: Sent: Tuesday, June 02, 2015 1:04 PM To: Karvna Shuliak Cc: ; Marilia Subject: FW: NYC apt.48 H Good afternoon Karyna, I am sorry if I couldn't talk to you, as you know we do have EFTA00530342 clients coming to the store and takes time to work on their homes. Also considering all the apartments, whenever you request a specific information, I need to revise it, I do not have all the details on top of my head. The rug is correct! That was the final color revised by Gregory, which was signed on in the order, prior shipping. Original Message From: Gregory Riches [mailto: Sent: Friday, November 21, 2014 4:22 PM To: Eduardo Cc: Rosana; Rich Kahn; Shuliak ICaryna Subject: NYC apt.#8 H Hello Eduardo, Here is the list of additional furniture I need for apt. 8H at 301 east 66th st in NY. Purchaser will be the same as the other orders as will the delivery address. (4) Vane II dining chairs in polar piece (1) Spin dining table in Uranus lacquer (1) Jensen sofa in Ratier Salinas Mix natural (2) Juliette Swivel lounge chairs in oak and Ratier Boucle Valencia Off White (1) Cow hide rug squares in camel 11' x 8' (1) Kenzo double dresser in oak truffle (2) Bloom side tables in sahara outside and uranus lacquer inside. (2) Crystal column lamps (1) Eden ottoman in velvet Ravello multicolored Please put together the necessary quotes and forward them to me for review. Thank you, Gregory Gregory Riches INTERIORS 43 West 28th #3 NYC. NY 10001 <Cowhide-Champagne-2.jpg><WAREHOUSE_Info.pdf> <072072 8H Cowhide_2ndRepl from 071603.pdf> <072086 8H Cowhide_2ndRepl from 071603_option2.pdf> <071603_8H_Cowhide_repl from 067133.pdf><65184_10B-10N-11B_order_R04.pdf> <PB 065726_ order R04.pdf><PB _069897_cancel from 065726.pdf> _ EFTA00530343