EFTA00571616.pdf

From: Postmates Support czl To: Karyna Shuliak Subject: Request #1423878: How would you rate the support you received? Date: Sat, 07 Jan 2017 00:03:27 +0000 Hello Karyna Shuliak, We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below: How would you rate the support you received? Good I'm satisfied Bad I'm unsatisfied Here's a reminder of what your ticket was about: Zachariah W. (Postmates) Hi Karyna, Thank you for contacting us at Postmates. I wanted to touch base once more and confirm with you that everything is resolved with you. We're always looking to make your Postmates experience simple, fast, and easy so if you have any additional feedback or concerns, don't hesitate to reach out to us again any time! Sincerely, Zachariah W. Customer Service Professional Postmates Karyna Shuliak Please call 646-243-8517 to confirm who received the order, this was delivered to a guest > On Jan 5, 2017, at 5:07 PM, Zachariah W. (Postmates Support) < wrote: EFTA00571616 > Your request has been updated. To add additional comments, reply to this email. > Zachariah W. (Postmates) > Jan 5, 4:07 PM CST > Hi Karyna, > As soon as your Postmate has picked up your order from Match 65 Brasserie, we'll give you access to call or text them them directly. This is really helpful for things like giving a bit more detail to your delivery instructions like, "Hey, I'm in the lobby on the comfy chairs," but what we can't do with this is change the delivery address altogether. Since our Postmates are on the move all day, we need to keep things running as efficiently as possible without changing things on the fly. > You'll also be able to track your Postmate in real-time on a map within the app, so you'll always know how close you are to enjoying your order. > Please let us know if we can help with anything else any time! > Sincerely, > Zachariah W. > Customer Service Professional > Postmates > [NZQL7L-0O0K) Zachariah W. (Postmates) Hi Karyna, As soon as your Postmate has picked up your order from Match 65 Brasserie, we'll give you access to call or text them them directly. This is really helpful for things like giving a bit more detail to your delivery instructions like, "Hey, I'm in the lobby on the comfy chairs," but what we can't do with this is change the delivery address altogether. Since our Postmates are on the move all day, we need to keep things running as efficiently as possible without changing things on the fly. You'll also be able to track your Postmate in real-time on a map within the app, so you'll always know how close you are to enjoying your order. Please let us know if we can help with anything else any time! Sincerely, EFTA00571617 Zachariah W. Customer Service Professional Postmates Karyna Shuliak Jan 5, 4 04 PM CS I need to contact my postmates please > On Jan 5, 2017, at 5:02 PM, Postmates Support (Postmates Support) > wrote: > Your request has been received and is being reviewed by our support staff. > To add additional comments, reply to this email. > Karyna Shuliak > Jan 5, 4:02 PM CST > Hi Postmates, > I'd like to report the following about my recent order from MATCH 65 BRASSERIE: > * Need to confirm delivery > Thank you. > Karyna > [NZQL7L-0O0K) EFTA00571618 Karyna Shuliak Hi Postmates, I'd like to report the following about my recent order from MATCH 65 BRASSERIE: * Need to confirm delivery Thank you. Karyna EFTA00571619