EFTA00584173.pdf

1 St TFirse CDM M 18-38 Estate Enighed BLDG. 1 Sui '1.00831 ell ain/fax I" Phase Datacomm is pleased to submit this proposal for services to support Little St.James, LLC in achieving its goals for improving and maintaining efficient IT services. We have partnered with dozens of small-to-medium businesses, community service organizations and Ethernet-based metro area networks — committed to ensuring responsive support, reliability, and state-of-the-art solutions. The Objectives • Minimize/eliminate network down-time. • Ensure reliable backups and disaster recovery. • Mitigate threats of virus or hacker attacks to system. • Maintain stable PCs, tablets and other devices. • Organize and properly document network configurations. • Design and recommend upgrades to improve workflow or quality of service through all facilities. • Provide on-going IT support. The Solution • Organize or re-arrange areas where equipment may be susceptible to water, dust or electrical damage. • Inspect and test UPS battery backup reliability and load handling. • Test to ensure reliable data backup mechanisms for all high-availability devices (On/Off-site). • Develop accurate maps of area-wide network cabling between branch locations. • Design redundant routes between on-island facilities to counteract fiber breakages between point-to-point sites. • Configure secure remote connections for proactive monitoring and troubleshooting capability. • Create SSL VPNs to allow authorized users access to specified applications from remote locations. • Upgrade wireless access points and/or design island-wide outdoor solution. • Document LAN patch panel connections within all facilities. • Increase off-island intemet traffic redundancy by providing alternative options to subsea fiber route. • Upgrade all computer/router/switch sofhvare patches. • Provide alternative secure access to central server applications. • Protect devices with proper antivirus and firewall software. 1 EFTA00584173 OUR PROPOSAL Our Team has developed solutions to aid businesses in the construction and maintenance of high-availability, low- latency infrastructures. From establishing small business networks to designing and managing carrier-grade Ethernet systems connected through subsea fiber optic networks, we provide dedicated IT support services between business branch offices located between the islands of St. Thomas, St. Croix, St. John and Water Island. Our Team is comprised of Apple Certified Technicians, Cisco Network Trained Technicians, Computer Repair Technicians, Web Development Experts, Software Developers, Computer Engineers, Computer Scientists and Certified Fiber Technicians. Execution Strategy Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables. We strive to be proactive in avoiding issues and prudent when planning for changes within IT systems. Simultaneously, our firm works to remain transparent to the day-to-day operations of your business. Following is a description of our project method, including how the project will be developed, and a proposed timeframe of events: Phase I — Discovery & Stabilization 2-3 Weeks 1. Project schedule would be presented to LSJ, LLC main point-of-contact. 2. We will arrange a time to arrive on-site (Technical manager & Network Technician) to immediately map the logical and physical network. Any potential points of concern would be documented and directly addressed. 3. We will secure router/switch and server login credentials 4. Technical manager will account for all on-site IT equipment (Computers, Tablets, Phones, Printers, Etc.) 5. Network technician will back-up all currently running configurations and store for recovery. 6. Techs will establish remote monitoring connections for off-island monitoring. 7. Organize and label communications room wiring. Utilize open-source network operating software to monitor and assess logical network health 8. Team will perform initial security audit and apply available patches if necessary. 9. Communicate with staff to ensure that upgrades guests and staff sustain little or no negative impact to convenience or business operations. In the beginning, multiple visits may be required but soon after, remote management should suffice for common maintenance needs. Weekly progress reports will be provided to LSJ, LLC. 2 EFTA00584174 Phase II — Upgrades and Installations 3-6 weeks I. Implement organized and secure IP address scheme to manage IP conflicts. 2. Create analysis report and action plan for the implementation of Internet traffic redundancy off island (Subsea fiber vs. Satellite WAN connection, etc.) 3. Create report and detailed action plan and implement upgrade of Wi-Fi network 4. Create detailed plan for the implementation of additional/updated switches and fiber route diversity on- island. 5. Perform detailed security audit and provide action plan to mitigate vulnerabilities. 6. Improve email reliability and usability & provide training on new email clients if necessary. 7. Develop disaster recovery plan. Weekly progress reports will be provided to LSJ, LLC. We may recommend third party contractors to provide specialized services considered out of the scope of expertise of our firm, upon approval of LSJ, LLC. Quotes will be provided to client for equipment or software upgrades. These items will be ordered upon approval and down payment received from LSJ, LLC. Phase III — Support and Special Projects Support would be available to troubleshoot, maintain, repair and make on-site visits to resolve any issues that may arise. If a special request is made for a project by LSJ, LLC, ow firm will consult at the hourly support rate and if necessary, create additional proposals to aid in implementing robust projects. Initially, a single point of contact from our team would be accessible to respond to service requests. Additional contact information can be provided for 2nd and 3" contact support. Phone and email requests would have a typical response time of no more than 2.4 hours during daylight time periods and 4-8 hours during night. Hourly Rate: $125 Estimated: 40 Hours per month Resources In the event of an escalated issues or catastrophic network failure, our firm has key strategic partnerships with Tier 4 Cisco engineers and various hardware vendors. This puts us in a solid position to gain insight on the latest hardware and expert advice from the makers of industry-leading equipment. We have also established strong relationships with many first, middle and last mile intemet service providers in the Virgin Islands including global provider Level3 (Formerly Global Crossing). These relationships could help us to quickly identify and resolve issues that may occur on the Wide Area Network backbone, and potentially provide a gateway for negotiations on service agreements. 3 EFTA00584175 Timeline for Execution Key project dates are outlined below. Dates are "best-guess" estimates and are subject to change until a contract is executed. Description Stan Date End Date Duration Phase 1 2/16113 3/9/13 Up to 3 Weeks Phase II 3/10/13 4/15/13 Up to 6 Weeks Equipment & Materials We aim to keep overhead costs to a minimum by utilizing open-source software and providing pro-active maintenance of all systems. Occasionally during the project, certain equipment and materials may be required to perform upgrades or make additions to the network infrastructure. These items may include, but are not limited to: • Cabling and Connectors • Software • Networking Equipment • Servers • Computer Workstation • Cameras If equipment is needed, we will provide a recommendation and price estimate and turnaround time for each item. Equipment will be ordered upon approval and payment received from LSI, LLC PRICING The following table details the pricing for delivery of the services outlined in this proposal. This pricing is valid for 30 from the date of this proposal: Services Cost Price Phase I — Discovery & Stabilization $9,000.00 Phase II — Upgrades & Installations $11,000.00 Total Services Phase I Costs $20,000.00 4 EFTA00584176 Services Cost (Support) Technical Support On-Call —$5,000/mo Training TBD Total Support Costs --$5,000/mo Proposal: upon acceptance of this proposal a 50% deposit for Phase I is due prior to start of work. Final payment is due upon completion. The same applies to Phase II. Disclaimer: The prices listed in the preceding table are an estimate for the services discussed. This summary is not a warranty of final price. Estimates are subject to change if project specifications are changed or costs for outsourced services change before a contract is executed. QUALIFICATIONS I st Phase Datacomm is continually proven to be an industry leader for efficient high quality IT service in the Caribbean. We achieve this through hiring diverse talent and building strong relationships with our clients, vendors and supportive partners. • Apple Certified Technician with knowledge of product repair and corporate support protocols. • Government multi-site network design and management expertise. • Former developer at Hewlett-Packard and programmer at IBM. • Key player in multi-million dollar, territory-wide technology broadband network and IT upgrade. • Multiple technicians highly-skilled in up-to-date technologies including Windows and Mac operating systems. • Staff undergoes training year-round. • Fiber and copper installation experts. • Knowledge and experience in supporting residential, enterprise and metro area infrastructures. • Qualified staff available on a wide range of time and skill shifts to be available on-call or scheduled timeframes. 5 EFTA00584177 CONCLUSION We look forward to working with Little St.James, LLC and supporting your efforts to improve quality of your IT service. We are confident that we can meet the challenges ahead, and stand ready to partner with you in delivering an effective support solution. If you have questions on this proposal, feel free to contact us at your convenience by email or by phone. We will be in touch with you next week to arrange a follow-up conversation on the proposal. Thank you for your consideration, Brummell Germain 6 EFTA00584178