EFTA00648035.pdf

From: Richard Kahn ..tj To: "Jeffrey E." <jeevacation@gmail.com> Subject: AT&T Date: Mon, 25 Aug 2014 15:13:49 +0000 please advise Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New York, NY 10022 tel 212-971-1306 fax 646-350-0954 cell Begin forwarded message: From: fames I need mac help < Subject: Re: Date: August 25. 2014 at 11:07:55 AM EDT To: Rich Kahn < Cc: Sara Rychtarik < AT&T's coverage map shows full LTE coverage across USVI. The obvious question is whether the hotspot shows 4GLTE on the screen or not. It may be connected to AT&T without actually connecting via LTE (in which case it would be super slow). He could try being closer to a window or outside. If that's NOT the problem — and it shows 4GLTE on the screen — then it gets difficult. He should try holding the powerbutton on the hotspot down until it shuts off and then turn it back on again. If I were there (not sure he cares to bother with this), I'd open /Applications/Utilities/Terrninal.app and type ping g®gle.com - it will come back with one of several messages depending on the problem: I. "Reply from 72.3.133.152: bytes=32 time=..." means that the computer is connected; the internet should be working fine. 2. "no route to host" means the system doesn't think it's connected to the internet 3. "ICMP timeout" or zeros as a result means that the AT&T router is operating but has no internet connection 4. "lookup host failed for google.com" indicates no DNS servers (the AT&T DNS servers are down) #1 means he's connected, but operating slowly. He should try speedtest.net and follow up with AT&T (cringe) #2 means restarting the computer itself and trying again #3 means rebooting the hotspot, but the cell tower is likely offline, again follow up with AT&T (double cringe) #4 is an AT&T problem, but we can work around it by manually specifying DNS servers in the network setup. LMK and I'll give step by steps. EFTA00648035 James Ce Certified Support Professional 10.6 Need Mac Help, Inc. +I (646)924-2727 Intrtineedmachelp.com Serving NYC since 1993 On Aug 25, 2014, at 8:26 AM, Richard Kahn <1 > wrote: Do you know this may be? Sent from my iPhone Begin forwarded message: From: "jeffrey E." <jeevacation@gmail.com> Date: August 25, 2014 at 8:24:07 AM EDT To: Bella Klein >, Richard Kahn I took the ATT hotpsot to isalnd shows connected but no intemet? please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation®gmail.com, and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA00648036