EFTA00673740.pdf

From: Richard Kahn To: Jeffrey Epstein <jeevacation@gmail.com> Cc: Cecile de Jongh Subject: Fwd: LSJ Date: Wed, 02 Sep 2015 01:00:55 +0000 Sent from my iPhone Begin forwarded message: From: Terrence Rabsatt Date: September I. 2015 at 8:59:W I'M I DT To: Richard Kahn Cc: Terrence Rabsatt Subject: Re: LSJ Good evening sir, I didn't mean to upset you in anyway or be rude. I've just been through this same situation numerous times before and it never turned out good. Some customers buy there own equipment and then when it has problems they didn't expect me to charge for my service. I even had a customer who said I should have explained it to him more indept. Please forgive me if I came across harsh. That being said please advise me on what you want to do with the repairs to the gym roof and radio. I would like to get it done before JE gets back on island. As to the service contract, Cecile told me that you want to enter into a hourly contract. I will review your offer and get back to you as soon as possible. I always offer a service contract to high end customers so they can get vip service. After sitting down and adding up the hours that I spend on regular maintenance and service. If you don't have issues you could save a couple hundred dollars. We do a full tower service once a week, a full site service once a week, routine maintenance four times a month (which covers upgrades and realignment). I do a full check of the entire system the day before JE arrives once I'm am alerted. When JE is on island I login and monitor 4 times a day to keep system operating to peak performance. For STC I do a full tower service once a week, a site service 3 times a month, and routine maintenance four times a month for upgrades and realignment. I only login to STC if they are having problems outside of routine service. If you can forgive me please give me a call tomorrow so we can move forward on the pending issues and get this behind us and I can continue to offer you exceptional VIP service. I look forward to working with you and LSJE LLC on all future projects and would hate for this to taint our relationship. Regards, Terrence Rabsatt T's Computer Services EFTA00673740 The Smarthome Guys "We put the Brains in your Home" 1-340-201-1331 On Aug 31, 2015, at 10:01 PM, Richard Kahn < > wrote: Is that the unit we currently have 8 of on lsj? What is cost of firmware and premium support? Sent from my iPhone On Aug 31, 2015, at 9:59 PM, Terrence Rabsatt < > wrote: Yes we are using Ruckus, and that is the basic unit correct. Once again you have to add the premium support and upgrade the firmware. If you have any other questions feel free to contact me. Regards, Terrence Rabsatt Sent from my iPad On Aug 31, 2015, at 9:46 PM, Richard Kahn < > wrote: Is this unit you will purchase? Are we currently using ruckus in lsj? Sent from my iPhone On Aug 31, 2015, at 5:38 AM, Terrence Rabsatt < > wrote: Good morning, I sent out a email this morning but looks like it didn't go and it's not saved, anyway. LSJ gym link went down again this morning around 5:00am, I did mange to get it back up quickly. I will continue to monitor closely since it is very unstable right now. After yesterday I think it's best we purchase some SMX3000RMLV2U +(1)SMX120RMBP2U. it's a combo ups that can give us 6-8 hours of backup power. I also looked into the solar panel backup unit JE asked about and Im going to prepare a quote for both today and present them for your review and approval. Regards, Terrence Rabsatt Sent from my iPad EFTA00673741