EFTA02214467.pdf

To: custornercare@23andme.com[customercare@23andrne.com] From: Sent: Mon 6/5/2017 1:02:59 PM Subject: Fwd: (983918) Action Required - Your 23andMe Order #740-627542-142810 Hello Taylor. I would like to help Sultan facilitate his order #740-627542-142810 of 30 (thirty) "23 and Mc" kits he placed an order for on May 20,2017. You specifically mailed him to find out the use of the 30 kits. He would like to give them to his co-workders so they too may enjoy investigating their ancestry. (Sultan participated with his own DNA and found it fascinating...he wants the people he works with to participate as well) The kits are to be Begin forwarded message: From: Sultan Bin Sulayem MM.> Subject: Fwd: (983918) Ac ion equire - our 23andMe Order #740- 627542-142810 Date: June 3 2017 at 1:20:16 AM EDT To: Dear I assurgl iou have not received my package yet I ordered 30 test kits I received this e mail a while agol answered it as on the following e mail can you chase them in please Yours Sultan Sent from my iPhone Begin forwarded message: From: ros,omercarera23andme corn Date: May 23, 2017 at 5 07 37 PM GMT.2 To: ssulayem < Subject: Re: (9 d - Your 23andMe Order #740-627542-142810 Reply-To: custom e Itne corn Please type your reply above this line rr. Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810 Hello ssulayem, Your request (#983918) has been updated. You can view the update below. Taylor, May 23, 8:07 AM PDT: Hello Jeffery, I am reaching out to you with regards to your recent 23andMe order #740-627542- EFTA_R1_00940799 EFTA02214467 142810. Our shipment warehouse specially reviews large orders for compliance with the 23andMe Terms of Service. So that I may prioritize the release of your order through this review process, please reply to this message with the intended use of the kits in your recent purchase. Once I receive these details, I will forward your response to the appropriate individuals and follow up with you when I have more information. Please reply to this message with the requested information at your earliest convenience. If we are unable to release your order within 5 business days from the purchase date, your purchase may be automatically canceled. Best regards, Taylor The 23andMe Team Taylor, May 23, 8:06 AM PDT: This ticket was created on your behalf by 23andMe Customer Care. You can update your support request by replying to this email with additional comments or by following this link: httositcustomercare.23andme.com/hc/requests/983918 EFTA_R1_00940800 EFTA02214468