EFTA02244743.pdf

To: n Trave From: ' Sent: Mon 5/7/2018 7:42:09 PM Subject: Re: Train Ticket forte YES!!! great idea On May 7, 2018, at 3:41 PM, Natalia Molotkova wrote: Do you want to add Add the Rail Protection Plan to the booking to protect $572.00 worth of products and get the freedom to char no questions asked. Plus, protect train tickets in the case of a missed train connection, strikes and loss or the Rail Protection Plan TM General Conditions for an Exchange under the Rail Protection • Rail passes, train tickets, reservations, and city passes/tours may be exchanged for the same or diffe Cards. • The value of the original product will be applied to the new booking. Travelers who have not yet dete tickets are not available yet for purchase, will be issued a coupon code equal to the value of the exchar new booking at a later date. • Travelers are responsible to pay the difference in price between the exchanged product(s) and the ne product is lower than the original product, the difference will not be refunded nor will a credit/coupon cc • Coupon Codes are issued in the name of the traveler(s) given at the time of the original booking and • Coupon Codes issued for an exchanged product must be redeemed on a new booking no later than I on the coupon code. No refund will be issued in cases where the full value of the coupon code is not ue • No explanation is required for exchange requests on the product(s). • Rail Protection Plan has no cash value. Travelers who use their RPP Exchange benefit and then can eligible to receive a refund on any cost paid by the traveler that exceeded the value of the original exch applied. Shipping and handling fees are non-refundable. • Exchange of Paper Products under RPP : Exchange requests must be received by RENA Custom business days prior to the scheduled departure date to Europe. New product/coupons codes will not be documents have been received by RENA. Exchanges on paper products cannot be performed after the Europe. Travelers with paper products leaving for Europe within 3 business days or who are shipping I Europe, are not eligible to take advantage of the RPP Exchange benefit but may still qualify for the RPI • Exchange of E-tickets (Print at Station/Print at Home) under RPP : Exchange requests must be I three (3) business days prior to the scheduled train departure date. Exchange requests received two (2 scheduled train departure date will not be processed. • To request an exchange, please call 800-438-RAIL (7245) or (847) 916-1028 . General Conditions for Cancellation under the Rail Protection F • Travelers will be issued a RENA credit in the form of a coupon code equal to the value of the cancele a future booking within two (2) years from issue date. • Coupon Codes are issued in the name of the traveler(s) given at the time of the original booking and • Coupon Codes must be redeemed on a new booking within two (2) years from the issue date on the will be issued in cases where the full value of the coupon code is not used. Any remaining balance sha • Coupon Codes cannot be applied toward shipping and handling fees or Gift Cards. • No explanation is required for cancellation requests on product(s), you may cancel with no questions EFTA_R1_01019546 EFTA02244743 • Rail Protection Plan has no cash value. Travelers who use their RPP Exchange benefit and then can eligible to receive a refund on any cost paid by the traveler that exceeded the value of the original exch applied. Shipping and handling fees are non-refundable. • Cancelation of Paper Products under RPP : Paper products being returned for a cancellation mus Relations department no later than three (3) business days BEFORE the scheduled departure date to E time of booking. or the train departure / first date of travel for travelers already in Europe. • Cancelation of E-tickets (Print at Station/Print at Home) under RPP Cancelation requests must t three (3) business days BEFORE the regularly scheduled train departure date. Exchange requests rect or less from the scheduled train departure date will be not be processed. • To request a credit from RENA, please contact us at CustomerRelationsOraileurope.com or call 80C Applying for Reimbursement in the case of a missed train conn Rail Protection Plan TM • If while traveling in Europe, you miss your connecting train trip due to a flight or train delay caused b1 you will be reimbursed the value of the unused connecting train ticket/reservation/travel day. In the cas applies in the event the entire travel day could not be used due to the missed connection and does not only interrupted the partial use of a travel day. • Missed Connection Caused by a Flight Delay a. Travelers must provide proof of the delay from th departing directly from a train station located at the arrival airport must have a minimum connecting tirr departing from any train station not located at the arrival airport, must have a minimum connecting time • Missed Connection Caused by a Train Delay a. Travelers must provide proof of the delay from the connections departing in and out of the same train station must have a minimum connecting time of 10 departing in and out of different train stations must have a minimum connecting time of 45 minutes. • Travelers without the minimum connecting time noted above for Flight or Train, will not qualify for RE • Coverage does not apply for missed connections caused by the traveler arriving late for their flight, tr a flight or train delay. • Travelers will either be refunded the value of the unused ticket, travel day, reservation due to the mis replacement product(s), whichever is less. • Travelers must purchase a replacement product(s) in order to continue with his/her travel plans to bE • Within thirty (30) days upon return from Europe, travelers must submit a statement to Rail Europe in( train conductor of the missed connection, replacement product(s) purchased due to the missed connec situation. • To start your request in the case of a missed connection, please contact us at CustomerRelafions r Applying for a Refund in the case of strike under the Rail Prote • If while traveling in Europe your trip is interrupted due to a rail strike, you will be reimbursed for the v ticket/reservatioNtravel day. In the case of a rail pass, this provision only applies in the event the entire to the strike and not in the event the rail strike lasted less than a day. • Paper Products - the train ticket/rail pass /reservations, must be stamped at the European train stati indicate that the train ticket / travel day or reservation could not be used due to a rail strike. City passes rail strikes. (MT : I do not understand what this is supposed to mean.) • Requests for Reimbursement due to strikes must begin by filling out the Contact Us form on the Rail • Refund requests due to strikes while traveling in Europe must be received within thirty (30) days of y. tickets/reservations. • E-tickets (Print at the Station) o Tickets already printed at the station must follow the same procedi products. o If the ticket has not been printed at the station, requests for reimbursement due to strikes n to CustomerRelationsAraileurope.com BEFORE the train departure date. • E-tickets (Print at Home) - Requests for reimbursement due to strikes must be emailed EFTA_R1_01019547 EFTA02244744 to CustomerRelations@raileurope.comBEFORE the train departure date. Applying for Reimbursement in the case of loss or theft under t PlanTM • Travelers' product(s) must have been lost or stolen while traveling in Europe. • Travelers will either be refunded the value of the unused portion of the lost or stolen paper product(si product(s), whichever is less. • Product holders must file a police report within twenty-four (24) hours of the incident. • Travelers must purchase a replacement product(s) in order to continue with his/her travel plans. • Within thirty (30) days upon return to North America, product holders must submit a statement to RE replacement product(s) purchased abroad, airline tickets from North America to Europe and return, anc situation. If you fail to include any of these items, your claim cannot be processed. • RPP is not applicable for product(s) lost or stolen BEFORE departing North America. • E-tickets (Print at Home) - Loss or theft coverage does not apply to travelers with Print at Home e-t More details for submitting a request : • All requests involving paper tickets/rail passes/reservations/city passes/tours must be submitted in ‘A Rail Europe North America Inc Customer Relations Department 1350 E. Touhy Ave. Suite 200E Des Plaines, IL, 60018 • The RPP request must be accompanied by the appropriate documentation listed in the sections abo% • It is recommended that product(s) being returned for a claim under this program be sent by a traceat responsible for documents not received. • This plan is administered by RENA and can be revised or terminated at our sole discretion at any tim that Rail Protection Plan is terminated, only paper tickets/rail passes/reservations/city passes/tours issi termination will be covered. Description of Rail Protection PlanTM : • Rail Protection Plan•"' is non-refundable and non-exchangeable. • If you make any claim knowing it to be false or fraudulent in any respect, no benefit shall exist for suc canceled. Each claimant agrees that representations regarding claims will be accurate and complete. be void in case of fraud, intentional concealment, or misrepresentation of material fact. Exclusions : This program does not apply to any loss caused by : (a) Delay or detention or confiscation by Customs Officers or Officials or Police or other Security Officers. (b) Product(s) not in clients' actual possession at the time of loss. (c) Acts of god, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), terrorist act≤ insurrection, military or usurped power. (d) Any dishonest, fraudulent or criminal act by the holder of tickets/ rail passes/reservations/city passes/tour (e) Damage due to wear and tear, gradual deterioration, vermin or inherent vice. (f) No change to this program will be valid unless authorized solely by RENA. (g) No legal action can be brought against RENA to recover until sixty (60) days after we receive the comple (h) No legal action against RENA may be brought more than one (1) year after the time for submitting the RF Further, no legal action may be brought against RENA unless all the terms of the RPP have been complied EFTA_R1_01019548 EFTA02244745 (i) Any provision of this program that is in conflict with applicable law is hereby amended to conform to minin the holder of tickets /rail passes/reservations/city passes/tours products agrees to the jurisdiction of New Yor (j) Rail Protection Plan is non-transferable. It may only be used one (1) time for the product it was purchased new booking is made. (k) Some products may already include some of the benefits under the Rail Protection Plan. Please consult y selected products prior to purchasing the Rail Protection Plan. (I) Coupon codes are issued in the name of the original traveler(s) and are non-transferable. (m) Coupon codes issued for exchanged product may be combined with other promotional coupon codes off Customer Care by calling 800-438-RAIL(7245) or (847) 916-1028 or it cannot be processed. More Details 1. You and Rail Europe North America Inc agree that you and Rail Europe North America Inc may bring clair its individual capacity, and not as a plaintiff or class member in any purported class or representative procee 2. For additional Rail Europe North America Inc terms and conditions, please visit the RENA website Rail Protection Plan TM is a trademark of Rail Europe North America Inc. Copyright @ 2017 Rail Europe North America Inc. All Rights Reserved Rail Europe North America Inc. is a registered with the State of Florida as a Seller of Travel, Registration No SOT WA #601486663. Important : Please print and keep these Terms & Conditions with your travel documents. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST 1st Class ticket please! On May 7, 2018, at 3:13 PM, Natalia Molotkova wrote: 2nd class 323. 1st class - 574.00 plus Rail Europe fee 7.50. Fare can't be guaranteed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Please let me have price for 2nd and 1st class...thanks! On May 7, 2018, at 3:01 PM, Natalia Molotkova What class of service, 2nd class, 1st class or Premier? Regards, wrote: EFTA_R1_01019549 EFTA02244746 Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on t roug r1 ay M EST On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST We need a round trip train ticket from London to Paris on May 15th arrive Paris around 2pm ...return via trair 4pm Republic of Belarus Privacy Stntorrcn! I . -.•• .hr Ccntun.an CafC1',/,:t*g_e To learn more about e-mail security or report a suspicious e-mail. please visit us at :unericaneiscornihishin. 2015 American Express. All rights reserved American Express uses 3rd party concierge sonnce providers who aro not authorized to act on behalf of American Express and you acknowledge that Amer Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01019550 EFTA02244747