EFTA02245213.pdf

To: Allison Mcknight From: Sent: Fri 4/6/2018 10:15:40 PM Subject: Re: Attn: Paige! (who is Natasha's fill in whi le on holiday) Have a super time in Nashville! 1 received the new ticket...you have been very helpful!!! :) On Apr 6, 2018, at 5:20 PM, Allison Mcknight vrotc: Hi Lesley, I was able to get it changed to the 320PM ! The confirmation is on it's way....same locator with us TTSCJH E Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST Hi Paige and thank you for following up with me. I totally realize this was not your fault yesterday and very m time with Rail Europe! Sounds like the have lots of issues! Not only with the poor website but with a strike! I am still waiting to hear from our traveler to see what happened. As soon as I get the details I will let you knc Sent from my iPhone On Apr 5, 2018, at 11:27 AM, Allison Mcknight wrote: Good Morning I wish to follow up with you today regarding the Rail Europe ticket. Can you please advise how much was pc passenger at the train station ? Lisa finally got through to Rail Europe at about 7 pm EST last night. It was E strikes ! They would not refund the original ticket for us, but advised us to file a complaint online which we will do. I will credit the difference due to your inconvenience and poor service for Rail Europe since we assisted with Have a great day ! Paige Mcknight Centurion Relationshi Mana er ours: onday through nay :30am to 6:00pm EST YES, please CHANGE the ticket for the 50EUR! The train departing at 7:55am arriving Paris 11:17am is per am hoping you can get to me quickly) Can you send me the train #? -Re the return train ticket she will not use..) assume we need to make the exchange prior to the date of travel ticket...I assume it also needs to be from Paris to London? EFTA_R1_01020544 EFTA02245213 On Apr 4, 2018, at 5:12 PM, Allison Mcknight wrote: Hell Than you your patience in the Rail Europe ticket. My colleague is still on hold with Rail Europe. I can tell you there is a train at 755am arriving in Paris at 1117am. So, if it is just 50EUR, shall I make this ct however, if she plans to make a change/exchange, it may be possible to exchange it the return ticket as well Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST HI Paige...totally fine with the $28 increase in price. l"m glad we have the ticket fc ...and I hope your colleague gets through soon with Rail Europe...thanks! On Apr 4, 2018, at 3:14 PM, Allison Mcknight wrote: Halle I have both tickets showing issued. The ticket for RI increased by 28.00 by the time I held the refundal problem I can see what can be done for a credit, bu not want to take a chance in losing this fare so isst. My colleague is holding now for Rail Europe and we will have you an answer shortly ! Paige Mcknight Centurion Relationship Manager Monday ours: through ri ay 9:30am to 6:00pm EST Please issue refundable ticket at $351.40 Thank hope we can get an answer soon with rail Europe. I really thought Matasha did it all on line? I hope th Thank you for Info on natashas back up Appreciate your help. Sent from my iPhone On Apr 4, 2018, at 1:36 PM, Allison Mcknight a wrote: EFTA_R1_01020545 EFTA02245214 Hi I have flight on hold for and would be happy to issue. Do you wish to purchase refundable or nc I am sorry but had to hang up wit ail Europe after 2 hours on hold. My manager is going to have one of of should have an answer to you by 5pm EST. Also, regarding Natasha's fill in, Kathy, the Associate RM, is technically is her supporting her while she is out Natasha's Buddy RM on the team and second in line to take her calls, then they would go to our usual back u request you should email when she is away. Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST Wow...long hold time... Please purchase the flight on AF operaterd by JOON departing Paris at 9:10pm on April 7th fo Please email only me the itineraries (to this address) thanks! On Apr 4, 2018, at 12:14 PM, Allison Mcknight wrote: TI- Hello I am still on hold with Rail Europe, 1:40 minutes, so sorry for the delay ! While on hold I have looked at flight: Your response is required to complete this reservation. Prices and availability are subject to change. Vueling Airline245 07APR J Paris CDG to Barcelona BCN 705P 850P • Total air reservation, including taxes and fees: $179.80 nonrefundable/restricted with EUR 50.00 change fE difference in fare. AF operated by JOON 1448 07APR J Paris CDG to Barcelona BCN 910P 1055P • Total air reservation, including taxes and fees: $251.40 nonrefundable/restricted with difference in fare at ti subjecdt to difference in fare. Please reply to this email and provide your authorization to proceed. Paige Mcknight Centurion Relationship Manager Hours: Monday through Friday 9:30am to 6:00pm EST Great! Thanks for the update. Sent from my iPhone On Apr 4, 2018, at 10:58 AM, Allison Mcknight ‹ > wrote: EFTA_R1_01020546 EFTA02245215 Hell The hold time with Rail Europe is 40 minutes so I am currently on hold to change the ticket for 05APR as req return. Regarding the new flight booking I will have a proposal for you shortly as well as word on Rail Europ. Paige Mcknight Centurion Relationshi Mana er ours: on ay roug nay : am to 6:00pm EST Hi Paige...I have one more flight for you to book please...we need a flight fo depart I way, coach...she is currently holding a train ticket back to London on Sat. April 7th departing Paris Nord at 4: as she will no longer use this. Below are her details: Re ublic of Belarus P# Bi ay: P Expires: July 7, 2024 Thank ou, Assistant to Jeffrey Epstein • ••,. I . thp Contonon Coed wascto To learn more about e-mail security or report a suspicious e-mail. please visit us at amencanexpress corm'phishinq. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service pr service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the rigt preference data for servicing purposes. EFTA_R1_01020547 EFTA02245216