EFTA02255104.pdf

To: From: Sent: Thur 9/6/2018 4:25:09 PM Subject: Cancel ticket JESQDN Title: American Express V Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $41.00 (add collect, exchange). • Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare • Mon 12 Nov - Aeroflot 2458 - Economy - 3h 55m Departing: Moscow Sheremetyevo Airport, (SVO) at 2.50pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 4.45pm • Thu 15 Nov - Aeroflot 2455 - Economy - 3h 55m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.30pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 7.25pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST no kidding...but I do as I am asked...lets change to the below for the $41 US. Please issue ticket . thanks I learned it hard way - never purchase ticket as non-refundable if you don't have visa (especially for Russian citizens). If we do SU2458 12NOV SVO CDG 250P 445P SU2455 15NOV CDG SVO 130P 725P will be same fare, but still changed fee EUR35.00 ($41.00 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_01047680 EFTA02255104 Hours: Mon through Friday 9AM-530PM EST hmm. OK and to change to a later date in future (like Nov. 12-15 as an example) would it be an even exchange? or how much do we have to pay? sorry to be difficult...she will for sure got at some point but we don't know when. Her visa did not come through so she can't go now It was $591.30 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Ok got it. I am waiting to hear if she might go another time. Can you tell me price we paid? Sent from my iPhone Yes, refundable is refundable. But not every airline allows to use ticket you cancel as a credit, only US airlines. Ticket she has - is completely non-refundable, we can't make it refundable or change to something what we can use as a credit. In order not to loose money, you have to re-book new travel dates at the same time when you canceling original. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01047681 EFTA02255105 Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the time of cancellation. What kind of ticket can I purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? Or are all the airlines different? I will get back to you on whether or not we have new dates for her. Sent from my iPhone go morning, her ticket is non refundable. If we cancel, no refund and no credit. If you want to ney you paid, we have to rebook at the same time when cancellation, for new dates. OK to proceed with cancellation or you will try to change dates? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST We need to cancel the round trip ticket for Nataliya Litvinova please. Do we get a credit? NATALYA LITVINOVA- JESQDN Sept. 7 -9 Sent from my iPhone Or SIMerrien, I `IR.'. the Cr ^ttu.nn Ca,:! To learn more about e-mail security or report a suspicious e-mail. please visit us at is.encanopress com,p1NshIng. 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express Is In no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01047682 EFTA02255106