EFTA02254158.pdf

To: From: at y uemmer Sent Tue 8/7/2018 2:39:03 PM Subject Re: mytheresa.com: confirmation of receipt us11388989 It was part of a collaborative process. On Aug 7, 2018, at 10:33 AM, for sure! Really beautiful !! On Aug 7, 2018, at 10:29 AM, Kathy Ruemmler wrote: Thank you!!! So exciting! Begin forwarded message: From: Date: August 7, 2018 at 1 . . To: Subj tion of receipt us 11388989 wrote: NEW ARRIVALS-DESIGNERS-CLOTHING-SHOES-BAGS-ACCESSORIE CONFIRMATION OF RECEIPT — YOUR ORDER us11388989 Dear Mr. Jeffrey Epstein, EFTA_R1_01045065 EFTA02254158 Thank you for placing your order with mytheresa.com. This email contains all details relating to your order. If you have any questions regarding your order or require further assistance, please see an email at customercaremytheresa.com or visit our contact page for more informati' Please refer to the order number below when making any inquiries. Best wishes, Your mytheresa.com team PERSONAL ORDER INFORMATION Order No. us 11388989 Date 2018-08-07 14:18:10 Payment Method Shipping Method & Packaging card type: Amex Option UPS Express mytheresa.com packaging Billing Address Jeffrey Epstein 9 East 71st Street 10021 New York US Shipping Address EFTA_R1_01045066 EFTA02254159 ITEMS ORDERED FENDI Fur-trimmed plaid wool coat Size: 40 P00332395-2 1x $ 4,208.31 duties, handling*:-$ 591.69 $ 4,800.00 FENDI Runaway Small leather shoulder bag Size: - P00337984-1 1x $ 1,744.70 duties, handlintl 245.30 $ 1,990.00 Subtotal Shipping Grand Total excl. VAT incl. duties. ha ' Please note, customs duties and handling fees can only be refunded as voi EFTA_R1_01045067 EFTA02254160 CUSTOMER CARE CONTACT INFORMATION EMAIL US customercaremytheresa.com myth .com GmbH CALL US 1-888-550-9675 CHECK OUT WHAT'S NEW FOLLOW US ON: Office Logistics Contact Einsteinring 9 Marsstrasse 6 a•c Phone +•4.9 8.9 12-76-95--•10•I 85.60.9 AschheImiMunich 85.55.1 Kirchhelm-Heimstetten Fax: +-4.9 8.9 1.2.76-95---20.0 Germany Germany Email: CUStOMO rc a rentrythe !RSA. com HypoVereinsbank Munchen Acc. Number: 66.68-66-14.2 • BLZ: 70.02.02.70 • IBAN: DE8-57.002.027.00.66-68.66-14.2 • SWIFT•BIC: HYVEDEMM Registered office: Munich(Germany - Commercial registry: Munich HRB 1.35.65-8 • VAT registration number: DE 2-13.277-271 Managing Directors: Sebastian Oietzmann, Michael Kligor, Tracy M. Preston. T. Dale Stapleton EFTA_R1_01045068 EFTA02254161 This email was sent to: kathyruemmter@gmail.com To ensure that our fashion alerts are directly sent to your inbox, please add infoPpreply.mythereaeflm your contacts. GENERAL TERMS AND CONDITIONS OF BUSINESS § 1 General plYtheresa.com GmbH, Einstelnring 9, 86.60.9 Aschhelm/Munchen, managing directors: Sebes%la Dietzmann, Michael Kliger, Tracy M. Preston, T. Dale Stapleton, phone: 44-9 8.9 1.27.89.6---0. infoamytheresa con (hereinafter "mytherearane or "we"). operates an online shop at the interne' address www.m.y.theresa. corn (the *Wobsitel. All orders placed by you via the Website as well as our deliveries and services are governed exclusively by the General Terms and Conditions of Business sot below, as applicable at the time the order is placed. We do not accept any diverging terms and conditions from the customer except where specifically agreed in writing. The European Commission provides a platform for the out-of-court resolution of disputes (ODR platforn which can be viewed under bttp'l/ec.eurooa.eu'odr. We are not willing to enter into dispute resolution proceedings before the consumer arbitration board. § 2 Contracts 1. The languages available for contracts depend on the country of destination selected: Destination Available languages Germany German, English Austria German, English Switzerland German. English, Italian, French Italy German, English, Italian France German, English. French UK English USA English Japan English Middle East' English. Arabic Singapore English Hong Kong English China English. Chinese Korea English, Korean Australia English Netherlands German, English Other EU Member States German, English. French Non-EU European countries English Other destinations English EFTA_R1_01045069 EFTA02254162 • Middle East: Bahrain, Qatar. Kuwait. Oman. Saudi-Arabia. UAE 2. The presentation of products on our Website don not constitute any offer by mvtherast-cornt for a purchase contract. 3. By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button 'complete purchase'. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided. 4. On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only. S. A purchase contract between you and mvthefissa.com will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option. the goods will be dispatched only after the full amount has boon credited to our account. 6. mytheresa cora has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the Internet are intended to be resold on a commercial basis. § 3 Cancellation policy advisory Tho cancellation policy applies solely to consumers under § 13 of the Gorman Civil Code of Law. CANCELLATION POLICY You may repeal your contract of purchase within 14 days without having to state reasons. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their p ion. To administer your right to cancel your order, you have to inform us myth * .com Gmbh, Marsstrasse 6 a•c. 86651 Kirchheim-Heimstetten. Germany astomsrcareCOmythrresa com, Phor 4-4.9 8.9 14749-6-10-0, Fax: 4.4.9 8-9 1-27-69.6-20-0, by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter In • mail, fax, or an email). You may use the cancellation template that is attached; however, it is no mandatory to use this template. It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted. CONSEQUENCES If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result fror choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your repeal. The payment method which was used to make the transaction will also be used for the EFTA_R1_01045070 EFTA02254163 reimbursement, unless we have explicitly agreed to something else. You will not be charged aril fees for the reimbursement. We reserve the right to withhold the reimbursement until we have received the returned items of until we have received your notification that you have returned the items, whichever comes first The items have to be sent back to us immediately and no later than fourteen days after the date which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at our expense You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of U. item, its characteristics and functionality. REASONS TO TERMINATE THE CANCELLATION POLICY The cancellation policy is only in place if the product bought hasn't been customised or altered. Personalisation of garments renders the cancellation policy inactive. End of advisory Cancellation template You can download the cancellation template here. We will also send you a hard copy of the cancellatio template as soon as the contract has been concluded. § 4 Voluntary returns right 1. In addition to your legal right of return. mytherosa.com also offers the following voluntary right of return: All of the items featured on mytherese.com can be returned to mythoroso.com within 30 days of recoip The voluntary right of return only applies to non-faulty items that are in their original condition, have n been worn. altered or washed; with all tags attached. 2. Return shipments 2.1. All return shipments will be at our expense, if the following provisions are complied with. 2.2 All return shipments are made solely using the same service as the original delivery (OHL or UPS) using the way bill or return sticker that is enclosed in the original package. The necessary documents and instructions for returning items will be enclosed in your package. 2.3 Please note that we can only accept returns from the country which the shipment was sent to. If th shipment was sent to Austria. for instance, we can only accept a return from Austria. 2.4. In case of a return. we will refund the money onto your account/credit card. Potential tosses due t currency fluctuations will not be refunded. 2.5. Please send all returns to; rnytherestoorn. GmbH. Marsstrasse 6 a-c. 85551 Kirchheim-Heimstette Germany, 4.y.41.4.014.r_CAL442.12)312).41_4.40..42.M. 3. If you have questions regarding our returns policy, please contact a customer service representative EFTA_R1_01045071 EFTA02254164 email: customercare@mytheresa.com Phone:.-4-9 8-9 1-27-69-5--1-0-0 Fax:.-4-9 8-9 1-27-69-5---20-0 This voluntary right of return does not limit your legal rights nor does it limit your right to the above- mentioned cancellation policy. § 5 Prices; product presentation; availability: Gift Card; promotion code 1 The prices stated on our Website www mythekese.com at the time of your order apply 2. The goods offered at mytheresa.cem aro presented on the Website in the form of digital photographs the actual products. Minor discrepancies between the presentation and the actual products do not gust as a defect in the goods ordered. 3. If you have ordered several items at the same time, the products may be delivered at different limes Sec. 266 BG8 remains unaffected. Shipping charges will be incurred only once in any such case 4. Gift Card 4.1 The Gift Card can be used to purchase any article available on our website - except for additional Gift Cards - prior to its expiration date 4.2 Exchanges or reimbursements of your gift card are only applicable in accordance with the return ai withdrawal rights and conditions. 4.3 The Gift Card is only valid in countries that we ship to in the respective currencies. stated on our website. The Gift Card can only be used in the destination country. determined when purchasing the G Card. 4.4 When purchasing the Gift Card you may choose between sending the Gift Card per email or by regular mail. 4.5 mytheresa.com reserves the right to cancel or block the Gift Card. if deemed necessary due to leg: reasons, for example, in case of loss or misuse of the Gift Card. You will be informed immediately by mytheresa corn in the case of cancelling or blocking the Gift Card. 5. Promotion Code 5.1 Promotion codes have different time periods of validity and are applicable for purchase of any prod available on the website. except additional Gift Cards. To determine the validity period, please refer to the document which contains the promotion code 5.2 Exchanges or reimbursements of promotion codes. which were part of a marketing promotion or wh you may have received on behalf of mythorose coin. aro non-permissible. The disbursement of promotional codes is not permissible outside of the standard return timeframe stated in our terms and conditions. 5.3 mythoresa.com reserves the right to cancel or block the promotion code. if doomed necessary duo legal reasons, for example, in case of loss or misuse of the promotion code. You will be informed immediately by rnythereSe.e0r11 in the case of cancelling or blocking the promotion code. 5.4 Return policy for orders purchased using a promotion code: EFTA_R1_01045072 EFTA02254165 If you make use of legal right of return or our voluntary return policy, you will be reimbursed for the tot amount of the returned items. If you are returning only one of the items from your order. the value of th promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you a returning your complete order. the amount paid will be refunded in full. but tho promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot replaced or refunded § 8 Storage of contract data We store your order data. If you wish to print your order, you may do so by printing out an 'acknowledgment of receipt'. It will appear on your screen once you have submitted your order to us b clicking the "complete purchase" button and your credit card details have boon verified In addition, you will receive an email order confirmation stating all details entered as well as the cancellation template. which can be printed. § 7 Shipping & dispatch 1 Your package will be shipped with either DHL or UPS. depending on the final destination. In Goma. you may choose OHL Standard. DHL Express. UPS Express. or UPS Standard as your preferred shippii method. Mytheresa.com is liable for any potential transport risks. 2. The goods will be ready for dispatch on or after the day following your order. Unless agreed otherwit delivery will be made within 1 to 5 business days to the shipment address specified by customer. depending on the shipment method and place of delivery chosen. If payment in advance was chosen at payment option. the goods will be dispatched only after the full purchase price has been credited to ou account. 3. Deliveries to non•EU destinations 3a) Deliveries to Switzerland Based on experience, deliveries to Switzerland take 1 to 3 business days. Please be aware that we cov the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated include value-added tax as applicable in Switzerland as well as customs and handling charge but are exclusive of German value-added tax. In case of a return, customs duties and handling fees can be refunded only as a voucher. 3b) Deliveries to Japan Based on experience, deliveries to Japan take 2 to 5 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated include value-added tax as applicable in Japan as well as customs and handling charges. but are exclusive of German value-added tax. In case of a return, customs duties and handling fees can be refunded only as a voucher. 3c) Deliveries to the USA Based on experience. deliveries to the USA take 1 to 3 business days. Please be aware that we cover I insurance of the goods and all costs incurred for shipping documents. The product prices as indicated include customs and handling charges. but are exclusive of German value-added tax and US sales tax. EFTA_R1_01045073 EFTA02254166 In case of a return, customs duties and handling fees can be refunded only as a voucher. 3d) Deliveries to the Middle East (GCC including. Bahrain. Kuwait, Oman. Oster. U.A.E. Saudi Arabia) Based on experience, deliveries to the Middle East take 1-4 business days. Please note that we bear tt insurance costs of the merchandise as well as the costs for any accompanying documents. Product prices are shown inclusive of customs duties and handling fees. but exclusive of German sales tax. In case of a return, customs duties and handling fees can be refunded only as a voucher. 3e) Deliveries to Hong Kong Based on experience, deliveries to Hong Kong take 2-4 business days. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents. Product prices are shown inclusive of customs duties and handling fees. but exclusive of German sales tax. In case of a return, customs duties and handling fees can be refunded only as a voucher. 31) Deliveries to Australia Based on experience, deliveries to Australia lake 2-5 business days. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents. Product prices are shown inclusive of customs duties, handling fees. and goods and services lax but exclusive German sales tax. In case of a return, customs duties and handling fees can be refunded only as a voucher 39) Deliveries to Singapore Based on experience, deliveries to Singapore take 2-4 business days. Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents. Product prices are shown inclusive of all taxes and handling fees but exclusive of German sales tax. In case of a return, customs duties and handling fees can be refunded only as a voucher. 3h) Deliveries to mainland China Based on experience, deliveries to mainland China take 2 to 5 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated include value-added tax as applicable in mainland China as well as customs and handling charges, but are exclusive of German value-added tax. In case of a return, customs duties and handling fees can be refunded only as a voucher. Si) Deliveries to other destinations Based on experience. deliveries to countries liable to customs duties take 2 to 5 business days. Please be aware that we cover the insurance of the goods and all costs incurred for shipping documents. The product prices as indicated are exclusive of value-added tax and customs duties, and are also exclusiv of German value-added tax. Please note that DHL will charge all import sales taxes, customs duties an EFTA_R1_01045074 EFTA02254167 handling charges separatcity for each country. For any questions about taxes and duties in your country please e-mail to our Customer Care Team: customercareemvtheresa com. Please riete that you will be responsible for any banking charges as may be incurred in foreign countries. In case of a return. customs duties import sales taxes and DHL handling charges. will not be refunded 4. Shipping charges Destination —Carrier —Shipping coats —Shipping times Gormany —DHL Express —19.00 EUR - 1.2 business da Germany —DHL Standard —5.95 EUR —1.3 business da Gormany —UPS Express —19.00 EUR - 1.2 business da Germany —UPS Standard —5.95 EUR —1.3 business da Munich only —Courier —15.00 EUR —3 hours max. Austria —UPS Express —19.00 EUR - 1.2 business da Austria —UPS Standard —9.00 EUR —1.3 business da Italy —DHL Express ^19.00 EUR —1.3 business da Italy —UPS Standard —13.00 EUR —1.4 business da France —DHL Express —19.00 EUR - 1.2 business da France —UPS Standard —13.00 EUR —2.3 business da Switzorland —DHL Express —25.00 CHF —1.3 business da UK —DHL Express —16.00 GBP - 1.2 business da UK —UPS Standard —10.00 GBP ^1-3 business da USA —DHL Express —25.00 USD ^1-3 business da USA - UPS Express —25.00 USO ^1-2 business da Japan —DHL Express —2.400 JPY ^1-4 business da Middle East —DHL Express —20.00 EUR ^1-4 business da Singapore —DHL Express —25.00 SGD —2-4 business da Hong Kong —DHL Express —200 HKD —2-4 business da China —DHL Express —25.00 EUR —2-4 business da Korea —DHL Express —20.00 EUR —2-4 business da Australia —DHL Express —20.00 AUD •-2-5 business da Netherlands —DHL Express —19.00 EUR —1-3 business da Notherlands —UPS Standard —13.00 EUR —2-3 business da European Union —DHL Express —19.00 EUR -1.3 business da European Union (except Malta and —. .... — UPS Standard 13.00 EUR 2-3 business da Cyprus) Non-EU European countries —DHL Express —34.00 EUR -1.4 business da Other Regions of Europa (AD. GO. IM, _UPS Standard 19.00 EUR 2-4 business da JE. LI. NO) Other deslinstions —DHL Express —20.00 EUR —2-4 business da Courier: 15.00 EUR, only in the Munich municipal area and only if paid by credit card. same day dellyery if ordered by 16:30 h CET, Mondays to Fridays (except public holidays). Shipping charges will be incurred only once for deliveries in instalments. § 8 Payment; default in payment; setoff; right of retention 1. Accepted methods ot payment Please pay for your mythorno 9≤..m order in South Korea by: EFTA_R1_01045075 EFTA02254168 IIIIPayPal Musa Debit Elm aster Card .taster Card Debit ®American Express To change your country of delivery, please click iNf.o.. All payments and credit notes will be handled in the currency chosen for the purchase (see also currencies). 2. Payment using a Gift Card 2.1 When making a purchase using a Gift Card. simply enter the Gift Card code in the designated field checkout. Click on 'add code- in the last stop of the checkout. If the order amount exceeds the Gift Ca balance. please select the payment method with which you wish to cover the remaining amount. If the Gift Card balance exceeds the order amount. you may use the same code for your next purchase. The amount remaining will be available until your credit balance has been used up completely. The disbursement of the remaining Gift Card balance Is not possible. 3. Payment using a promotion code 3.1 When making a purchase using a promotion code. simply enter the promotion code in the designat field at checkout. Click on 'add code' in the last step of the checkout. If the order amount exceeds the promotion code balance. please select the payment method with which you wish to cover the amount remaining. 4. Set-off The customer is barred from a set-off if the counter claim has no legal backing, was not unanimously decided upon. and is not undisputed or if a separate claim for damages is covered in the same sales contract. 5. Right of retention for commercial transactions In mercantile trade. the right to the retention of goods and a service disclaimer by the customer canno be enforced. with the exception of undisputed. legally determined counter claims or claims for damage covered in the same sales contract. § 9 Retention of title The goods delivered remain property of myth 00000 com until full payment has been made. 10 Inquiries, complaints For any inquiries about your order or complaints, please contact our Customer Care Team: email: cu$tomercare56)mvtherosa Gem phone: +-4-9 8-9 1-27-69-5---10-0 fax: +-4.9 8.9 1.27.69.5---2.00 EFTA_R1_01045076 EFTA02254169 § 11 Warranty Claims based on defects in the delivered goods shall be governed by the applicable legal provisions. tc the exception that any claims for damages relating to defects shall be subject exclusively to section t2 below. § 12 Liability 1. We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts I achievement of the contractual purpose at risk or whose fulfilment is essential to the due and proper performance of the contract and whose fulfilment customer could reasonably rely upon (*essential obligation*), shall be limited to foreseeable damage characteristic for the contract. We accept no liabil for any breach by ordinary negligence of contractual obligations which are not essential obligations. 2. Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act. and for damage caused by injury life. limb or health. This shall not entail a reversal of the burden of proof to customer's disadvantage. 3. Any exclusion or limitation of the liability of mvtheresa cont shall extend also to the personal liabilit! its employees. members of staff. representatives and vicarious agents. § 13 Governing law, severability 1. All legal disputes arising out of or in connection with a purchase contract shell be governed exclusively by German law to the exclusion of the UN Sales Convention. 2. If any provision is invalid, nothing in this shall prejudice the validity of the remaining provisions hereof. EFTA_R1_O1O45O77 EFTA02254170