EFTA02266802.pdf

To: Lesley Grof Cc: Bella Klein ; Rich Kahn[ From: uppereastsidebusiness@apple.com on behalf of "Martin O'Brien, Apple Business UES" <uppereastsidebusiness©apple.com> Sent: Thur 1/3/2019 11:27:39 PM Subject: Re: Attn: Martin RE: HBRK Order Hi Lesley - Your order has been submitted to our booking department! You'll receive an Order Acknowledgement email from Apple once your request has been processed. This email will include your itemized quote and an "Order Status" link which you can click to monitor the status of your order as it's processed for shipment. Once your items are ready to deliver you will receive a Shipping Notification email from Apple which will include your tracking number. If you have any questions at all, please feel free to contact the Business Team at Apple UES. T: E: uppereastsidebusiness@apple.com Best Wishes, Martin O'Brien Business Expert A le Upper East Side uppereastsgMbusinesseapple.com www.apple.com/retail/uppereastside Office Hours: M-F, 9am-5pm On Jan 3, 2019, at 5:55 PM, Lesley Groff <z > wrote: Hi Martin.... the order is correct and the shipping address is correct. Please do use the Amex on file ending in thank you for your help. Lesley On Jan 3, 2019, at 5:47 PM, Martin O'Brien, Apple Business UES <uppereastsidcbusiness(kapple.copl> wrote: Hi Lesley - Attached is a quote for the Apple Watch Hermes being ordered for Please review the attached quote to ensure device specs and EFTA_R1_01070894 EFTA02266802 shipping/billing addresses are correct. If everything looks good, woulcy i like us to process the order on the Amex ending in *M? If so, send back approval and our support team will process it. If you'd like to provide alternative payment, please give us a call on Frida between 9am-5pm with payment information (t: ). Any questions or changes to the order, please let me know! Best Wishes, Martin O'Brien Business Expert st Side uppereastsidebusinessicDapple corn www.anple.comketailiunnereastside Office Hours: M-F, 9am-5pm <QUOtC I for HBRK 010319 SSO CC + 2205257729.pdf> On Jan 3 2019 at 11:03 AM, Lesley Groff wrote: Sounds great! thank you so very much. Can you also check on the below watch and let me know if Kathy has received it as of yet.? I have not received a confirmation of delivery yet. 19.Kathy Ruemmler - $1523.16 Address: Size: 40mm Hermes Paris Face Case Color: Silver Case Material: Stainless Steel Band: Hermes Bleu Indigo Swift Leather Double Tour On Jan 3, 2019, at 10:24 AM, Martin O'Brien, Apple Business UES <tippereastSiciehtsincss(i) apple.com> wrote: Hi Lesley - EFTA_R1_01070895 EFTA02266803 Hope the New Year is off to a good start! I reached out to our support team upon my return, however they were out of office until yesterday. They just got back to me and said they are processing the return. Once I have that - I will forward you the return label for M. I'll be in touch by end of day today with next steps. Best Wishes, Martin O'Brien Business Expert el st Side uppereaststdebusiness apple corn www apple.comiretailiumereastside Office Hours: Al-F, gam-5pm On Dec 31, 2018, at 1:04 PM, 1..es1 Groff s wrote: HI Martin...and Happy New Year! I know you are out of the office until Jan. 1. Wanted to let you know would like to return the entire watch and band then reorder the watch and single tour band she wants. We will need a return label for the return and please do reorder the proper one as soon as possible. thanks, Lesley On Dec 28, 2018, at 3:56 PM, Martin O'Brien, Apple Business UES <uppereastsidebusi ness@apple.com> wrote: Hi Lesley - Hope you had a great Christmas! EFTA_R1_01070896 EFTA02266804 I'm just getting back into the office today and seeing this. Sorry that this was ordered incorrectly. It looks like the single tour watch band is no longer available, otherwise I'd say we could just make a swap through a retail store. So, in this case, we would have to submit for a return of the original watch (double tour) and a purchase of the new watch (single tour). There is a 4 week ship time on this model. Let me know if would still like to continue with the return/purchase and I'll help you get everything coordinated. Note: I'll be 000 Monday, but will be sure to followup on Tuesday, 1/1/19. Best Wishes, Martin O'Brien Business Expert st Side uopereastsidebusinessOapple corn www apple com/retarl/uppereastside Office Hours: M-F, 9arn-5pn; On Dec 26, 2018, at 6:12 PM, Lesley EFTA_R1_01070897 EFTA02266805 Groff wrote: Hello Martin and hope you had a Merry Christmas! We receive d a Herme watch and band for (#22 on the spread sheet) but the band is not what she wanted . I see I ordere d it origina uy correct (Single tour) but somew here along the line it became EFTA_R1_01070898 EFTA02266806 a Double Tour band... and I did not catch it. So sorry. May we return the bordea ux/Ros e Extrem c/rosc Azalee Swift Leathe r Double Tour and get the Bordca ux/Ros Extrem e Rose Azalee Swift Leathe r Single Tour instead ? Do you need the watch and band returne EFTA_R1_01070899 EFTA02266807 d or can we just return the band? Please let me know how to proceed. Sony for the trouble. Thanks. Lesley EFTA_R1_01070900 EFTA02266808