EFTA02260623.pdf

To: From: Natalia Molotkova Sent: Fri 10/12/2018 3:24:41 PM Subject: Exchange Tickets to Paris for IMI= Title: American Express ® Other option will be switch premium economy to economy - I bet they will find person who wants to move up. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST thank you! I am hoping she can it at the airport...for sure we did t to screw around with the tickets to where was left without one. I will have go to ticket counter and request a seat in premium economy...maybe they will just give to her...who knows...or they sit apart ..maybe switch seats in the middle of the ride! I will let them hash it out Lesley, you know, sometimes it happens - higher cabin category could be cheaper than coach (premium economy or sometimes business), all depends what type of fare left, what is the best combinable fare. That is what happened with Air France flight - premium economy fare was lower "o h. Agent, who did exchange, called Air France, and was told in theory we can book in coach, but to get the fare back, we have to send request to AF fro pricing and it might take up to 48 hours (so respon mi ht not be back with fare before her departure and she ended up without ticket). And book in premium economy it is additional $807.00 on top what you paid. So, may be when they at the airport and premium economy still available from NYC to Paris, Air France (operating carrier is Air France, even if ticket issued on Delta's stock). can just move her to premium economy for small fee? No guarantee, but I do see 4 seats for sale in premium economy cabin available now. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST EFTA_R1_01057836 EFTA02260623 thanks Let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST very long and unpronounceable ! BTW, the gal I had been speaking with could not help me get the 2 of them in economy....sheirged why, but I am still confused. If anyone is gong to sit in premium economy, it should be ...but I don't want to pay an extra $950 to do it...I would re II like them both in economy... Republic of Lithuania P#. Birthday: Date P Expires: What is last name for Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST I am just noticing you have in coach class and in premium economy...is it possible to put them both in coach class? if not, then we need to put them both in premium economy...they should sit together on the plane...possible? EFTA_R1_01057837 EFTA02260624 Thank you for your email. I am currently out of the office. Excellent! thank you! Good Afternoon Ms. Grof, As advised, both tickets have been sent over to our Ticketing Department to be exchanged. Upon receipt, please review them and if any changes are necessary, please don't hesitate to let us know. Have a great day. Linda King ARM/ATL From Centurion Support on behalf of your Relationship Manager, Natalia Molotkova Thank you for your email. I am currently out of the office. Hello! Please do issue both tickets as advised below. Greatly appreciate all your help! Sent from my iPhone Good Afternoon Ms. Grof, It was a pleasure speaking with you earlier. I wanted to make you aware of something on IM ii s ticket before processing the exchange. dvised, I voided the one-way ticket issued October 9th. I also checked to see if it were possible to exchange the original return flight for the new flight and it is. So I wanted to provide you the amount of the additional collection and once again, get your authorization to move forward. By exchanging this ticket, you will not have to keep up with a pending credit with the Airline. I can exchange this ticket for the new flight for an additional $48.00 that will be billed to the American Express Card. The ticket will remain non- refundable with a $173.00 Airline Penalty for any changes, plus any fare difference. By exchanging this one-way, you save a considerable amount of money versus purchasing a brand new ticket. Here is the flight information for Delta 1015 14OCT S New York Kennedy-JFK 15OCT - Coach Class Operated by Air France Charles DeGaulle-CDG 655P 815A Arrive Please reply to this email and authorize moving forward with this exchange, since this was EFTA_R1_01057838 EFTA02260625 not what we discussed over the phone. And just to confirm the exact amount of exchange, there will be an additional $913.20 collected and billed to the American Express Card. Again, this reservation does remain non-refundable and has a $173.00 Airline Penalty for any changes plus any fare difference. Below is the flight information for Air France 7 14OCT S New York Kennedy-JFK Arrive 15OCT - Premium Economy Air France 1146 15OCT M Charles DeGaulle-CDG - Coach Class Lot Polish 779 15OCT M Warsaw-WAW - Coach Class Operated by Regional Jet OU Charles DeGaulle-CDG Warsaw-WAW Vilnius-VNO 655P 815A 935A 1150A 115P 320P Your response is required to complete this reservation. Prices and availability are subject to change. Have a good day. Linda King ARM/ATL From Centurion Support on behalf of your Relationship Manager, Natalia Molotkova Pnvacy Statement I Visit the Centurion Card websito To lean more about e-mail security or report a suspicious e-mail, please visit us at a meric 3 he X1:5 FOSS comiphrshrng. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the ,' only remedy for any Claims rotating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note pronto and preference data for servicing purposes. 1 `1 EFTA_R1_01057839 EFTA02260626