EFTA02266854.pdf

To: Martin O'Brien, Apple Business UES[uppereastsidebusiness@apple.com] From: Lesley Groff Sent: Thur 1/3/2019 11:29:55 PM Subject: Re: Attn: Marlin RE: HBRK Order Super. Thanks Sent from my iPlionc On Jan 3, 2019, at 6:27 PM, Martin O'Brien, Apple Business UES <jppereastsidebusiness(Aapple.cont> wrote: Hi Lesley - Your order has been submitted to our booking department! You'll receive an Order Acknowledgement email from Apple once your request has been processed. This email will include your itemized quote and an "Order Status" link which you can click to monitor the status of your order as it's processed for shipment. Once your items are ready to deliver you will receive a Shipping Notification email from Apple which will include your tracking number. If you have any questions at all, please feel free to contact the Business Team at Apple UES. T: E: uppereastsidebusiness(&apple.com Best wishes, Martin O'Brien Business Expert st Side uppereastsidebusiness@apple corn www apple com/retalltuppereastside Office Hours: M-F, 9am•5pm On Jan 3, 2019, at 5:55 PM, Lesley Groff <a> wrote: Hi Martin....the order is correct and the shipping address is correct. Please do use the Amex on file ending in 14009! thank you for your help. Lesley EFTA_R1_01070964 EFTA02266854 On Jan 3, 2019, at 5:47 PM, Martin O'Brien, Apple Business UES <uopereastsidebusiness@apple.com> wrote: Hi Lesley - Attached is a quote for the Apple Watch Hermes being ordered for M. Please review the attached quote to ensure device specs and shipping/billing addresses are correct. If everything looks good, would you like us to process the order on the Amex ending in •14009? If so, send back approval and our support team will process it. If you'd like to provide alternative payment, please give us a call on Friday be n m-5pm with payment information (t: ). Any questions or changes to the order, please let me know! Best Wishes, Martin O'Brien Business Expert st Side uppereastsidebusiness@apple corn WWW apple.com/retail/uppereastside Office Hours: M-F, 9am•5pm <Quote I for HBRK_010319_SSO_CC + 2205257729.pdf> On Jan 3 2019 at 11:03 AM, Lesley Groff wrote: Sounds great! thank you so very much. Can you also check on the below watch and let me know if Kathy has received it as of yet.? I have not received a confirmation of delivery yet. 19.Kathy Ruemmler Address: Size: 40mm Hermes Paris Face $1523.16 EFTA_R1_01070965 EFTA02266855 Case Color: Silver Case Material: Stainless Steel Band: Hermes Bleu Indigo Swift Leather Double Tour On Jan 3, 2019, at 10:24 AM, Martin O'Brien, Apple Business UES <uopereastsidebusiness@apple.c om> wrote: Hi Lesley - Hope the New Year is off to a good start! I reached out to our support team upon my return, however they were out of office until yesterday. They just got back to me and said they are processing the return. Once I have that - I will forward you the return label for-. I'll be in touch by end of day today with next steps. Best Wishes, Martin O'Brien Business Expert Appl_e4lpper_East Side uonereastsidebusinesseaoole corn WWW aPole.com/retailfuppereastside Office Hours: M-F, 9am-5pn7 On Dec 31, 2018, at 1:04 PM, Lesley Groff wrote: HI Martin...and Happy New Year! I know you are out of the office until Jan. I. Wanted to let you know would like to return the entire watch EFTA_R1_01070966 EFTA02266856 and band then reorder the watch and single tour band she wants. We will need a return label for the return and please do reorder the proper one as soon as possible. thanks, Lesley On Dec 28, 2018, at 3:56 PM, Martin O'Brie n, Apple Busine ss UES <gpzr castsid ebusine ss@ap ple.co m> wrote: Hi Lesley - Hope you had a great Christmas! I'm just getting back into the office today and seeing this. Sony that this was ordere d incorre ctly. EFTA_R1_01070967 EFTA02266857 It looks like the single tour watch band is no longer availab le, otherw ise I'd say we could just make a swap throug ha retail store. So, in this case, we would have to submit for a return of the origina I watch (doubl e tour) and a purcha se of the new watch (single tour). There is a 4 week ship time on this model. Let me know if. would still like to continue with the return/ purcha se and I'll help you get EFTA_R1_01070968 EFTA02266858 everyth ing coordi nated. Note: I'll be OOO Monday, but will be sure to follow up on Tuesda y, 1/1/19. Best Wishes, Martin O'Brien Business Expert el st Side uppereastsidebusiness@aonle.com www.apple.com/retail/uppereastside Offko Hours: 9stn- On Dec 26 2018 at 6:12 PM, Lesley Groff wrote: Hello Martin and hope you had a Merry Christmas! We received a Hermes watch and band for (#22 on the spread sheet) but the band is not what she wanted. I see I ordered it originally correct (Single tour) but somewhere along the line it became a Double Tour band...and I did not catch it. So sorry. May we return the bordeaux/Rose Extreme/rose Azalee Swift Leather Double Tour and get the Bordeaux/Rose Extreme Rose Azalee Swift Leather Single Tour instead? Do you need the watch and band returned or can we just return the band? Please let me know how to proceed. Sorry for the trouble. Thanks. Lesley EFTA_R1_01070969 EFTA02266859