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Case 18-2868, Document 278, 08/09/2019, 2628230, Page276 of 648 in the period of the LOA to which the Club employee is otherwise entitled for their own serious illness. (o) The rolling 12-month period in which the 12 weeks of LOA entitlement occurs is a "rolling" 12-month period measured backwards from the date an employee uses a family or medical LOA. Exception Approval: Questions concerning this policy should be directed to the Human Resources Manager. GRIEVANCE PROCEDURE The Club recognizes that employees may have questions or problems concerning the Club's policies and procedures. In order to encourage employees to voice these concerns and try to solve the questions or problems that may arise, we have a formal problem solving procedure. Please follow these steps: Step 1: You should first request to meet with your immediate supervisor (the person you report to directly). The supervisor will listen and investigate the problem with the intention of finding an agreeable solution for those concerned. In order to facilitate a fair and timely solution, you must contact your supervisor within three days MAR-A-LAGO 0222