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Case 18-2868, Document 283, 08/09/2019, 2628241, Page452 of 883 Non-refereed Articles Jansen, B. J., Riedt, R., and Turner, J. (2002) Hitting the moving technology target, SIGNAL: International Journal of AFCEA. 56(80), 65. Schmoyer, T. and Jansen, B. J. (2001) Personalized computer interaction improves customer service, SIGNAL: International Journal of AFCEA. 55(9), 63-65. Jansen, B. J. and Spink, A. (2000) Methodological approach in discovering user search patterns through Web log analysis, Bulletin of the American Society for Information Science and Technology. 27(1), 15-17. Jansen, B. J., Spink, A., Bateman, J., and Saracevic, T. (1998) Real life information retrieval: A study of user queries on the Web, SIGIR Forum. 32(1), 5 -17. 128. Crow, D. and Jansen, B. J. (1998) Seminal works in computer human interaction, SIGCHI Bulletin. 30(3), 24-28. Jansen, B. J. (1998) The graphical user interface: An introduction, SIGCHI Bulletin. 30(2), 22-26. Manuscripts Accepted for Publication Liu, Z., and Jansen, B. J. (forthcoming) Predicting the Response Rate in Social Question and Answering on Sino Weibo. Information Processing & Management. Liu, Z., and Jansen, B. J. (forthcoming) /dentifying the Desire to Help: Predicting User Willingness for Knowledge Sharing in Social Question and Answer. \|nformation Processing & Management. Manuscripts Submitted for Publication Mukherjee, P. and Jansen, B. J. (under review) Brand Conversing and Brand Searching: A Temporal Analysis of Social Media and Search Concerning Super Bowl 2015 Commercials. Internet Research. Refereed Conference Proceedings Brown, A., Lush, B., and Jansen, B. J. (under review) Pixel Efficiency Analysis: A Methodology for Quantitative Web Analytics for Academic Library and Other Non-commercial Websites. The First International Conference on Information Systems and Applications (ICISA2016), Manama, Kingdom of Bahrain. 17-18 Nov. 51