EFTA02323510.pdf

From: Sent: Sunday, August 7, 2011 2:36 PM To: Bella Klein Subject: Re: Personal Security Key Reset I don't think it's saying the card is i=valid, I think it's saying the security code is no longer valid and needs t= be reset. r :. On Aug 7, 2011, at 4:22 PM, Bella Klei wrote: =div> Just read this email, the car= isn't working anymore. Will call on Monday for a new one and wil= contact you in regards the address to forward it to. Txs =ent from my iPhone Begin forwarded message: From: American Express <AmericanExpress@email2.americanexpress.com<=a> <mailto:AmericanExp=ess@email2.americanexpress.com» Date: August 7, 2011 4:32:50 AM EDT To: <mailto:bellaklein@me.com> bellaklein@me.com <mailto:bellaklein@me.com> Subject:<=b> Personal Security Key Reset Reply-To: American Express &=t; <mailto:AmericanExpress@email2.americanexpress.com> AmericanExpress@email2.am=ricanexpress.com> Personal Sec=rity Key Reset <http://www208.americanexpre=s.com/axp/bu_logos/2008/bluebox.gif> For your security: Dear Cardmember, We are writing to inform you that the P=rsonal Security Key "Mother's Birthday" you selected for your Card account e=ding in 34009 was entered incorrectly during a recent servicing request and= as a result, is no longer valid. This email has been sent to safeguard yo=r American Express Card Account against any unauthorized activity, and for y=ur security, you must reset your Personal Security Key. EFTA_R1_01238248 EFTA02323510 As a reminder, this is not the password=associated with your User ID when you log in to <http://www.ameri=anexpress.com> www.americanexpre=s.com <http://www.americanexpress.com> , but rather the unique Personal Security Key you selected whe= you activated your Card. We ask for your unique Personal Security Key when=you call American Express to validate your identification and to allow us t= securely and promptly service your requests. To reset your Personal Security Key, pl=ase call the Personal Security Key Reset Line at 1-888-654-0019, 24 hours a=day, 7 days a week, from your home phone. Your Personal Security Key appli=s to all of your American Express Card accounts where you are the Basic Car=member. If you have already updated your Person=l Security Key, please disregard this message. We value your membership with us and ta=e the security of your account very seriously. Thank you for using your Am=rican Express® Card. Sincerely, American Express Custome= Service Account Ending: 34009 <http://www208.americanexpress.com/axp/cardar=/2008/img_centurion.gif> Contact Customer Service <https://www.americanexpress.c=m/messagecenter> <http://www.americanexpress.=om/privacy> I Add Us to Your Addr=ss Book <http://www.americanexpress.com/Trac=ing?mid=B32CAS2011080604421000035682&msrc=TMPLT- AG&url=http%3=%2F%2Fwww212.americanexpress.com%2Fdsmlive%2Fdsm%2Fdom%2Fus%2Faddustoyourad=ressboo k.do%3Fvgnextoid%3D46c001cc1e6Sb110VgnVCM100000defaad94RCRD> Your Cardmember information is included in the upper=right corner to help you recognize this as a customer service e- mai= from American Express. To learn more about e-mail security or rep=rt a suspicious e-mail, visit us at americanexpress.com/phishing <http://www.americanexpress.c=m/Tracking?mid=B32CAS2011080604421000035682&msrc=TMPLT- AG&url==ttp%3A%2F%2Fwww212.americanexpress.com%2Fdsmlive%2Fdsm%2Fdom%2Fus%2Fen%2Ffr=udprotectionc enter%2Ffraudprotectioncenter_identifytheft.do%3Fvgnextoid%3Db=c75c5d66a4c110VgnVCM100000defaad94RCRD> . We are=unable to answer replies to this email. You may contact us, securely using t=e customer service link above. © 2011 American Express Company. All rights res=rved. CASEUPSW0001001 2 EFTA_R1_01238249 EFTA02323511 <http://www.americanexpress.comiTracking=mid=832CAS2011080604421000035682&msrc=TMPLT-AG> 3 EFTA_R1_01238250 EFTA02323512