EFTA02329332.pdf

From: tyogh.concierge@hyatt.com Sent: Tuesda , September 27, 2016 5:17 AM To: Cc: tyogh.grandclub@hyatt.com; tyogh.concierge@hyatt.com Subject: RE: Picture you requested 2 of 2 Dear Ms. Groff, Good afternoon from Tokyo. Thank you very much for waiting for our reply regarding payment at Tawaraya Ryokan. Please be kindly informed that we were able to talk with the person who is in charge at Tawaraya today. They have misunderstood and though that Ms. Shuliak's boss is going to go directly to Tawaraya to make the payment directly in person. Also they thought that will be done during Ms. Shuliak and Ms. stay before their check out. Then we asked them if they accept payment by credit card number or credit card document without his visiting them. However we are very sorry to inform you that we were advised that Mr. needs to bring his credit card to pay charges to Tawaraya. They need the actual credit card and do not accept charges though documents or by credit card number. Please be kindly informed that it may be smoother and easier for Ms. Shuliak and Ms. to settle with their own credit card upon check out. If you have any questions or if we could be of any assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, EFTA_R1_01257952 EFTA02329332 Emiko Sato(Ms.) Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8839 DIRECT + 81 3 4333 8123 FAX tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com> tokyo.grand.hyatt.com Think before you print: Please consider the environment before printing this email. 2016 Travel + Leisure —10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <https://www.facebook.com/GrandHyattTokyo> <https://twitter.com/grandhyatttokyo> <https://instagram.com/grandhyatttokyo/> <http://restaurants.tokyo.grand.hyatt.com/news/terrace.html> 2 EFTA_R1_01257953 EFTA02329333 From: Lesley Groff [mailto Sent: Sunday, September 25, 2016 11:33 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Thank you for all of your help! We can certainly wait for you to speak with them on Tuesday...appreciate it. Lesley On Sep 25, 2016, at 3:59 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com» wrote: Dear Ms. Groff, Good afternoon from Grand Hyatt Tokyo. Thank you very much for your inquiry regarding payment at Tawaraya Ryokan for Ms. Shuliak and Ms. M. We talked to Tawaraya Ryokan regarding the payment and we have been informed they have the information "Ms. Suliak's boss will pay for their stay at Tawaraya Ryokan", but no further detail can be obtained today since the person who is in charge was away today and tomorrow. It seems they are now proceeding the payment arrangement but not completed yet, so please let us talk to them again on Tuesday directly with the person who cares about Ms. Shuliak's stay. 3 EFTA_R1_01257954 EFTA02329334 Thank you in advance for your kind understanding and patience. In the meantime, should you have any queries or need further assistance, please feel free to contact us anytime. Thank you very much. Yours sincerely, Ryota Asano Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106.0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8839 DIRECT + 81 3 4333 8123 FAX tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com> tokyo.grand.hyatt.com <x-msg://27/tokyo.grand.hyatt.com/> <image001.gif> Think before you print: Please consider the environment before printing this email. 2016 Travel + Leisure —10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel 4 EFTA_R1_01257955 EFTA02329335 Follow us on: <image002.png> <https://www.facebook.com/GrandHyattTokyo> <image003.png> <https://twitter.com/grandhyatttokyo> <image004.png> <https://instagram.com/grandhyatttokyo/> <image005.jpg> <http://restaurants.tokyo.grand.hyatt.com/news/terrace.html> ifi A: Lesley Groff < <rnailto: > B 2016$911 24 B 22:59 95t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak; Amex Centurian Travel 4Z: Fwd: Tawaraya Hotel Confirmed! Sept 26.Oct 1 KARYNA SHULIAK Hello concierge again...here is our confirmation of Tawaraya hotel ....we were under the impression the Tawaraya had the Amex as well...Please do know we wish all charges for the Tawaraya and any and all incidentals to go on the Amex on file ending in Thank you... Lesley Begin forwarded message: N± A: Lesley Groff < 2016$9n 24 B 22:25 Vg5t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak 4$: Re: Picture you requested 2 of 2 <mailto: Hello Saori. I understand from Karyna the hotel they are to stay in in Kyoto is in need of the American Express credit card you have on file for them ending in She says you have kindly offered to help with the situation. Please 5 EFTA_R1_01257956 EFTA02329336 know we want all charges including their stay at the Tawaraya hotel in Kyoto on this credit card. Please let me know if there is anything else you require. On another note I suggested if it is easier perhaps Karyna just use her own American Express credit card she has with her. Whatever is best. I am at your service. Thank you, Lesley Sent from my iPhone On Sep 19, 2016, at 9:05 PM, TYOGH-Shared MB-Reservation ayogh.reservation@hyatt.com <mailto:tyogh.reservation@hyatt.com» wrote: Dear Ms. Groff, Thank you for your mail. We have received the credit card accordingly. We will charge all expenses for Ms. Shuliak and Ms. MI to the provided credit card. Should you require any further assistance, please contact us at any time. With best regards, Saori Segawa Reservations Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8800 DIRECT + 81 3 4333 8500 FAX 6 EFTA_R1_01257957 EFTA02329337 tyogh.reservation@hyatt.com <https://mail.hyattoffice.com/owaityogh.reservation@hyatt.com/redir.aspx?C=dZIdALCCYki_Q- TNjjkvebrivhlyAE9Ellz8BQUeb93gu3Ac9c0RSQFH- OdlcBsKBWXUelP0HyM.&URL=mailto%3atyogh.reservationcY040hyatt.com> From: Lesley Groff [mailto Sent: Tuesday, September 20, 2016 12:39 AM To: TYOGH-Shared MB-Reservation Cc: Karyna Shuliak Subject: Re: Picture you requested 2 of 2 <mailto >j I have just sent you a copy of the back of the signed American Express card...please do confirm receipt and let me know if there is anything else you require On Sep 18, 2016, at 9:01 PM, TYOGH-Shared MB-Reservation <tyogh.reservation@hyatt.com <mailto:tyogh.reservation@hyatt.com> wrote: Dear Ms. Groff, Thank you so much for your prompt response. We will wait to receive your message. If you need any further assistance, please feel free to contact with us. Sincerely, Miwako Nagano (Ms) Grand Hyatt Tokyo, Reservation EFTA_R1_01257958 EFTA02329338 From: Lesley Groff [mailto Sent: Sunday, September 18, 2016 9:25 PM To: TYOGH-Shared MB-Reservation Subject: Re: Picture you requested 2 of 2 <mailto >j ah! you are right...we will get a new signed picture of the back of the card...thank you! On Sep 18, 2016, at 5:41 AM, TYOGH-Shared MB-Reservation <tyogh.reservation@hyatt.com <mailto:tyogh.reservation@hyatt.com» wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo, Room Reservation! Thank you very much for sending us the credit card authorization form and pictures, we surely received. However, we are very afraid to inform you that the picture of back side you sent us is invalid since there is no signature. Please kindly be informed that a signature (same signature as the one on the authorization form) is necessary on the back side of credit card. appreciated. Could you kindly resend us the picture? We are very sorry for this inconvenience, but your kind understanding is highly Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi 8 EFTA_R1_01257959 EFTA02329339 Reservation Grand Hyatt Tokyo From: Lesley Groff [mailto <mailto > 1 Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak; IM; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna Shuliak & Details I have just sent you 2 emails with the pictures of the front and back of the CC as you requested. Please confirm receipt Yes, please use this card for ALL charges (train, hotel, food, car, drinks...everything) Please do let me know if there is anything else you require. Thank you, Lesley On Sep 17, 2016, at 2:25 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com» wrote: Dear Ms. Groff, Thank you very much for your reply and sending us credit card form. We surely understand that we can charge to the card for all charges. We are sorry for asking you however please kindly confirm us about "All Charges". 9 EFTA_R1_01257960 EFTA02329340 Can we use the card for all room charges and any other incidental charges such as train fare, car fare, food, drinks if they charge to room? Lastly, please be kindly informed that we also kindly ask for pictures/ copies of both sides of the card. We feel sorry for keep chasing you to ask for these documents since local credit card company requires for charge, Please feel free to contact for any questions and any further assistance. We are looking forward to receiving card pictures/ copies. Thank you very much for your kind understanding and assistance. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo From: Lesley Groff [mailto <mailto > 1 Sent: Saturday, September 17, 2016 1:24 AM To: TYOGH-Shared MB-Concierge Cc: Karyna Shuliak;--; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna Shuliak & Details Hello Mr. Takashi, thank you so very much for your response. Your Credit Card Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to this card... 10 EFTA_R1_01257961 EFTA02329341 Once Karyna and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets ...they would like help with tours and things to do as well! Thank you, Lesley On Sep 16, 2016, at 6:01 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com» wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo. Thank you very much for your email. We are happy to arrange airport transfer and any transportation arrangements for Ms. Shuliak and Ms. M. CAR Arrangement We are pleased to confirm arrival car from Narita Airport to Grand Hyatt Tokyo. Kindly find the attached PDF for the confirmation. We are also pleased to provide you estimated car fare for between Grand Hyatt Tokyo and Tokyo station. It will be about 20,000JPY include escort and pick up to/at platform of Tokyo station. TRAIN Information Please be kindly informed that we are of course happy to arrange train tickets for them. Please be kindly informed regarding train tickets that the tickets is unable to be reserved in advanced and need to be purchased at JR ticket counter directly. 11 EFTA_R1_01257962 EFTA02329342 Then, if you kindly let us know time preferences and Credit Card Authorization form with Both side card copies, we are pleased to assist you to purchase train tickets before your arrival. Kindly find the attached PDF for blank of the form with this email. -Credit Card authorization form with the card holder's signature -Copy or Picture for both side of the card (with the signature on back side) Please kindly send it us back after filled out the form via email or fax. We are also happy to arrange train tickets after their arrival since we have a few more days. In this case, all train fare can be charged to their room account instead of sending us card documents. Please be kindly informed regarding the bullet train/ Shinkansen between Tokyo and Kyoto. The bullet train runs almost every 10 to 20 minutes and takes about 2 hours 20 minutes. Kindly find train schedules around 10:00am to 11:00am for each way as below. September 26, Monday TOKYO KYOTO Nozomi# 21 9:30 AM 12 EFTA_R1_01257963 EFTA02329343 >>> 11:50 AM Nozomi# 219 9:40 AM >>> 11:58 AM Nozomi# 105 9:50 AM >>> 12:08 PM Nozomi# 317 9:53 AM 12:14 PM Nozomi# 221 10:00 AM 12:17 PM Nozomi# 23 10:10 AM >>> 13 EFTA_R1_01257964 EFTA02329344 12:25 PM Nozomi# 223 10:20 AM 12:38 PM Nozomi# 25 10:30 AM >>> 12:50 PM Nozomi# 323 10:40 AM >>> 12:58 PM Nozomi# 107 10:50 AM >>> 1:08 PM Nozomi# 225 11:00 AM >>> 1:17 PM 14 EFTA_R1_01257965 EFTA02329345 Nozomi# 27 11:10 AM 1:25 PM Nozomi# 281 11:23 AM >>> 1:38 PM Nozomi# 29 11:30 AM >>> 1:50 PM Nozomi# 109 11:50 AM >>> 2:08 PM Nozomi# 227 12:00 PM >>> 2:17 PM 15 EFTA_R1_01257966 EFTA02329346 October 1, Saturday KYOTO TOKYO Nozomi# 118 9:36 AM >>> 11:53 AM Nozomi# 314 9:39 AM >>> 11:56 AM Nozomi# 120 9:45 AM 12:03 PM Nozomi# 6 9:53 AM >>> 16 EFTA_R1_01257967 EFTA02329347 12:13 PM Nozomi# 316 10:02 AM 12:20 PM Nozomi# 122 10:05 AM >>> 12:23 PM Nozomi# 8 10:18 AM >>> 12:33 PM Nozomi# 220 10:26 AM >>> 12:43 PM Nozomi# 150 10:29 AM >>> 12:50 PM 17 EFTA_R1_01257968 EFTA02329348 696LSZLOLenfla 9i St!wozoN lAld EE:T «< NV ST:IT bT tOtoozoN Old EZ:T «< LAW SO:IT ZZZ tOwozoN Old ET:T «< £S:OT ZT willozoN Old £0:T «< WV SISOT ZST #RuozoN Wel ES:ZT «< INV 9E:0T OT #!wozoN EFTA02329349 330 11:26 AM >>> 1:43 PM Nozomilt 332 11:29 AM >>> 1:50 PM Nozomil$ 124 11:36 AM >>> 1:53 PM Nozomitt 16 11:53 AM >>> 2:13 PM Fare: Regular class: 14,1101PY Green class: 18,690:WY *Green class has wider and larger leg space than Regular class *per person and one way 19 EFTA_R1_01257970 EFTA02329350 *8% hotel service charge + 8% tax will be on top of the amount *train tickets cannot be refunded and cancelled once we arranged Please feel free to contact us for any questions and any further assistance. We are looking forward to hearing from you and assisting you. Thank you very much. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106.0032 Japan + 81 3 4333 1234 TELEPHONE + 81 3 4333 8839 DIRECT + 81 3 4333 8123 FAX tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com> tokyo.grand.hyatt.com <http://tokyo.grand.hyatt.com/> <image001.gif> Think before you print: Please consider the environment before printing this email. 20 EFTA_R1_01257971 EFTA02329351 2016 Travel + Leisure —10 Best Hotels in Tokyo 2016 Trip Advisor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <image002.png> <https://www.facebook.com/GrandHyattTokyo> <image003.png> <https://twitter.com/grandhyatttokyo> <image004.png> <https://instagram.com/grandhyatttokyo/> cimage005.jpg> <http://restaurants.tokyo.grand.hyatt.com/news/terrace.html> From: Lesley Groff [mailto <mailto >1 Sent: Friday, September 16, 2016 12:29 AM To: TYOGH-Shared MB-Concierge; Karyna Shuliak;IMI Cc: Bella Klein Subject: Karyna Shuliak & Details Hello Concierge! I wanted to pass along the flight details for Karyna Shuliak and M l Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/11am...and a return on Oct 1st around 10/ham? Might your hotel be able to take them to the train on Sept. 26th and pick them up on Oct. 1st? Karyna and are cc'd on this mail... Thank you in advance for all of your help! Lesley Flight Information 21 EFTA_R1_01257972 EFTA02329352 Date 21 Sep 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 3 X Business Class Origin New York, John F Kennedy International Destination Tokyo, Narita International Airport Departing 09:30 AM Arriving 12:40 PM / 22 Sep 2016 Departure Terminal Terminal 1 Arrival Terminal Terminal 2 Estimated Time 14 Hrs 10 Mins Stops Non-stop Seats 22 EFTA_R1_01257973 EFTA02329353 10D, 10G Confirmed Wednesday 05 Oct 16 Flight Information Date 05 Oct 2016 Airline Japan Airlines Airline Record Locator Flight/Class A 4 X Business Class Origin Tokyo, Narita International Airport Destination New York, John F Kennedy International Departing 06:25 PM Arriving 06:20 PM Departure Terminal Terminal 2 Arrival Terminal Terminal 1 Estimated Time 23 EFTA_R1_01257974 EFTA02329354 12 Hrs 55 Mins Stops Non-stop Seats 2D, 2G Begin forwarded message: From: "Jeskewitz, Jeannine" leskewitz@pritzkerorg.com <mailto:jjeskewitz@pritzkerorg.com» Subject: RE: Jeffrey -Again re Grand Hyatt! Date changes... Date: September 15, 2016 at 11:06:42 AM EDT To: 'Lesley Groff' < <mailto > > Cc: "tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com> " <tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com» Dear Lesley, Karyna and are all set at the Grand Hyatt Tokyo. Below are their confirmations. And the Concierge's contact detail is also below and I've copied them here on this email. The concier e team are all able to assist. Best to email as someone is always covering the account. Kindly let them know Karyna and flight details so the hotel is prepared for their arrival. All my best, Jeannine 24 EFTA_R1_01257975 EFTA02329355 Confirmation Number Name Ms Karyna Shuliak and Ms Arrival Thursday, September 22, 2016 Departure Monday, September 26, 2016 Room Type Grand Executive Suite Twin and Grand Club Room King - connecting room Room Rate 31,600 . .IPY for double occupancy per night *subject to 15% service charge, 8% consumption tax, 1.2% tax on service charge, and 200JPY accommodation tax per person Confirmation Number Name Ms Karyna Shuliak and Ms Arrival 25 EFTA_R1_01257976 EFTA02329356 Saturday, October 01, 2016 Departure Wednesday, October 05, 2016 Room Type Grand Executive Suite Twin and Grand Club Room King - connecting room Room Rate 35,800 *JPY for double occupancy per night *subject to 15% service charge, 8% consumption tax, 1.2% tax on service charge, and 200JPY accommodation tax per person Our Concierge's direct phone number is +81 3 4333 8839, alternatively our hotel's main number is +81 3 4333 1234. tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com> The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. <Billing Authorization Form TYOGH.pdf><0922 Ms. Karyna Shuliak Ms. NM Hire Car Confirmation NRT-GHT.PDF> 26 EFTA_R1_01257977 EFTA02329357 The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. 27 EFTA_R1_01257978 EFTA02329358 The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. 28 EFTA_R1_01257979 EFTA02329359