EFTA02329372.pdf

From: Lesley Groff < Sent: Tuesday, September 27, 2016 11:14 AM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 Agr=e. They will pay with the credit cards of their own. Very much appreciate y=ur efforts in helping us. Lesley Sent from my=iPhone On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge=<tyogh.concierge@hyatt.com<=a» wrote: <mailto:tyogh.concierge@hyatt.com> Dear Ms. Groff,=/span> </=> Good afternoon from Tokyo.=o:p> Thank you very much for wa=ting for our reply regarding payment at Tawaraya Ryokan.<=p> </=> Please be kindly informed t=at we were able to talk with the person who is in charge at Tawaraya today.=o:p> They have misunderstood an= though that Ms. Shuliak's boss is going to go directly to Tawaraya=to make the payment directly in person. Also they thought that wil= be done during Ms. Shuliak and Ms. stay before their check=out. </=> Then we asked them if they=accept payment by credit card number or credit card document without his vi=iting them. However we are very sorry t= inform you that we were advised that Mr. needs to bring his credit=card to pay charges to Tawaraya. They need the actual credi= card and do not accept charges though documents or by credit card number.<=:p> </=> Please be kindly informed t=at it may be smoother and easier for Ms. Shuliak and Ms. to settle wi=h their own credit card upon check out. EFTA_R1_01258078 EFTA02329372 </=> If you have any questions o= if we could be of any assistance, please feel free to contact us anytime.<=:p> Thank you very much.<=o:p> </=> </=> Yours sincerely, Emiko Sato(Ms.)<=span> Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japa= + 81 3 4333 1234 TELEP=ONE</=> + 81 3 4333 8839 DIREC= + 81 3 4333 8123 FAX</=> tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com> tokyo.grand.hyatt.com cimage001.gif>4=pan> Think before you print: <=span>Please consider the environment before printing this email. 2016 Travel + Leisure — 1= Best Hotels in Tokyo 2016 Trip Advisor — Certi=icate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan<=span> 2015 Michelin Guide Tokyo —=Five Pavilion Luxury Hotel <image004.png> <image0=5.jpg> <http://restaurants.tokyo.grand.hyatt.co=/news/terrace.html> 2 EFTA_R1_01258079 EFTA02329373 </=> </=> From: Lesley Groff [mai=to:lesley.jee@gmail.com <mailto Sent: Sunday, September 25, 2016 11:33 PM To: TYOGH-Shared MB-Concierge Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak Subject: Re: Picture you requested 2 of 2 > Thank you for all of your help! &=bsp;We can certainly wait for you to speak with them on Tuesday4e=A6appreciate it. Lesley On Sep 25, 2016, at 3:59 AM, TYO=H-Shared MB-Concierge <tyog=.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com» wrote: Dear Ms. Groff, We talked to Tawaraya Ryok=n regarding the payment and we have been informed they have the information="Ms. Suliak's boss will pay for their stay at Tawaraya Ryokan", <=pan lang=EN-US" style="font- family:SimSun"> but no further detail can b= obtained today since the person who is in charge was away today and t=morrow.=/span> 3 EFTA_R1_01258080 EFTA02329374 It seems they are now proc=eding the payment arrangement but not completed yet, so please let us talk t= them again on Tuesday directly with the person who cares about Ms. Shuliak's stay. Yours sincerely, Ryota Asano Concierge Grand Hyatt Tokyo 6-10-3 Roppongi Minato-Ku, Tokyo 106-0032 Japa==/p> + 81 3 4333 1234 TELEP=ONE=/span> + 81 3 4333 8839 DIREC= + 81 3 4333 8123 FAX</=> tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com> tokyo.grand.hyatt.com <x-msg://27/tokyo.grand.hyatt.com/> Follow us on: <=i><image002.png> <https://www.facebook.com/GrandHyattTo=yo> cimage003=png><image004.png> <https://instagram.com/grandhyatttokyo/> <image005.jpg> <http://restaurants.tokyo.grand.hyatt.co=/news/terrace.html> =/span><=p> <=pan lang="EN-US" style="font-family:SimSun"> <=span> WM.1M> 40=AEl± =/span>Lesley Groff < <mailto: > 4 EFTA_R1_01258081 EFTA02329375 AM a Bi<=>: *9</=pan>p 24<=pan lang="ZH-CN" style="font-size:11.0pt;font-family:SimSun;mso- fareast=language:ZH-CN"> a 22:59 ,t5t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak;=Amex Centurian Travel 4$: Fwd: Tawaraya Hotel Confirmed! Sept 26.Oct 1 KARYNA SHULIAK <=span> <=span> <=span> ap> 40=AEte =/span>Lesley Groff < ASS a4<=>: 9</=pan>. 24<=pan lang="ZH-CN" style="font-size:11.0ptfont-family:SimSun;mso- fareast=language:ZH-CN"> a 22:25 P5t: TYOGH-Shared MB-Reservation CC: Karyna Shuliak<=r> ftt : Re: Picture you requested 2 of 2 <=span> Sent from my iPhone=o:p> On Sep 19, 2016, at 9:05 PM, TYOGH-Shared MB-Reservation <tyogh.reservation@hyatt.com <mailto:tyogh.reservation@hyatt.com> wrote:<=span> D=ar Ms. Groff,=/o:p> &=bsp; T=ank you for your mail. &=bsp; W= have received the credit card accordingly. W= will charge all expenses for Ms. Shuliak and Ms. to the provided cre=it card. 5 EFTA_R1_01258082 EFTA02329376 &=bsp; S=ould you require any further assistance, please contact us at any time. &=bsp; W=th best regards, &=bsp; S=ori Segawa Grand Hyatt Tokyo 6=10-3 Roppongi=/o:p> M=nato-Ku, Tokyo 106-0032 Japan +=81 3 4333 1234 TELEPHONE +=81 3 4333 8800 DIRECT +=81 3 4333 8500 FAX <=pan style="font-size:10.0pt;font-family:"Arial","sans- seri=a;color:purple">tyogh.reservation@hyatt.com =o:p> =0:p> From:please do confirm receipt and let me know if there is anything else you require On Sep 18, 2016, at 9:01 PM, TYOGH-Shared MB-Reserva=ion <tyogh.reservation@hy=tt.com <mailto:tyogh.reservation@hya=t.com> &=t; wrote: Dear Ms. Groff, =o:p> Thank you so much for your prompt response. =o:p> If you need any further assistance, please feel free to contact=with us. 6 EFTA_R1_01258083 EFTA02329377 =o:p> Sincerely, =o:p> Miwako Nagano (Ms) Grand Hyatt Tokyo, Reservation =o:p> From:... <=span> </=pan> <=span> </=pan> <=span> go:p> <=span> <=o:p> </=:p> <=:p> =o:p> <=span> se=ir;color:purple">mailto From: Lesley Groff [=span styleefont-size:10.0mfont-family:"Tahoma","sans- <mailto >1 Sent: Saturday, Sep=ember 17, 2016 11:15 PM To: TYOGH-Shared MB=Concierge Cc: Karyna Shuliak;M M; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna=Shuliak & Details 7 EFTA_R1_01258084 EFTA02329378 =span lang="EN-US" style="font-family:SimSun"> I have just s=nt you 2 emails with the pictures of the front and back of the CC as you re=uested. Please confirm receipt =span lang="EN-US" style="font-family:SimSun"> Yes, please u=e this card for ALL charges (train, hotel, food, car, drinks...everyt=ing) =span lang="EN-US" style="font-family:SimSun"> Please do let=me know if there is anything else you require. =span lang="EN-US" style="font-family:SimSun"> Thank you, Le=ley =span lang="EN-US" style="font-family:SimSun"> On Sep 17, 20=6, at 2:25 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.=om <mailto:tyogh.concierge@hyatt.com» wrote:<=span> =span lang="EN-US" style="font-family:SimSun"> <=span> <=pan lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> <=span> <=span> <=span> </=pan> <=span> 8 EFTA_R1_01258085 EFTA02329379 <=span> <=span> <=span> <=:p> <=span> =o:p> se=ir;color:purple">mailto From: Lesley Groff (=span style="font-size:10.0pt;font-family:"Tahoma","sans- <mailto > ) Sent: Saturday, Sep=ember 17, 2016 1:24 AM To: TYOGH-Shared MB=Concierge Cc: Karyna Shuliak;M M; Bella Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna=Shuliak & Details =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> Hello Mr. Tak=shi, thank you so very much for your response. Your Credit Card=Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to t=is card*=804e</=pan> =span lang="EN-US" style="font-family:SimSun"> Once Karyna a=d arrive your hotel they will go directly to the concierge desk to=take care of bullet train tickets&nbs=;...they would like help with tours and things to do as well! Thank you, Lesle==/p> =span lang="EN-US" style="font-family:SimSun"> On Sep 16, 20=6, at 6:01 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.=om <mailto:tyogh.concierge@hyatt.com» wrote:<=span> =span lang="EN-US" style="font-family:SimSun"> <=span> 9 EFTA_R1_01258086 EFTA02329380 aspan> CAR Arrangement aspan> <=span> <=span> TRAIN Information ao:p> <=span> Please be kindly informed regarding train tickets=that the tickets is unable to be reserved in advanced and need to be purcha=ed at JR ticket counter directly. Then, if you kindly let us know time preferences a=d Credit Card Authorization form with Both side card copies, we are pleased=to assist you to purchase train tickets before your arrival. Kindly find the attached PDF for blank of the for= with this email.a:p> -Credit Card authorization form with the card holder's signat=re -Copy or Picture for both side of the card (with the signature on bac= side) Please kindly send it us back after filled out th= form via email or fax. <=span> <=:p> 10 EFTA_R1_01258087 EFTA02329381 <=span> <=span> qtrp> </=:p> =/p> =/o:p> September 26, Monday Nozomi# 9:30 AM 11:50 AM 219 >>> Nozomi# 9:50 AM 12:08 PM 317 Nozomi# 10:00 AM 12:17 PM 23 Nozomi# 11 EFTA_R1_01258088 EFTA02329382 6808SZLOL8—Vid3 Zi «< LZZ lAld 80:Z WV OS:II WillozoN «< 6Z Old 8£:T WV £Z:TT tntuozoN «< a Old LT:T WV 00:TI it!wozoN «< LOT li d 8S:ZT WV Ot:OT InwozoN «< SZ Old 8£:ZT OZ:OT EFTA02329383 Nozomi# 9:36 AM 11:53 AM 314 >>> Nozomi# 9:45 AM 12:03 PM 6 Nozomi# 10:02 AM 12:20 PM 122 Nozomi# 10:18 AM 12:33 PM 220 >>> Nozomi# 10:29 AM 12:50 PM 10 >>> 13 EFTA_R1_01258090 EFTA02329384 Nozomi# 10:45 AM 1:03 PM 12 >>> Nozomi# 11:05 AM 1:23 PM 14 >>> Nozomi# 11:26 AM 1:43 PM 332 >>> Nozomi# 11:36 AM 1:53 PM 16 2:13 PM <=span> <=span> </=pan> 14 EFTA_R1_01258091 EFTA02329385 <=span> <=span> =/P> <=span> Grand Hyatt Tokyo Minato-Ku, Tokyo 106-0032 Japan + 81 3 4333 1234 TELEPHONE<=b> + 81 3 4333 8839 DIRECT=ispan><=p> + 81 3 4333 8123 FAX = tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com> chttp://tokyo.grand.hyatt.comh Think before you print: Please consider the environmen= before printing this email. 2016 Travel + Leisure —10 Bes= Hotels in Tokyo 2016 Trip Advisor — Certificat= of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Fi=e Pavilion Luxury Hotel 15 EFTA_R1_01258092 EFTA02329386 Follow us on: </=>=span style="font-size:15.0pt;font- family:"Helvetica","sans=serir;color:#173767"><image002.png> <https://www.facebook.com/GrandHyattTokyo> <image003.png&=t; <https:=/twitter.com/grandhyatttokyo> <image004.png> <https://instagram.com/grandhyatttokyo/> se=ir;color:purple">mailto cimage005.jpg> <http://restaurants.tokyo.grand.hyatt.com/new=/terrace.html> =o:p> =o:p> From: Lesley Groff [=span style="font-size:10.0ptfont-family:"Tahoma","sans- <mailto > Sent: Friday, Septe=ber 16, 2016 12:29 AM To: TYOGH-Shared MB=Concierge; Karyna Shuliak;MM Cc: Bella Klein =Subject: Karyna Shu=iak & Details =span lang="EN-Ur style="font-family:SimSun"> Hello Concier=e! I wanted to pass along the flight details for Karyna Shuliak MI! Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize tickets on=the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/11am<=span>...=/span>and a return on Oct 1st around 10/11am? Might your hotel be able to take t=em to the train on Sept. 26th and pick them up on Oct. 1st? =span lang="EN-US" style="font-family:SimSun"> Karyna and Je=nifer are cc'd on this mail... =span lang="EN-US" style="font-family:SimSun"> Thank you in a=vance for all of your help! =span lang="EN-Ur style="font-family:SimSun"> Lesley=span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> Flight Information Date 21 Sep 2016 16 EFTA_R1_01258093 EFTA02329387 Airline Japan Airlines Airline Record Locator Flight/Class ll 3 X Business Class Origin New York, John F Kennedy Int=rnational Destination Tokyo, Narita International A=rportc/=pan> Departing Arriving Arrival Terminal Terminal 2 Seats 10D, 10G Wednesday 05 Oct 16 Date 05 Oct 2016 Airline Japan Airlines 17 EFTA_R1_01258094 EFTA02329388 Airline Record Locator Flight/Class JL 4 X Business Class Origin Tokyo, Narita International A=rport</=pan> Destination New York, John F Kennedy Int=rnational Departing Arriving Departure Terminal Terminal 2 Estimated Time 18 EFTA_R1_01258095 EFTA02329389 12 Hrs 55 Mins Stops Non-stop Seats 2D, 2G =span lang="EN-US" style="font-family:SimSun"> <=p> Begin forward=d message: =span lang="EN-US" style="font-family:SimSun"> From: "Jeskewitz= Jeannine" <jjeskewitz@pritzkerorg.com <mailto:jjeskewitz@pritzkerorg.co=» Cc: " <mailto:tyogh.concierge@hyatt.com> <mailto:tyogh.concierge@hyatt.com=><span style=> All my best, Jeannine=/span> &n=sp; &n=sp; Confirmation Number 26530566 Name 19 EFTA_R1_01258096 EFTA02329390 Ms Karyna Shuliak and r /o:p> Arrival Thursday, September 22, 2016<=span></=> Departure Monday, September 26, 2016 Room Type Grand Executive Suite Twin an= Grand Club Room King - connecting room Room Rate 31,600 *JPY for double occupancy p=r night<A:p> `subject to 15% service ch=rge, 8% consumption tax, 1.2% tax on service charge, and 200.IPY accommodati=n tax per person Confirmation Number 26530862 Name Ms Karyna Shuliak and Ms Arrival Saturday, October 01, 2016 Departure Wednesday, October 05, 2016</=pan> Room Type /o:p> 20 EFTA_R1_01258097 EFTA02329391 Grand Executive Suite Twin an= Grand Club Room King - connecting room Room Rate 35,800 •.IPY for double occupancy p=r night</=:p> *subject to 15% service ch=rge, 8% consumption tax, 1.2% tax on service charge, and 200NY accommodati=n tax per person &n=sp; Ou= Concierge's direct phone number is +81 3 4333 8839, alternatively arr hotel's main number is +81 3 4333 1234. tyogh.concierge@hyatt.com <mailto:tyogh=concierge@hyatt.com> &=bsp; &n=sp; &n=sp; =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> T=e information contained in this communication is confidential and intended o=Iy for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company. <Billing Authorization Form TYOGH.pdf><0922 Ms. Karyna Shuliak Ms. Hire Car Confirmation NRT-GHT.PDF> =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun"> T=e information contained in this communication is confidential and intended o=Iy for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company. 21 EFTA_R1_01258098 EFTA02329392 T=e information contained in this communication is confidential and intended o=ly for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company. The information contained in=this communication is confidential and intended only for the use of the rec=pient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not t=e intended recipient, you are hereby notified that any dissemination, distr=bution or copying of this communication is strictly prohibited. If you have=received this communication in error, please resend it to the sender and delete the original message an= copy of it from your computer system. Opinions, conclusions and other info=mation in this message that do not relate to our official business should b= understood as neither given nor endorsed by the company.<=p> The information contained in=this communication is confidential and intended only for the use of the rec=pient named above, and may be legally privileged and exempt from disclosure=under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that-any dissemination, distribution or copying of this communication is strictl= prohibited. If you have received this communication in error, please resen= it to the sender and delete the original message and copy of it from your computer system. Opinions, co=clusions and other information in this message that do not relate to our of=icial business should be understood as neither given nor endorsed by the co=pany. 22 EFTA_R1_01258099 EFTA02329393