EFTA02520065.pdf

From: Debrah Dhugga < Sent: Tuesday, February 27, 2018 3:56 PM To: Jeffrey E. Subject: FW: DUKES LONDON Dear Jeffery See below to keep you in the loop. Many thanks again for bringing this to my attention Debrah Dhugga Managing Director DUKES COLLECTION UK and UAE Tel: +44 (0 Fax: +44 (0) Direct Tel: +44 (0) E-Mail: <blocked::mailto Web: www.dukeshotel.com <blocked::blocked::http://www.dukeshotel.comk <http://www.dukeshotel.com/dukes-collectionk Registered Office: Dukes Hotel Limited 35 St. James's Place London SW1A 1NY Registered Number: 1461396 From: [maiIto Sent: 27 February 2018 15:35 To: Debrah Dhugga Subject: Re: DUKES LONDON Dear Debrah, > > 1 EFTA_R1_01656570 EFTA02520065 Thank you for your email and the lovely suite. I am very comfortable and pleased. Thank you again. Best wishes, Sent from my iPhone On Feb 27, 2018, at 3:23 PM, Debrah Dhugga < <mailto > wrote: Dear Ms ■ Good Afternoon I am just checking you were comfortable last night, and to ask if there is anything further we can do for you. Wishing you a wonderful afternoon Debrah Debrah Dhugga Managing Director DUKES COLLECTION UK and UAE Tel: +44 (0 2 EFTA_R1_01656571 EFTA02520066 Fa E-Mail: <blocked::mailto Web: www.dukeshotel.com <http://www.dukeshotel.com/> <image001.png> <http://www.dukeshotel.com/dukes-collection/> Registered Office: Dukes Hotel Limited 35 St. James's Place London SW1A 1NY Registered Number: 1461396 From: Debrah Dhugga Sent: 26 February 2018 16:10 To: <mailto Subject: DUKES LONDON Importance: High Dear Ms • >' Please allow me to introduce myself as the Managing Director of DUKES LONDONs. It has been brought to my attention as resident at DUKES LONDON at this present time, you are unhappy with your current stay. Ms I can assure you of my best attention at all times, hence this email. Having investigated we are not aware of any issues apart from we were unable to allocate you preferred room on this occasion as it is currently off for refurbishment works. We did however still upgrade you to a superior room, I am deeply disappointed to learn you are not enjoying your current stay. I assure you of my personal attention and am happy to meet with you Ms either this evening or tomorrow morning so I can learn about your concerns to ensure we can deliver a comfortable stay for you and address any issues. I remain at your disposal in the meantime and look forward to hearing from you. If there is anything we can put in your room or do for you while you are out please do advise. Many thanks I look forward to your reply Debrah Debrah Dhugga Managing Director 3 EFTA_R1_01656572 EFTA02520067 DUKES COLLECTION UK and UAE E-Mail: <blocked::mailto Web: www.dukeshotel.com <http://www.dukeshotel.com/> <image001.png> <http://www.dukeshotel.com/dukes-collection/> Registered Office: Dukes Hotel Limited 35 St. James's Place London SW1A 1NY Registered Number: 1461396 Visit www.christies.com <http://www.christies.com> to explore special multi-media sale promotions, browse our illustrated catalogues and leave absentee bids through LotFinder(R), Christie's online search engine, and register for Internet bidding with Christie's live(TM). This message and any attachment are confidential. If you are not the intended recipient, please telephone or email the sender and delete the message and any attachment from your system. If you are not the intended recipient you must not copy this message or attachment or disclose the contents to any other person. 4 EFTA_R1_01656573 EFTA02520068