EFTA00295961.pdf

A THE INTERNATIONAL d4y /wekiny Kasteel Oost 4 _e0ar_ Nederlands Instit nut Etiquette & Protocol CONFIDENTIAL REPORT on MS. FIONA CAMERON-WILLIAMS. This Confidential Report was created solely for the use by our client: for the position of PALACE MANAGER/DIRECTOR OF RESIDENCES The passing on of this Confidential Report or information contained herein to third parties is strictly prohibited. No references of any kind may be inquired upon without our approval. The use of this Confidential Report for the purpose of hiring the candidate for the vacant position referenced above or any other comparable position within the client's organization anytime in the future will result in consulting fees becoming due. JULY 24, 2013 - - EFTA00295961 A THE INTERNATIONAL ge, e-'(-7(welcinfi Kasteel Oost _ara40 Nctierlands lnstit nut Etiquette & Protocol Professional Palace Manager/Director of Residences Ms. Fiona Cameron-Williams. EFTA00295962 l THE INTERNATIONAL t tii/e, rr : Xtreteinin,y Kasteel Oost Ms. Fiona Cameron-Williams. S _e O ar_ Nederland, livitituut Etiquette & Protocol EFTA00295963 A THE INTERNATIONAL ttge, / ri - 7 -adeilvil GENERAL DATA Full name Full address Telephone Mobile telephone E-mail address Web site Date of birth Place of birth Nationality Kasteel Oost Ms. F. Cameron-Williams (FIONA) SO i~cdcrlanJ. It - Etiquette & Protocol Languages English - fluent French — working knowledge German — working knowledge Passport Visa USA Religion Drivers license number Desired Income USD $145,000 annual net live-out minimum Married/Partner Single Children None Health condition I, Mrs. Fiona Cameron-Williams, declare that I am in will not affect any duties related to the position I applied for. EFTA00295964 THE INTERNATIONAL n//Ur "Clewkm 7 PROFESSIONAL AFFILIATIONS MEMBER: Kastccl Oost SO _ear_ Nederlands Instittillt Etiquette & Protocol Protocol and Diplomacy International - Protocol Officers Association - Chair of the PDI-POA International Mentorship Program 2011-2012 The International Institute of Modern Butlers International Guild of Professional Butlers International Association Private Service Professionals International Management Centers Association Domestic Estate Managers Association New York Chamber of Commerce FOUNDER: International Head Butler Network CERTIFIED BY: The Protocol School of Washington as an International Protocol and Etiquette Consultant The New York Women's Business Enterprise as a Women Owned Business PROFESSIONAL NETWORKS: Cambridge Who's Who Zintro Linkedln Facebook CHARITIES: French American Aid for Children EFTA00295965 te A THE INTERNATIONAL Ceder EDUCATION Kasteel Oost 40 _oar_ Nederland% Institimt Etiquette & Protocol • MBA in Hospitality Management Les Roches Hotel Management School, Switzerland • SHA Diploma in Hotel Management (BA) Les Roches Hotel Management School, Switzerland • BTECH Diploma in Hotel and Catering Management Bournemouth, England COMPUTER SKILLS Proficient in the use of Microsoft Office, the internet and email. As well as alternative communication devices i.e. Sidekicks, Blackberries, iPhones INTERNHIPS • June 1993 — November 1993 Management In-training, Hotel Airport, Zurich, Switzerland • June 1992 — October 1992 Kitchen Trainee, Park Hotels Waldhaus, Flims, Switzerland • June 1991 - November 1991 Service Trainee, Zunfthaus Zur Saffran, Zurich, Switzerland • Sept 1990 - Nov 1990 Operations Trainee, Anglo Swiss Hotel, Bournemouth, England EFTA00295966 aT HE INTERNATIONAL i&Je 094714477 Kasteel Oost 40 NededantkInstiunn Etiquette & Protocol PROFESSIONAL EXPERIENCE From — to Name of Company/Family City, Country Job Title Responsibilities From — to Name of Company/Family City, Country Job Title Responsibilities January 2010 — Present FCW Hospitality and Private Residence Consulting Inc, New York, NY President, World-renowned private service and hospitality expert Fiona Cameron-Williams has opened a new office in New York City. Access to her unique combination of high-level professional experience, personal background, training, interpersonal skills, sensitivity and international perspective is more convenient than ever. Ms. Cameron-Williams' success as a trainer and consultant led to certification as a Corporate Etiquette and International Protocol Consultant by the prestigious Protocol School of Washington, and a client list that includes many of the world's most discerning clients. Key services include: Innovative, comprehensive staff training programs, New-hire recruiting consultation. Customized training to meet Five Star hotel standards. Setting up a new private residence for operational excellence Upgrading professional service skills for sustained career growth January 2011 — Present City University of New York (New York College of Technology) Professor, Hospitality Management Faculty The Degree program provides students with a solid foundation in theory and current practices of the hospitality industry and a core of liberal arts and science courses that will prepare students for flexible career development. Students completing the associate degree will: Demonstrate basic technical and managerial skills through comprehensive applied management. curriculum offerings of hotel management, culinary and pastry arts, and food and beverage management while integrating elements of liberal arts. Demonstrate proficiency in the basic vocabulary, concepts and tools of the hospitality industry. Develop the necessary communication and critical thinking skills for successful careers. Acquire an understanding of social responsibility through involvement in community service. EFTA00295967 A THE IN29 TERNATIONAL 6 dele ( 2 ideaty Kasteel Oost 4 _e0ar_ Nederland In.:titnut Etiquette & Protocol From — to Name of Company/Family City, Country Job Title Responsibilities June 2008 — November 2009 Confidential family, McLean, VA Estate Manager, Responsibilities included • Special event planning, • Coordination of catering services for business associates and guests o Domestic and International Dignitaries o Celebrities o Family members • Training and supervision of household and food services staff, • Maintenance of properties in Virginia and Colorado • Budgets and financial reports on property expenses • Hiring and supervision of outside vendors and temporary event staff • Coordination of in-flight meal and guest services with the flight Operations Department Managed essential services for the extended family and distinguished guests, including: • Employee hiring, training and development • Human resource management o Processing work permits/visas for foreign hires, etc. • Management of several U.S. Properties • Development and management of operating budgets • Household accounts management • Special project and construction management • Developing household manuals, and implementing new standards and procedures • Being primary point of contact for principals and employees • Training staff on international protocol and etiquette • Providing information as needed on protocol for smooth interaction with international guests • Managing daily interaction with vendors EFTA00295968 A THE IN OTERNATIONAL k ideir 94inrai de Kasteel Oost From — to Name of Company/Family City, Country Job Title Responsibilities NededandsIngiunn Etiquette & Protocol October 2005 — June 2008 The Cloister at Sea Island, Georgia, USA Head Butler, Supported the Mobil Five-Star, AAA Five-Diamond resort hotel's re-opening (including pre- and post-construction planning), developed an original Butler training program, and created a multinational team of 65 male and female butlers. Responsibilities included: • Concept setup and day-to-day management of an historic butler department • Recruiting, training, and developing comprehensive service standards • Human resource management o Screening o Hiring o Quarterly and bi-annual appraisals, o Annual employee performance reviews/compensation plans and annual bonus plan • Recruiting international team members from over ten countries and getting H1B and J1 visas as • needed • Effectively coordinating with other hotel departments, including: o Food and beverage, o Housekeeping o Security o Purchasing o Accounting o Guest relations o Front desk/rooms division EFTA00295969 A THE INTERNATIONAL te/4, Mira Kasteel Oost S _eO ar_ Neck:.lands InstittIlli Etiquette & Protocol April 2003 — October 2005 Confidential family, San Juan Islands, Washington State Estate Management, • Managed multiple properties and the main residence o 105 acre estate: • Main house of 5000 sq ft house • Three guest houses (4500 sq ft each) • Pool • Tennis courts and other sporting facilities. o In addition the family estate in Seattle Washington and Palm Dessert CA. • Three properties were used by 12 immediate and extended family members for o Personal use o Important business meetings o Entertaining business guests and industry leaders from across the country. • Food and beverage preparation and service • Managed guest facilities setup o Pre- and post-guest arrival (including observance of preferences and household standards) • Organized corporate seminars and retreats o Food and beverage preparation and service o Purchasing o Special requests o Accommodation o Transportation of groups of up to 250 people • Coordinated estate office and sent daily reports to the principal's corporate office in Seattle o Report summaries o Compliance with annual budget o Tracking monthly billing cycle o Household credit card maintenance o Vendor management and daily interaction updates • Including construction project oversight o Special projects for family members • Maintained smart home technology (audio/visual) • Maintained and managed private motor yacht and aircraft • Coordinated principal's travel to various destinations - 10 - EFTA00295970 A THE INTERNATIONAL d4, reiretrie November 1996 — November 2002 Confidential, Kingdom of Bahrain Palace Manager, Kastuel Oost _ars_ EntillefIC & Protocol • Planned and coordinated world renowned events for 2 — 3000 guests, with a staff of 350 • Managed purchases from local and international vendors • Oversaw vendor liaison with international resources for events--food, flowers, amenities, attire, etc. • Recruited and trained private service staff of 350 for royal residences • Detailed interaction with dignitaries and high ranking officials from the Middle East and beyond • Completed many projects requiring overseas travel • Implemented and raised awareness of security measures • Maintained protocol and international diplomatic standards on behalf of principal and their guests • Obsessive confidentiality maintained at all times June 1994 — November 1996 Sheraton Hotels Assistant Food & Beverage Manager, Harare, Zimbabwe (7/1996 — 11/1996) Banquet Functions Coordinator, Manama, Kingdom of Bahrain (6/1994 — 6/1996) INTERVIEWER'S COMMENTS: Fiona Cameron-Williams is pleased to offer Private Residence and Hospitality Consultancy services from her headquarters in New York City. Discerning private clients can now take advantage of her insights, professional and personal grace, and cutting-edge managerial and training expertise. Ms. Cameron-Williams trained in the United Kingdom and at the prestigious Les Roches School of Hotel Management in Switzerland. Six years of further education prepared her to move to the Middle East for ten years serving The Kingdom of Bahrain's Royal Family. She managed protocol for VIP events, supervised the care of visiting dignitaries, and honed her natural ability to recruit and build teams of superior service professionals from around the world. In America's Washington State, Ms. Cameron-Williams managed numerous homes for a Fortune 500 CEO and his family before becoming Head Butler at the legendary Cloister Hotel on Sea Island in Georgia. There she created an elegant balance of the formal butler service found in Europe in its heyday, and genteel Southern hospitality. Hand-picking and managing a team of 65 in this world-class resort, she set a new gold standard for both the hospitality and resort industries. EFTA00295971 THE INTERNATIONAL Age ,t Kasteel Oost 40 Nederiand,h,,,,,nut Etiquette & Protocol Managing multiple properties for a Real Estate mogul in Virginia included training and supervising a well-trained staff to care for Heads of State, Foreign Dignitaries, business leaders and other well- known visitors and guests. International protocol and diplomacy were key to every event and project. She has repeatedly demonstrated her unequaled ability to: • Foster and implement executive visions from concept to celebration • Eliminate surprises or planning lapses from Dignitary visits to high profile events • Design and conduct innovative, results oriented training courses • Integrate plans for services in any type of facility or venue • Bridge cultural and operational differences with cultural awareness briefings, protocol and etiquette instruction • Build and foster solid working relationships across boarders Certified by the Protocol School of Washington as Corporate Etiquette and International Protocol Consultant, Ms. Cameron-Williams consistently delivers expert training and guidance. She is celebrated for her unerring ability to authentically engage with clients and celebrities, employees and job applicants, or vendors and contractors as needed. Currently Ms. Williams is a Professor of Hospitality Management at The City University of New York and conducts International Etiquette and Protocol Classes at the United Nations School in New York. In short, she is uniquely qualified to offer an unforgettable one-time memory or lifestyle enhancement experience. She is immaculately presented and extremely professional and personable. We recommend her for an immediate interview. - P - EFTA00295972