EFTA00310034.pdf

Deborah Carr ome Melbourne, FL 32935 ell Experienced Hotel Manager responsible for driving revenues, customer/guest satisfaction, human resources, expense controls and bottom line profitability with expertise in openings and renovations. Strengths and Abilities Quality Product Delivery Recruitment and Hiring Team Development Guest / Customer Satisfaction Training and Motivation Revenue Generation Budgeting and Forecasting P&L Management Expense Controls Capital Expenditure Planning Start Up Projects Renovation Projects Property Management Strong Communicator Detailed with Follow Through Education and Skills Hunter College, NYC, NY Business Administration and Elementary Education Major 3.4GPI New York University, NY Hospitality Management Certification Courses CAM Licensing (Florida) 2007 (able to reapply) Brevard County Substitute Teacher Crediting 2007-2008 Food Handlers Permit / Trainer Intermediate Word, Excel, Outlook, Powerpoint Career History Obadon Hotels (returned) The Omphoy Ocean Resort Palm Beach, FL 10/2008-07/2011 Manager • Initiated and prepared all teams for the opening of this 134 room four star oceanfront hotel • Created and implemented all training standards for each department • Directly responsible for Food and Beverage, Human Resources and Sales • Interacted and coordinated with owner-developer, designer and contractors The Brazilian Court Hotel and Condominium Palm Beach, FL 09/2003-06/2006 Manager • Oversee the daily and future needs of this complex while under renovation • Interact and work with owner-developer, designer, contractor, leased restaurant and salon tenants and unit owners throughout project • Hire, train and direct all supervisory and hourly team members • Oversee Sales direction for the hotel • Achieved Five Diamond rating within two years EFTA00310034 Page 2 Deborah Carr The Parker Meridien NY Operations Manager • Coordinated renovation of this 700 room hotel and re-branded its position in the NYC hotel market place • Opened, trained and implemented standards for two restaurants • Worked with local Union agents regarding employee issues • Focused on guest / customer return factor, comment scores and service training NYC, NY 09/1995-09/2003 Additional Positions Held Grand Bay Hotel, Coconut Grove, FL Doubletree Hotel, Jacksonville, FL Virginia Beach Resort, VA Grand Hyatt, NY Resident Manager Manager Food and Beverage Director Catering Manager 1992-1995 1990-1992 1987-1990 References Available upon request EFTA00310035